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asiakastyytyväisyys
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The effects of perceived value, satisfaction, and advertising on share of wallet and word of mouth in a retailing context
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Häkkinen, Juho, kirjoittaja
Published 2016
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Master's thesis
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The effects of perceived value, satisfaction, and advertising on share of wallet and word of mouth in a retailing context
by
Häkkinen, Juho
Published 2016
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asiakastyytyväisyys
2 results
2
asiakasuskollisuus
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customer satisfaction
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2
electronic word of mouth
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2
perceived value
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2
recommend intentions
repurchase intentions
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2
share of wallet
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2
viraalimarkkinointi
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2
vähittäiskauppa
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word of mouth
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Kvantitatiivinen tutkimus
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kvantitatiivinen tutkimus
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Kauppakorkeakoulu
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advertising
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customer loyalty
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customer satisfaction
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retail trade
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viral marketing
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