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University of Jyväskylä
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palvelukatkot
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ITIL
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järjestelmäkehitys
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laatu
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palveluiden hallinta
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palvelukatkot
palvelun laatu
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palvelutuotanto
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IT-palvelutuotannon häiriöiden aiheuttajat ja palvelun laadun kehittäminen
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Kinnunen, Mari
Published 2020
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Master's thesis
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Master's thesis
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ITIL
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järjestelmäkehitys
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laatu
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palveluiden hallinta
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palvelukatkot
palvelun laatu
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palvelutuotanto
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tietojärjestelmät
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Informaatioteknologian tiedekunta
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häiriöt
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kehittäminen
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laatu
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laatujohtaminen
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palvelut
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