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  1. 1
    Stress in the multi-ethnic customer contacts of the Finnish civil servants : developing critical pragmatic intercultural professionals

    Stress in the multi-ethnic customer contacts of the Finnish civil servants : developing critical pragmatic intercultural professionals by Brewis, Kielo

    Published 2008
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    Doctoral dissertation
  2. 2
    Electronic banking in Finland : consumers' beliefs, attitudes and intentions towards E-banking

    Electronic banking in Finland : consumers' beliefs, attitudes and intentions towards E-banking by Karjaluoto, Heikki

    Published 2000
    Master's thesis
  3. 3
    Utilizing online discussion platforms : a study on requirements elicitation

    Utilizing online discussion platforms : a study on requirements elicitation by Roitto, Aleksi

    Published 2024
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    Master's thesis
  4. 4
    Role of AI in marketing through CRM integration with specific reference to chatbots

    Role of AI in marketing through CRM integration with specific reference to chatbots by Ramaul, Laavanya

    Published 2021
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    Master's thesis
  5. 5
    Identifying behavioral drivers and motivations for consumer engagement in LINE application : a thematic analysis

    Identifying behavioral drivers and motivations for consumer engagement in LINE application : a thematic analysis by Aalto, Aleksi

    Published 2021
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    Master's thesis
  6. 6
    Investigating customer experiences of a public limited company brand in a B2B context : a case study of the EV charging industry

    Investigating customer experiences of a public limited company brand in a B2B context : a case study of the EV charging industry by Jauhiainen, Sannimaija

    Published 2023
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    Master's thesis
  7. 7
    Value creation through digital value-based selling activities

    Value creation through digital value-based selling activities by Tiainen, Petra

    Published 2023
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    Master's thesis
  8. 8
    Banking on trust - navigating customer loyalty in the digital banking era : insights from the Finnish banking sector

    Banking on trust - navigating customer loyalty in the digital banking era : insights from the Finnish banking sector by Hauhia, Veikko

    Published 2023
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    Master's thesis
  9. 9
    Scaling agile to deliver customer value : mapping challenges and role of customer value in the development model of a telco company

    Scaling agile to deliver customer value : mapping challenges and role of customer value in the development model of a telco company by Karplund, Elias

    Published 2023
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    Master's thesis
  10. 10
    The negative engagement behaviour of young millennials : triggers and responses

    The negative engagement behaviour of young millennials : triggers and responses by Hätönen, Henri, Itkonen, Viivi

    Published 2020
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    Master's thesis
  11. 11
    Customer Engagement Through The Use of AI : A Qualitative Study on SMEs and The Use of Chatbots

    Customer Engagement Through The Use of AI : A Qualitative Study on SMEs and The Use of Chatbots by Hoikkala, Iida-Maria, Ojala, Rosa

    Published 2022
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    Master's thesis
  12. 12
    Competition and competitive actions in the hotel industry in Finland

    Competition and competitive actions in the hotel industry in Finland by Malmström, Silja

    Published 2020
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    Master's thesis
  13. 13
    Impact of value co-creation and co-destruction for digital consumer services : a case study on activity tracking solutions

    Impact of value co-creation and co-destruction for digital consumer services : a case study on activity tracking solutions by Raatikainen, Pasi

    Published 2018
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    Master's thesis
  14. 14
    Invocation of artificial intelligence in payroll

    Invocation of artificial intelligence in payroll by Kylämies, Jaakko

    Published 2020
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    Master's thesis
  15. 15
    Multivariate statistical analysis of thematic changes in customer feedback

    Multivariate statistical analysis of thematic changes in customer feedback by Lopperi, Mikko

    Published 2023
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    Master's thesis
  16. 16
    “I think it's kind of sensitive in every way” : Communicating with non-Finnish-Speaking Clients in Child Welfare

    “I think it's kind of sensitive in every way” : Communicating with non-Finnish-Speaking Clients in Child Welfare by Bouzaiane, Emna

    Published 2023
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    Master's thesis
  17. 17
    "Haes tyttö joku osaava paikalle": customer incivility at work : a qualitative study of customer service employees' accounts

    "Haes tyttö joku osaava paikalle": customer incivility at work : a qualitative study of customer service employees' accounts by Lohilahti, Ella

    Published 2021
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    Master's thesis
  18. 18
    "Jos englanti ei suju, ni se on vaan harmi, tulee paljon väärinymmärryksii" : an interview study on English use at an international workplace in Finland

    "Jos englanti ei suju, ni se on vaan harmi, tulee paljon väärinymmärryksii" : an interview study on English use at an international workplace in Finland by Lohilahti, Ella

    Published 2019
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    Bachelor's thesis
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