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  1. 1
    Särö suomalaisessa ammattitaidossa? : tutkimus asiakaspalvelutyön kvalifikaatioista

    Särö suomalaisessa ammattitaidossa? : tutkimus asiakaspalvelutyön kvalifikaatioista by Jäkälä, Mikko

    Published 1996
    Master's thesis
  2. 2
    Stress in the multi-ethnic customer contacts of the Finnish civil servants : developing critical pragmatic intercultural professionals

    Stress in the multi-ethnic customer contacts of the Finnish civil servants : developing critical pragmatic intercultural professionals by Brewis, Kielo

    Published 2008
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    Doctoral dissertation
  3. 3
    Särö suomalaisessa ammattitaidossa? : tutkimus asiakaspalvelutyön kvalifikaatioista

    Särö suomalaisessa ammattitaidossa? : tutkimus asiakaspalvelutyön kvalifikaatioista by Kuha, Maisa, Jäkälä, Mikko

    Published 1996
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    Master's thesis
  4. 4
    "Haes tyttö joku osaava paikalle": customer incivility at work : a qualitative study of customer service employees' accounts

    "Haes tyttö joku osaava paikalle": customer incivility at work : a qualitative study of customer service employees' accounts by Lohilahti, Ella

    Published 2021
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    Master's thesis
  5. 5
    The effects of social media customer service on brand love

    The effects of social media customer service on brand love by Ojanperä, Matias

    Published 2020
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    Master's thesis
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