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Customer satisfaction in B2B cloud services
by
Turunen, Helinä
Published 2013
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Master's thesis
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ACSI
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B2B
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SERVQUAL
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SaaS
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SaaS-QUAL
asiakastyytyväisyys
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1
business to business
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1
cloud service
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1
cloud service pro-vider
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1
customer satisfaction
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1
laatu
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palvelun laatu
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palvelut
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pilvipalvelu
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pilvipalveluntarjoaja
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pilvipalvelut
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service quality
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software as a service
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Informaatioteknologian tiedekunta
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cloud services
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customer satisfaction
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customers
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online services
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services
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