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Customer relations management
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CRM
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Customer relations management
asiakastyytyväisyys
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asiakkuudenhallinta
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eCRM:n vaikutus asiakastyytyväisyyteen webpalveluissa
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Heikkinen, Niina
Published 2005
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Bachelor's thesis
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CRM
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asiakastyytyväisyys
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asiakkuudenhallinta
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suhdemarkkinointi
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Informaatioteknologian tiedekunta
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asiakastyytyväisyys
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kyselytutkimus
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palvelut
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tyytyväisyys
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