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    Implementing customer relationship management in sales organization : case Company X by Lehti, Marjaana

    Published 2002
    Master's thesis
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    Coordination of complex operations over organisational boundaries by Heikkilä, Marikka

    Published 2010
    Doctoral dissertation
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    Hidden agendas : situational tasks, discursive strategies and institutional practices in process consultation by Puutio, Risto

    Published 2009
    Doctoral dissertation
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