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    Essays on customers in the dawn of interactive banking by Mattila, Minna, kirjoittaja

    Published 2001
    Doctoral dissertation
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    Helping clients to help themselves : a discursive perspective to process consulting practices in multi-party settings by Kykyri, Virpi-Liisa

    Published 2008
    Doctoral dissertation
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    Understanding seamless mobile service interface between customer and technology : an empirical study by Mattila, Anssi

    Published 2003
    Doctoral dissertation
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    Electronic banking in Finland : consumer beliefs, attitudes, intentions, and behaviors by Karjaluoto, Heikki

    Published 2002
    Doctoral dissertation
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    Perception-based pricing strategies for mobile services in customer marketing context by Munnukka, Juha

    Published 2004
    Doctoral dissertation
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