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Kauppakorkeakoulu
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asiakassuhde
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asiakaskokemus
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The negative engagement behaviour of young millennials : triggers and responses
by
Hätönen, Henri
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Itkonen, Viivi
Published 2020
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Master's thesis
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asiakaskokemus
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asiakaskäyttäytyminen
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asiakassuhde
asiakasuskollisuus
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asiakkaat
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committing oneself
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customer engagement
customer experience
customer loyalty
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engagement
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negatiivinen asiakassitoutuminen
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negative engagement behaviour
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sitoutuminen
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Kauppakorkeakoulu
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behaviour
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committing oneself
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generation Y
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negatives (photographs)
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young people
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