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ITIL-käytäntöjen soveltaminen IT-palveluissa ja soveltamiseen liittyviä haasteita
Published 2008Master's thesis -
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Manufacturing process improvement through technical solutions : a case study
Published 2021Get full text Get full textMaster's thesis -
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Alignment of contact center workforce management implementation with research and ITIL version 3
Published 2010Get full text Get full textMaster's thesis