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1
Alignment of contact center workforce management implementation with research and ITIL version 3
Published 2010Get full text
Master's thesis -
2
Managing and prioritizing requirements risks in information systems development
Published 2018JYX-julkaisuarkisto / JYX Digital Archive
Master's thesis -
3
Change management in information systems : viewpoints from a professional services firm
Published 2019Get full text Get full textMaster's thesis