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  1. 1
    Customer loyalty in retail market : case Suomen Lähikauppa Ltd/Euromarket Jyväskylä

    Customer loyalty in retail market : case Suomen Lähikauppa Ltd/Euromarket Jyväskylä by Sainsalo, Susanna

    Published 2009
    Master's thesis
  2. 2
    Perceptions of convenience, risk and enjoyment in online shopping

    Perceptions of convenience, risk and enjoyment in online shopping by Asunmaa, Roosa, kirjoittaja

    Published 2015
    JYX-julkaisuarkisto / JYX Digital Archive
    Master's thesis
  3. 3
    Customer benefits of demand-side management in the Nordic electricity market

    Customer benefits of demand-side management in the Nordic electricity market by Parkkonen, Olli, kirjoittaja

    Published 2016
    JYX-julkaisuarkisto / JYX Digital Archive
    Master's thesis
  4. 4
    Customers' willingness to share personal information with firms and its relationship with customer loyalty

    Customers' willingness to share personal information with firms and its relationship with customer loyalty by Lindell, Sanni, kirjoittaja

    Published 2015
    JYX-julkaisuarkisto / JYX Digital Archive
    Master's thesis
  5. 5
    Customer satisfaction and behavioral intentions as antecedents of Share of Wallet : inspecting the role of loyalty programs

    Customer satisfaction and behavioral intentions as antecedents of Share of Wallet : inspecting the role of loyalty programs by Partanen, Perttu, kirjoittaja

    Published 2014
    Master's thesis
  6. 6
    Creating customer value through industrial services : case Raute Technology Services

    Creating customer value through industrial services : case Raute Technology Services by Lakka, Eveliina, kirjoittaja

    Published 2014
    Master's thesis
  7. 7
    A strategic framework for the optimization of customer relationship management in SMEs

    A strategic framework for the optimization of customer relationship management in SMEs by Paraschou, Konstantina, kirjoittaja

    Published 2016
    JYX-julkaisuarkisto / JYX Digital Archive
    Master's thesis
  8. 8
    Creating customer value through industrial services : case: Raute Technology Services

    Creating customer value through industrial services : case: Raute Technology Services by Lakka, Eveliina, kirjoittaja

    Published 2014
    JYX-julkaisuarkisto / JYX Digital Archive
    Master's thesis
  9. 9
    The customer complaining behavior : why customers do not complain

    The customer complaining behavior : why customers do not complain by Järvenpää, Jarno, kirjoittaja

    Published 2017
    JYX-julkaisuarkisto / JYX Digital Archive
    Master's thesis
  10. 10
    Best practices in customer retention : case: KONE International S.A

    Best practices in customer retention : case: KONE International S.A by Tammelin, Tuija

    Published 2000
    Master's thesis
  11. 11
    How membership enhances loyalty? : nightclub industry in Finland

    How membership enhances loyalty? : nightclub industry in Finland by Marttinen, Matleena

    Published 2010
    Master's thesis
  12. 12
    Is L'Oreal really "worth it"? : perceptions and opinions of L'Oreal's current customers and potential customers of the brand

    Is L'Oreal really "worth it"? : perceptions and opinions of L'Oreal's current customers and potential customers of the brand by Kopra, Anu

    Published 2002
    Master's thesis
  13. 13
    Customer satisfaction in professional services of an internal customer, relationship marketing approach : the case of the global competence center (SAP R/3) KONE corporation

    Customer satisfaction in professional services of an internal customer, relationship marketing approach : the case of the global competence center (SAP R/3) KONE corporation by Kostamo, Johanna

    Published 2001
    Master's thesis
  14. 14
    Implementing customer relationship management in sales organization : case Company X

    Implementing customer relationship management in sales organization : case Company X by Lehti, Marjaana

    Published 2002
    Master's thesis
  15. 15
    The interaction between consumers during the online customer journey

    The interaction between consumers during the online customer journey by Nieminen, Päivi, kirjoittaja

    Published 2017
    JYX-julkaisuarkisto / JYX Digital Archive
    Master's thesis
  16. 16
    Effects of company reputation on commitment, loyalty, and identification, and their respective influence on customer citizenship behaviours

    Effects of company reputation on commitment, loyalty, and identification, and their respective influence on customer citizenship behaviours by Merta, Otto, kirjoittaja

    Published 2016
    JYX-julkaisuarkisto / JYX Digital Archive
    Master's thesis
  17. 17
    Hedonic and utilitarian values affecting the consumer online buying

    Hedonic and utilitarian values affecting the consumer online buying by Sippala, Hanna

    Published 2008
    Master's thesis
  18. 18
    Effectiveness of marketing communications in business-to-business company : case study: Stora Enso consumer boards, chocolate and confectionary customers

    Effectiveness of marketing communications in business-to-business company : case study: Stora Enso consumer boards, chocolate and confectionary customers by Pekkala, Jarkko

    Published 2004
    Master's thesis
  19. 19
    The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting : case: do-it-yourself store

    The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting : case: do-it-yourself store by Skottman, Timo, kirjoittaja

    Published 2015
    JYX-julkaisuarkisto / JYX Digital Archive
    Master's thesis
  20. 20
    Motivational drivers of customer brand engagement and its effect on share of wallet in a social media context

    Motivational drivers of customer brand engagement and its effect on share of wallet in a social media context by Tiensuu, Severi

    Published 2014
    JYX-julkaisuarkisto / JYX Digital Archive
    Master's thesis
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