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customer experience
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Informaatioteknologian tiedekunta
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tieto- ja viestintätekniikka
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value co-creation
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Service-Dominant logic (S-D logic)
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Vehicle inspection industry
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arvonluonti
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asiakaskokemus
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consumer information systems (CIS)
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Info screens as instruments for value co-creation : case: vehicle inspection industry
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Koskela, Sanna
Published 2016
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Master's thesis
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Service-Dominant logic (S-D logic)
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customer experience
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tieto- ja viestintätekniikka
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Informaatioteknologian tiedekunta
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customer experience
information and communications technology
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value creation
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vehicle inspection
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