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[{"key": "dc.contributor.advisor", "value": "Sepp\u00e4nen, Ville", "language": null, "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Kyyr\u00f6, Mikko", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2024-12-17T14:15:19Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2024-12-17T14:15:19Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2024", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/99034", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Order management systems (OMS) are an essential part of digital commerce, responsible for overseeing the entire order lifecycle and an effective OMS can generate value for digital commerce business in several ways. Understanding what OMS is and what key capabilities the system can provide are essential for researching what type of value can be gained with an order management system. The research of order management domain is relatively underrepresented in the information systems field creating an opportunity for establishing a general definition for OMS. The thesis consisted of two parts. In the first part, a definition and a generic system flow were established by performing a literature review on OMS and related domains, reviewing OMS products in current market and combining the discoveries. The second part of thesis reviewed the literature related to information system value generation and value or benefits of processes related to OMS capabilities. Empirical research was conducted as quantitative research where the value of OMS key capabilities was studied via survey sent to digital commerce professionals in Europe and US. The key capabilities included inventory visibility, omni-channel features, order sourcing, order orchestration and order fulfillment. The results suggest that several OMS capabilities could generate high value for businesses. The capabilities had direct and indirect implications on perceived benefits and business value with increase in both online and offline sales, product return prevention, fulfillment process cost optimization and customer satisfaction.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Tilaustenhallintaj\u00e4rjestelm\u00e4t ovat t\u00e4rke\u00e4 osa verkkokauppaa, ja ne ovat vastuussa tilausten elinkaaresta. Tehokas tilausten hallinta kykenee tuottamaan arvoa digitaaliselle kaupank\u00e4ynnille monella tavalla. Tilausten hallintaprosessin tutkiminen ja j\u00e4rjestelmien tarjoamat keskeiset ominaisuudet ovat t\u00e4rkeit\u00e4, kun tutkitaan millaista liiketoiminta-arvoa tilaustenhallintaj\u00e4rjestelm\u00e4 voi luoda yrityksille. Tilaustenhallintaj\u00e4rjestelmi\u00e4 on tutkittu eritt\u00e4in v\u00e4h\u00e4n ja oli tarpeellista luoda yleisp\u00e4tev\u00e4 m\u00e4\u00e4ritelm\u00e4 j\u00e4rjestelm\u00e4lle. Pro Gradu -tutkielma koostui kahdesta osuudesta. Ensimm\u00e4isess\u00e4 osassa m\u00e4\u00e4riteltiin mik\u00e4 tilaustenhallintaj\u00e4rjestelm\u00e4 on ja laadittiin yl\u00e4tason j\u00e4rjestelm\u00e4kaavio, joka sis\u00e4lsi t\u00e4rkeimm\u00e4t j\u00e4rjestelm\u00e4n komponentit ja tietovuot. M\u00e4\u00e4ritelm\u00e4 ja vuokaavio perustuivat kirjallisuuskatsaukseen, markkinoilla olevien tilaustenhallintaj\u00e4rjestelm\u00e4-tuotteiden katselmointiin ja havaintojen yhdist\u00e4miseen. Tutkielman toisessa osiossa tarkasteltiin tietoj\u00e4rjestelmien liiketoiminta-arvoon liittyv\u00e4\u00e4 kirjallisuutta ja tilaustenhallintaj\u00e4rjestelmien kirjallisuuskatsauksessa havaittuihin prosesseihin liittyv\u00e4\u00e4 liiketoiminta-arvoa. Havaintojen perusteella suoritettiin empiirinen kvantitatiivinen tutkimus, jossa tilausten hallinnan avainominaisuuksien arvoa mitattiin kyselytutkimuksella. Tutkimukseen osallistui digitaalisen kaupank\u00e4ynnin ammattilaisia Euroopasta ja Yhdysvalloista. Tutkimus sis\u00e4lsi kirjallisuudesta l\u00f6ydetyt t\u00e4rkeimm\u00e4t j\u00e4rjestelm\u00e4ominaisuudet, jotka olivat varaston n\u00e4kyvyys, monikanavaiset ominaisuudet, tilauksen toimitusstrategia ja tilauksen toteutuksen suunnittelu. Tutkimuksen tulokset esitt\u00e4v\u00e4t tilaustenhallintaj\u00e4rjestelmien ominaisuuksilla olevan merkitt\u00e4v\u00e4 mahdollisuus tuottaa liiketoiminta-arvoa yrityksille. J\u00e4rjestelm\u00e4 ominaisuuksilla havaittiin olevan suoria ja ep\u00e4suoria vaikutuksia liiketoiminta-arvoon digitaalisten myyntikanavien sek\u00e4 kivijalkamyym\u00e4l\u00f6iden myynnin kasvattamisessa, tuotepalautusten v\u00e4ltt\u00e4misess\u00e4, toimitusprosessin optimoinnissa ja lis\u00e4\u00e4ntyv\u00e4n\u00e4 asiakastyytyv\u00e4isyyten\u00e4.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2024-12-17T14:15:19Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2024-12-17T14:15:19Z (GMT). No. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "73", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "CC BY 4.0", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.title", "value": "Order management system capabilities, benefits and value", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202412177847", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Master's Degree Programme in Information Systems", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tieteen maisteriohjelma", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.copyright", "value": "\u00a9 The Author(s)", "language": null, "element": "rights", "qualifier": "copyright", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://creativecommons.org/licenses/by/4.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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