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[{"key": "dc.contributor.advisor", "value": "Salo, Markus", "language": null, "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Haapanen, Kimmo", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2024-10-29T08:28:54Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2024-10-29T08:28:54Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2024", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/97806", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Two phenomena are increasingly common: the increased use of technology in working life and the increase in sickness absences due to mental health problems and stress in the working age population. While the two could be linked only coincidentally, technostress is an existing burden for many people who are in contact with technology in an occupational context. The ways of working and the continuity of work roles are under constant pressure of change. One force for change is the increased use of automation at organizations. One such area of automation is the use of Robotic Process Automation (RPA). RPA is set to promise an increase in efficiency and reduction in repetitive tasks at work. With RPA the desired effect is on the positive side, but at the same time knowledge about the negative side is light or non-existent in the academic literature. Technostress has many effects on workers in organizations which may lead to symptoms like emotional outbursts, negative moods and conflicts. This study aims to increase understanding of the human interaction with RPA as a technology, experiences of technostress and occupational stress at the workplace and how they interact with each other. The technology of RPA and the interaction between technostress and occupational stress are both understudied as of now. The data was gathered through qualitative interviews of 22 experts working alongside RPA either as end users or as technical stakeholders responsible for upkeep of the technology from multiple organizations and roles. The results suggest that technostress exists in the field of RPA as well, but it also interacts with occupational stress through workflow disruptions and performance hindrances, which increases the overall stress load of an individual. The use of technology also makes teams more susceptible to experience of stress through rustification of skills needed to conduct the automated tasks in cases of RPA malfunction, and also by making working days more intense. The RPA also causes different kinds of stress experience in different stages of the RPA lifecycle. Lastly RPA causes different kinds of stress experience depending on your viewpoint as an end user or as a technical person. These results provide novel understanding on how RPA causes a mix of technostress and occupational stress and how the maturity of the RPA and the viewpoint of the individual modify the stress experience. \n\nKeywords: technostress, occupational stress, Robotic Process Automation, organizational mitigation", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Kaksi ilmi\u00f6t\u00e4 yleistyv\u00e4t samanaikaisesti: teknologian esiintyvyys ty\u00f6el\u00e4m\u00e4ss\u00e4 sek\u00e4 mielenterveysh\u00e4iri\u00f6perusteiset poissaolot ty\u00f6ik\u00e4isill\u00e4 ihmisill\u00e4. Vaikka n\u00e4iden kahden v\u00e4linen yhteys voi olla sattumanvarainen, on teknostressi olemassa oleva kuormitustekij\u00e4 monelle ihmiselle, jotka joutuvat tekemisiin teknologian kanssa ty\u00f6el\u00e4m\u00e4ss\u00e4. Samanaikaisesti ty\u00f6nteon tavat ja ty\u00f6roolien jatkuvuus ovat muutoksessa. Yksi automaation muoto on ohjelmistorobotiikka (RPA). RPA:n hy\u00f6dynt\u00e4misen uskotaan johtavan muun muassa tehokkuuden kasvuun ja toistuvien ty\u00f6teht\u00e4vien v\u00e4henemiseen, mutta muiden teknologioiden tapaan teknostressin riski on siin\u00e4kin olemassa. RPA:n k\u00e4ytt\u00f6\u00f6nottoon liitet\u00e4\u00e4n toiveita positiivisista vaikutuksista, mutta samanaikaisesti tieto negatiivisista puolista on v\u00e4h\u00e4ist\u00e4 tai olematonta akateemisessa kirjallisuudessa. Teknostressi vaikuttaa organisaation ty\u00f6ntekij\u00f6ihin monilla tavoilla kokonaiskuormituksen kasvamisen my\u00f6t\u00e4, ja voi johtaa erilaisiin oireisiin, kuten tunteenpurkauksiin, negatiivisiin tunnetiloihin ja konflikteihin. T\u00e4m\u00e4 tutkimus pyrkii lis\u00e4\u00e4m\u00e4\u00e4n ymm\u00e4rryst\u00e4 ihmisten vuorovaikutuksesta RPA-teknologian kanssa, sen tuottamasta teknostressist\u00e4 ja ty\u00f6per\u00e4isest\u00e4 stressist\u00e4 ty\u00f6paikalla ja mainittujen stressityyppien v\u00e4lisest\u00e4 vuorovaikutuksesta. RPA, sen aiheuttama stressi ja niiden v\u00e4linen vuorovaikutus on vain v\u00e4h\u00e4n tutkittua. Aineisto ker\u00e4ttiin 22 laadullisen asiantuntijahaastattelun kautta. Kohderyhm\u00e4n\u00e4 haastatteluissa olivat loppuk\u00e4ytt\u00e4j\u00e4t ja RPA-ohjelmistokehitt\u00e4j\u00e4t 11 eri organisaatiosta. Tulokset osoittavat teknostressin vaikuttavan my\u00f6s RPA:n parissa ty\u00f6skenteleviin ty\u00f6ntekij\u00f6ihin, mutta samanaikaisesti aiheuttavan my\u00f6s ty\u00f6per\u00e4ist\u00e4 stressi\u00e4 ty\u00f6ntekoa h\u00e4iritsem\u00e4ll\u00e4, jotka vaikuttavat ty\u00f6ntekij\u00e4n kokemaan kokonaiskuormittumiseen. Teknologian k\u00e4ytt\u00f6 my\u00f6s altistaa ty\u00f6ntekij\u00f6it\u00e4 tuleville stressikokemuksille taitojen ruostumisen kautta, kun ajan saatossa automatisoidun ty\u00f6teht\u00e4v\u00e4n suorittamisen taito hiipuu, jotka kuitenkin tulee suorittaa RPA:n h\u00e4iri\u00f6tilanteissa. RPA aiheuttaa my\u00f6s erilaista stressi\u00e4 eri RPA:n el\u00e4m\u00e4nkaaren vaiheissa. RPA aiheuttaa my\u00f6s erilaista stressi\u00e4 roolin mukaan: loppuk\u00e4ytt\u00e4j\u00e4 ja ohjelmistokehitt\u00e4j\u00e4 stressaantuvat eri tavoin. N\u00e4m\u00e4 tulokset lis\u00e4\u00e4v\u00e4t ymm\u00e4rryst\u00e4 RPA:n aiheuttamasta teknostressin ja ty\u00f6per\u00e4isen stressin sekoituksesta, niiden v\u00e4lisest\u00e4 vuorovaikutuksesta ja RPA:n kypsyysasteen sek\u00e4 roolin\u00e4k\u00f6kulman vaikutuksista stressikokemukseen. \n\nAsiasanat: teknostressi, ty\u00f6per\u00e4inen stressi, ohjelmistorobotiikka, organisaation mitigaatiokeinot", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2024-10-29T08:28:54Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2024-10-29T08:28:54Z (GMT). No. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "71", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "CC BY 4.0", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.title", "value": "Working alongside Robotic Process Automation and emergence of technostress", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202410296659", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tieteen maisteriohjelma", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Master's Degree Programme in Information Systems", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.copyright", "value": "\u00a9 The Author(s)", "language": null, "element": "rights", "qualifier": "copyright", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://creativecommons.org/licenses/by/4.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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