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[{"key": "dc.contributor.advisor", "value": "Sepp\u00e4nen, Ville", "language": null, "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Korpi, Samuli", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2024-10-29T08:28:34Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2024-10-29T08:28:34Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2024", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/97805", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The purpose of this study was to determine, through the experiences of project managers, what difficulties end users encountered during Salesforce implementation projects. Project managers often face various challenges in their projects, which can be related to both technical and human factors, such as personnel training and resistance to change. Salesforce is one of the leading CRM systems on the market, and its versatility allows customization to meet the needs of different organisations, but it also brings significant challenges for project management. The study used qualitative methods and consisted of a literature review and an empirical part. The literature review examined previous studies and theories on CRM systems, cloud service implementation, and project management. The empirical part involved thematic interviews that enabled the collection of in-depth information on end-users' experiences and perspectives. The interview data were analysed using content analysis to identify key themes and findings. The results of the study showed that end-users' technical skills, motivation, and participation in the various phases of the project are critical factors for successful system implementation. End-user engagement and active participation during the project are decisive factors in the adoption of new technologies. The study also highlighted the importance of effective change management and communication. It is essential for organisations to provide ongoing support and training to end-users to help them enhance their skills in using the system. This includes regular updates to the system and training sessions to keep end-users informed about the latest features and best practices. Additionally, actively listening to end-user feedback is a crucial part of the implementation process, enabling project teams to continually improve and adapt the system to better meet user needs. Based on the study, organisations and project managers could develop better project management practices that support end-users' motivation, learning, and commitment to adopting new technologies. Particularly, the need to develop user-centred training methods and change management models emerged as key areas for improvement.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n tutkimuksen tarkoituksena oli selvitt\u00e4\u00e4 loppuk\u00e4ytt\u00e4jien kohtaamia haasteita Salesforcen k\u00e4ytt\u00f6\u00f6nottoprojekteissa projektip\u00e4\u00e4llik\u00f6iden kokemusten perusteella. Projektip\u00e4\u00e4llik\u00f6t kohtaavat projekteissaan usein monenlaisia haasteita, jotka voivat liitty\u00e4 niin teknisiin kuin inhimillisiinkin tekij\u00f6ihin, kuten henkil\u00f6st\u00f6n koulutukseen ja muutosvastarintaan. Salesforce on yksi markkinoiden johtavista CRM-j\u00e4rjestelmist\u00e4, ja sen monipuolisuus mahdollistaa r\u00e4\u00e4t\u00e4l\u00f6innin eri organisaatioiden tarpeisiin, mutta tuo samalla mukanaan merkitt\u00e4vi\u00e4 haasteita projektinhallinnalle. Tutkimuksessa k\u00e4ytettiin laadullisia menetelmi\u00e4, ja se koostui kirjallisuuskatsauksesta ja empiirisest\u00e4 osasta. Kirjallisuuskatsauksessa tarkasteltiin aiempia tutkimuksia ja teorioita CRM-j\u00e4rjestelmist\u00e4, pilvipalveluiden k\u00e4ytt\u00f6\u00f6notosta ja projektinhallinnasta. Empiirisen osan teemahaastattelut mahdollistivat syv\u00e4llisen tiedon ker\u00e4\u00e4misen loppuk\u00e4ytt\u00e4jien kokemuksista ja n\u00e4kemyksist\u00e4. Haastattelujen data analysoitiin erityisesti sis\u00e4ll\u00f6nanalyysin avulla, jotta voitiin tunnistaa keskeiset teemat ja havainnot. Tutkimuksen tulokset osoittivat, ett\u00e4 loppuk\u00e4ytt\u00e4jien tekninen osaaminen, motivaatio ja osallistuminen projektin eri vaiheisiin ovat kriittisi\u00e4 tekij\u00f6it\u00e4 j\u00e4rjestelm\u00e4n onnistuneessa k\u00e4ytt\u00f6\u00f6notossa. Loppuk\u00e4ytt\u00e4jien sitoutuminen ja aktiivinen osallistuminen projektin aikana ovat ratkaisevia tekij\u00f6it\u00e4 uuden teknologian omaksumisessa. Tutkimuksessa korostui my\u00f6s muutosjohtamisen ja viestinn\u00e4n tehokkuuden merkitys. Organisaatioiden on t\u00e4rke\u00e4\u00e4 tarjota jatkuvaa tukea ja koulutusta loppuk\u00e4ytt\u00e4jille, jotta he voivat kehitty\u00e4 j\u00e4rjestelm\u00e4n k\u00e4yt\u00f6ss\u00e4. T\u00e4m\u00e4 sis\u00e4lt\u00e4\u00e4 j\u00e4rjestelm\u00e4n s\u00e4\u00e4nn\u00f6llist\u00e4 p\u00e4ivitt\u00e4mist\u00e4 sek\u00e4 koulutuksia, jotka auttavat loppuk\u00e4ytt\u00e4ji\u00e4 pysym\u00e4\u00e4n ajan tasalla j\u00e4rjestelm\u00e4n uusista ominaisuuksista ja parhaista k\u00e4yt\u00e4nteist\u00e4. Loppuk\u00e4ytt\u00e4jien palautteen aktiivinen kuunteleminen on my\u00f6s olennainen osa k\u00e4ytt\u00f6\u00f6nottoprosessia, ja sen avulla projektiryhm\u00e4t voivat mahdollistaa j\u00e4rjestelm\u00e4n jatkuvan parantamisen ja mukauttamisen k\u00e4ytt\u00e4jien tarpeiden mukaisesti. Tutkimuksen perusteella organisaatiot ja projektip\u00e4\u00e4llik\u00f6t voisivat kehitt\u00e4\u00e4 parempia k\u00e4yt\u00e4nt\u00f6j\u00e4 projektinhallintaan, jotka tukevat loppuk\u00e4ytt\u00e4jien motivaatiota, oppimista ja sitoutumista uuden teknologian omaksumisessa. Erityisesti tarve kehitt\u00e4\u00e4 k\u00e4ytt\u00e4j\u00e4keskeisi\u00e4 koulutusmenetelmi\u00e4 ja muutosjohtamisen malleja nousi esiin keskeisin\u00e4 kehityskohteina.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2024-10-29T08:28:34Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2024-10-29T08:28:34Z (GMT). No. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "54", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "CC BY 4.0", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.title", "value": "Loppuk\u00e4ytt\u00e4jien haasteet Salesforce CRM -j\u00e4rjestelm\u00e4n k\u00e4ytt\u00f6\u00f6notossa", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202410296658", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tieteen maisteriohjelma", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Master's Degree Programme in Information Systems", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.copyright", "value": "\u00a9 The Author(s)", "language": null, "element": "rights", "qualifier": "copyright", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://creativecommons.org/licenses/by/4.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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