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[{"key": "dc.contributor.author", "value": "Laukkanen, Laura", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2024-06-24T10:12:20Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2024-06-24T10:12:20Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2024", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/96118", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Digitaalisten palveluiden kiihtynyt kasvu julkisen hallinnon puolella viime vuosien aikana on yksi seuraus digitalisaatiosta. T\u00e4ss\u00e4 kandidaatintutkielmassa tarkastellaan julkisen hallinnon digitaalisia palveluita ja niiden k\u00e4ytt\u00f6\u00f6n vaikuttavia tekij\u00f6it\u00e4 kansalaisten n\u00e4k\u00f6kulmasta. Motivaationa tutkielmassa on ymm\u00e4rrys siit\u00e4, miten ja mill\u00e4 tavalla erilaiset tekij\u00e4t vaikuttavat kansalaisten kykyyn sek\u00e4 halukkuuteen k\u00e4ytt\u00e4\u00e4 julkisen hallinnon tarjoamia digitaalisia palveluita. Tutkielmassa tutkimusmenetelm\u00e4n\u00e4 toimi kuvaileva kirjallisuuskatsaus, jossa l\u00e4htein\u00e4 hy\u00f6dynnettiin ensisijaisesti vertaisarvioituja, englanninkielisi\u00e4 artikkeleita. Tutkielmassa havaitaan, ett\u00e4 keskeisi\u00e4 k\u00e4ytt\u00f6\u00f6n vaikuttavia tekij\u00f6it\u00e4 ovat muun muassa tieto- ja viestint\u00e4tekniikan saavutettavuus, luottamus julkiseen hallintoon ja palveluihin, aiemmat kokemukset digitaalisista palveluista, sek\u00e4 k\u00e4ytt\u00e4jien digitaaliset taidot ja koulutustaso. N\u00e4m\u00e4 vaikuttavat siihen, millaisia mahdollisuuksia, taitoja tai kykyj\u00e4 kansalaisilla on k\u00e4ytt\u00e4\u00e4 julkisen hallinnon digitaalisia palveluita. Lis\u00e4ksi ne vaikuttavat my\u00f6s kansalaisten halukkuuteen, ymm\u00e4rrykseen sek\u00e4 todenn\u00e4k\u00f6isyyteen k\u00e4ytt\u00e4\u00e4 palveluita. Huomioimalla vaikuttavat tekij\u00e4t digitaalisten palveluiden suunnittelu- ja kehitt\u00e4misvaiheessa voidaan minimoida tekij\u00f6iden vaikutuksia. N\u00e4iden avulla voidaan edist\u00e4\u00e4 digitaalisten palveluiden tehokkaampaa k\u00e4ytt\u00f6\u00e4. Tutkielmassa esitell\u00e4\u00e4n jatkotutkimusaiheita, joiden tarkoituksena on syvent\u00e4\u00e4 ymm\u00e4rryst\u00e4 digitaalisten palveluiden integroimisesta osaksi kansalaisten arkip\u00e4iv\u00e4\u00e4.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The accelerated growth of digital services in public administration in recent years is a result of digitalization. This bachelor's thesis examines digital services in public administration and the factors influencing their use from the citizens' perspective. The motivation for this study is to understand how and in what way various factors affect citizens' ability and willingness to use digital services provided by public administration. The research method used in the thesis was a descriptive literature review, primarily utilizing peer-reviewed materials. The thesis finds that key factors influencing usage include the accessibility of information and communication technology, trust in public administration and their services, previous experiences with digital services, as well as users' digital skills and education level. These influence the opportunities, skills, or capabilities of citizens to use digital services in public administrations. They also influence citizens\u2019 willingness, understanding and probability to use the offered digital services. By considering the influencing factors in the design and development stage of digital services, the impact of these factors can be minimized. They can help to promote more efficient use of digital services. The bachelor\u2019s thesis offers ideas for further research aimed to deepen the understanding of integrating digital services into citizens' everyday lives.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Miia Hakanen (mihakane@jyu.fi) on 2024-06-24T10:12:20Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2024-06-24T10:12:20Z (GMT). No. of bitstreams: 0\n Previous issue date: 2024", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "24", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "digitaaliset palvelut", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Julkisen hallinnon digitaaliset palvelut : kansalaisten palveluiden k\u00e4ytt\u00f6\u00f6n vaikuttavat tekij\u00e4t", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202406244964", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatinty\u00f6", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "digitalisaatio", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "s\u00e4hk\u00f6iset palvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "julkinen hallinto", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "julkiset palvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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