The Impact of Generative Artificial Intelligence on Digital Content Marketing Practices

The rapid growth of digitalization of marketing communication methods and marketing processes has led marketers to transform their way of conveying messages to customers and the necessity of digital content has grown. This fundamental shift of reaching the target audience with the right message make...

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Main Author: Al Mamun, Md Fahad
Other Authors: Jyväskylä University School of Business and Economics, Jyväskylän yliopiston kauppakorkeakoulu, University of Jyväskylä, Jyväskylän yliopisto
Format: Master's thesis
Language:eng
Published: 2024
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/95853
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author Al Mamun, Md Fahad
author2 Jyväskylä University School of Business and Economics Jyväskylän yliopiston kauppakorkeakoulu University of Jyväskylä Jyväskylän yliopisto
author_facet Al Mamun, Md Fahad Jyväskylä University School of Business and Economics Jyväskylän yliopiston kauppakorkeakoulu University of Jyväskylä Jyväskylän yliopisto Al Mamun, Md Fahad Jyväskylä University School of Business and Economics Jyväskylän yliopiston kauppakorkeakoulu University of Jyväskylä Jyväskylän yliopisto
author_sort Al Mamun, Md Fahad
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description The rapid growth of digitalization of marketing communication methods and marketing processes has led marketers to transform their way of conveying messages to customers and the necessity of digital content has grown. This fundamental shift of reaching the target audience with the right message makes digital content marketing (DCM) a mainstream marketing process. Similarly, the need for efficiency in the DCM process makes generative artificial intelligence (GAI) a strategic solution where content can be generated using a prompt by a conversational method with AI. To address important knowledge gaps, this research identified the factors that may lead marketers to use GAI over humans in content creation. GAI strongly influences the digital content creation by offering efficiency, personalization, and better customer insight that eases the task of marketers, although there are still challenges for marketers regarding the quality of content and accuracy of information where they need to invest manpower. This study employed a theoretical framework addressing the effect of GAI on the marketing process and outcomes that are grounded in relevant marketing research streams (DCM, GAI, and marketing technology). Following the theory, a qualitative research method was used, building on seven semi-structured interviews with DCM professionals from different industries who have hands-on experience using GAI tools. Using thematic analysis, the patterns of themes are identified, and a thematic framework is developed that represents the influence of GAI in the DCM process. Results from the research add knowledge regarding the impacts of GAI tools in content marketing. GAI has made it easier for marketers to create value for customers through personalized content addressing their needs and saving marketing expenditures. The findings also indicate that GAI applications have made the content creation faster, improved the idea generation process, and offered a wide variation of design in content that directly influences customer engagement and satisfaction. This study contributes to the knowledge of DCM by reflecting on the benefits, challenges, and prospects of GAI technology considering a contemporary phenomenon in the DCM field. From the managerial perspective, this research provides digital marketing practitioners with a foundational knowledge of GAI’s current influence on content marketing and future endeavors considering the migration of content creation skills.
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spellingShingle Al Mamun, Md Fahad The Impact of Generative Artificial Intelligence on Digital Content Marketing Practices Digital Marketing and Corporate Communication
title The Impact of Generative Artificial Intelligence on Digital Content Marketing Practices
title_full The Impact of Generative Artificial Intelligence on Digital Content Marketing Practices
title_fullStr The Impact of Generative Artificial Intelligence on Digital Content Marketing Practices The Impact of Generative Artificial Intelligence on Digital Content Marketing Practices
title_full_unstemmed The Impact of Generative Artificial Intelligence on Digital Content Marketing Practices The Impact of Generative Artificial Intelligence on Digital Content Marketing Practices
title_short The Impact of Generative Artificial Intelligence on Digital Content Marketing Practices
title_sort impact of generative artificial intelligence on digital content marketing practices
title_txtP The Impact of Generative Artificial Intelligence on Digital Content Marketing Practices
topic Digital Marketing and Corporate Communication
topic_facet Digital Marketing and Corporate Communication
url https://jyx.jyu.fi/handle/123456789/95853 http://www.urn.fi/URN:NBN:fi:jyu-202406134619
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