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[{"key": "dc.contributor.advisor", "value": "Koskelainen, Tiina", "language": null, "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Lindfors, Tiina Anneli", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2024-06-05T05:29:58Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2024-06-05T05:29:58Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2024", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/95507", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Digital competence is not possible for everyone. There are many people in our society who do not master digital services and are unable to develop these skills. Aging also brings challenges for many people with skills they had before but after aging for example using a computer or mobile phone is no longer possible as it was before. As people's life expectancy increases, so do also various memory disorders and other diseases that hinder the use of technology. There are people in all age groups who do not have such language skills that it would be possible to install and use the equipment without help. The purpose of this study was to investigate if the healthcare system Apotti\u2019s Maisa customer portal is accessible to seniors, what kind of challenges are associated with its use, and how they manage their healthcare matters if the use of the Maisa customer portal is not possible for them and how they feel about rapidly digitalizing health services. The hypothesis was that seniors have problems with the accessibility of Apotti\u2019s Maisa customer portal. These problems are caused, for example, by lack of digital skills, cognitive impairment or learning difficulties caused by memory disorders. A lot of research has been done on the learning of seniors and their use of digital services, but there is still a lack of research data on how people cope when the use of digital services is not possible.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Digitaalinen osaaminen ei ole kaikille mahdollista. Yhteiskunnassamme on paljon ihmisi\u00e4, jotka eiv\u00e4t hallitse digitaalisia palveluita eiv\u00e4tk\u00e4 pysty kehitt\u00e4m\u00e4\u00e4n n\u00e4it\u00e4 taitoja. Ik\u00e4\u00e4ntyminen tuo monelle haasteita my\u00f6s jo aiemmin tut-tujen taitojen kanssa ja esimerkiksi tietokoneen tai mobiilipuhelimen k\u00e4ytt\u00f6 ei en\u00e4\u00e4 onnistu kuten aiemmin. Ihmisten elinaikojen pidentyess\u00e4 my\u00f6s erilaiset muistisairaudet ja muut teknologian k\u00e4ytt\u00f6\u00e4 haittaavat sairaudet lis\u00e4\u00e4ntyv\u00e4t. Kaikista ik\u00e4luokista l\u00f6ytyy henkil\u00f6it\u00e4, joilla ei ole sellaista kielitaitoa, ett\u00e4 laitteiden asentaminen ja k\u00e4ytt\u00e4minen onnistuisi ilman apua. T\u00e4m\u00e4n tutkimuksen tarkoituksena oli selvitt\u00e4\u00e4, onko terveydenhoitoj\u00e4rjestelm\u00e4 Apotin Maisa-asiakasportaali seniori-ik\u00e4isten saavutettavissa, mink\u00e4laisia haasteita sen k\u00e4ytt\u00f6\u00f6n liittyy ja miten he hoitavat terveydenhoitoasiansa, mik\u00e4li Maisa-asiakasportaalin k\u00e4ytt\u00f6 ei ole heille mahdollista ja miten he suhtautuvat nopeasti digitalisoituviin terveyspalveluihin. Hypoteesina oli, ett\u00e4 seniori-ik\u00e4isill\u00e4 on ongelmia terveydenhoitoj\u00e4rjestelm\u00e4 Apotin Maisa-asiakasportaalin saavutettavuudessa. N\u00e4m\u00e4 ongelmat aiheutuvat esimerkiksi puuttuvista digivalmiuksista, kognitiivisten kykyjen heikentymisest\u00e4 tai muistisairauden aiheuttamista oppimisvaikeuksista. Seniori-ik\u00e4isten oppimisesta ja digitaalisten palvelujen k\u00e4yt\u00f6st\u00e4 on tehty paljon tutkimuksia, mutta yh\u00e4 puuttuu tutkimustietoa siit\u00e4, miten ihminen p\u00e4rj\u00e4\u00e4, kun digitaalisten palvelujen k\u00e4ytt\u00f6 ei ole mahdollista.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2024-06-05T05:29:58Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2024-06-05T05:29:58Z (GMT). No. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "59", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "CC BY 4.0", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.title", "value": "Seniori-ik\u00e4iset digitaalisen terveydenhoitopalvelu Maisan k\u00e4ytt\u00e4jin\u00e4", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202406054268", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.copyright", "value": "\u00a9 The Author(s)", "language": null, "element": "rights", "qualifier": "copyright", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://creativecommons.org/licenses/by/4.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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