Effort expectancy in password manager adoption

Suurin osa verkkosivuista sekä verkkopalveluista käyttävät salasanaa todennustapana. Tämä aiheuttaa ongelman, jossa ihmisillä on kasvava määrä salasanoja hallittavana. Pärjätäkseen salasanojen kanssa, ihmiset uudelleenkäyttävät salasanoja tai käyttävät helposti muistettavia salasanoja. Nämä stra...

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Main Author: Massa, Ilari
Other Authors: Faculty of Information Technology, Informaatioteknologian tiedekunta, Information Technology, Informaatioteknologia, University of Jyväskylä, Jyväskylän yliopisto
Format: Master's thesis
Language:eng
Published: 2024
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/94206
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author Massa, Ilari
author2 Faculty of Information Technology Informaatioteknologian tiedekunta Information Technology Informaatioteknologia University of Jyväskylä Jyväskylän yliopisto
author_facet Massa, Ilari Faculty of Information Technology Informaatioteknologian tiedekunta Information Technology Informaatioteknologia University of Jyväskylä Jyväskylän yliopisto Massa, Ilari Faculty of Information Technology Informaatioteknologian tiedekunta Information Technology Informaatioteknologia University of Jyväskylä Jyväskylän yliopisto
author_sort Massa, Ilari
datasource_str_mv jyx
description Suurin osa verkkosivuista sekä verkkopalveluista käyttävät salasanaa todennustapana. Tämä aiheuttaa ongelman, jossa ihmisillä on kasvava määrä salasanoja hallittavana. Pärjätäkseen salasanojen kanssa, ihmiset uudelleenkäyttävät salasanoja tai käyttävät helposti muistettavia salasanoja. Nämä strategiat ovat yleensä epäluotettavia ja jättävät ihmiset alttiiksi tietovuodoille sekä yleisille haavoittuvuuksille. Yksi mahdollinen keino ratkaista jatkuvasti kasvavan salasanamäärän ongelma on salasanahallinta ohjelmien laajempi käyttöönotto. Salasanan hallintaohjelma helpottaa salasanojen hallintaa sekä auttaa uusien salasanojen luonnissa. Pääväestö ei kuitenkaan ole alkanut omaksumaan salasananhallinta ohjelmia. Tutkimusta aiheesta on toteutettu paljon ja se keskittyy enimmäkseen luottamukseen sekä tietoturvaan. Odotettua vaivannäköä on tutkittu hyvin vähän, vaikka se usein esiintyykin syynä miksi henkilö ei halua käyttää salasanan hallintaohjelmaa. Tämä tutkimus pyrkii selvittämään odotettua vaivannäköä salasanan hallintaohjelman omaksumisessa ei-käyttäjän perspektiivistä. 14 osallistujaa haastateltiin teemahaastattelua käyttäen, jonka jälkeen haastattelut analysoitiin temaattisella analyysillä. Tulokset viittaavat, että odotettu vaivannäkö on yhä tärkeä huolenaihe ei-käyttäjille sekä eri ihmisryhmät odottavat eri asioiden olevan vaivalloisia. Tämän tutkimuksen tuloksia voi käyttää salasanan hallintaohjelmien markkinointiin ei-käyttäjille. Most websites and services use passwords for authentication. This leads to a problem were people have a growing number of passwords to manage. To remember all these passwords, people adopt various coping strategies such as reusing the same password across multiple platforms or using an easy to remember weak password. These coping strategies tend to be insecure and leave people vulnerable to data leaks and common exploits. One way of solving the problem with passwords is for more people to adopt password managers. They are an easy to use, safe and efficient way to store passwords and generate new ones. The problem however is that password manager usage remains low among the general public. Many studies have been conducted about the reasons for why people do not use password managers with most of them focusing on trust and security. However, an overlooked aspect of password manager adoption is the initial ef fort required in adopting one. The aim of this thesis is to fill the gap by interviewing non-users of password managers about what they expect to take effort in adopting a password manager. 14 participants were interviewed in a semi-structured interview format. The interviews were than analyzed by using thematic analysis. The results show expected effort is still an important factor in password manager adoption and that different demographics tend to expect different as pects of password managers to take effort. The results of this study can be used to market password managers as well as by businesses and individuals alike to get employees, family members or friends using password managers.
first_indexed 2024-04-09T20:00:39Z
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T\u00e4m\u00e4 aiheuttaa ongelman, jossa ihmisill\u00e4 on kasvava m\u00e4\u00e4r\u00e4 \nsalasanoja hallittavana. P\u00e4rj\u00e4t\u00e4kseen salasanojen kanssa, ihmiset \nuudelleenk\u00e4ytt\u00e4v\u00e4t salasanoja tai k\u00e4ytt\u00e4v\u00e4t helposti muistettavia salasanoja. \nN\u00e4m\u00e4 strategiat ovat yleens\u00e4 ep\u00e4luotettavia ja j\u00e4tt\u00e4v\u00e4t ihmiset alttiiksi \ntietovuodoille sek\u00e4 yleisille haavoittuvuuksille. Yksi mahdollinen keino \nratkaista jatkuvasti kasvavan salasanam\u00e4\u00e4r\u00e4n ongelma on salasanahallinta \nohjelmien laajempi k\u00e4ytt\u00f6\u00f6notto. Salasanan hallintaohjelma helpottaa \nsalasanojen hallintaa sek\u00e4 auttaa uusien salasanojen luonnissa. P\u00e4\u00e4v\u00e4est\u00f6 ei \nkuitenkaan ole alkanut omaksumaan salasananhallinta ohjelmia. Tutkimusta \naiheesta on toteutettu paljon ja se keskittyy enimm\u00e4kseen luottamukseen sek\u00e4 \ntietoturvaan. Odotettua vaivann\u00e4k\u00f6\u00e4 on tutkittu hyvin v\u00e4h\u00e4n, vaikka se usein \nesiintyykin syyn\u00e4 miksi henkil\u00f6 ei halua k\u00e4ytt\u00e4\u00e4 salasanan hallintaohjelmaa. \nT\u00e4m\u00e4 tutkimus pyrkii selvitt\u00e4m\u00e4\u00e4n odotettua vaivann\u00e4k\u00f6\u00e4 salasanan \nhallintaohjelman omaksumisessa ei-k\u00e4ytt\u00e4j\u00e4n perspektiivist\u00e4. 14 osallistujaa \nhaastateltiin teemahaastattelua k\u00e4ytt\u00e4en, jonka j\u00e4lkeen haastattelut analysoitiin \ntemaattisella analyysill\u00e4. Tulokset viittaavat, ett\u00e4 odotettu vaivann\u00e4k\u00f6 on yh\u00e4 \nt\u00e4rke\u00e4 huolenaihe ei-k\u00e4ytt\u00e4jille sek\u00e4 eri ihmisryhm\u00e4t odottavat eri asioiden \nolevan vaivalloisia. T\u00e4m\u00e4n tutkimuksen tuloksia voi k\u00e4ytt\u00e4\u00e4 salasanan \nhallintaohjelmien markkinointiin ei-k\u00e4ytt\u00e4jille.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Most websites and services use passwords for authentication. This leads to a \nproblem were people have a growing number of passwords to manage. To remember all these passwords, people adopt various coping strategies such as reusing the same password across multiple platforms or using an easy to remember \nweak password. These coping strategies tend to be insecure and leave people \nvulnerable to data leaks and common exploits. One way of solving the problem \nwith passwords is for more people to adopt password managers. They are an \neasy to use, safe and efficient way to store passwords and generate new ones. The \nproblem however is that password manager usage remains low among the general public. 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The results of this study can be used \nto market password managers as well as by businesses and individuals alike to \nget employees, family members or friends using password managers.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2024-04-09T05:40:24Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2024-04-09T05:40:24Z (GMT). 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spellingShingle Massa, Ilari Effort expectancy in password manager adoption password manager perceived ease of use technology adoption Cyber Security Kyberturvallisuus 601 salasanat passwords
title Effort expectancy in password manager adoption
title_full Effort expectancy in password manager adoption
title_fullStr Effort expectancy in password manager adoption Effort expectancy in password manager adoption
title_full_unstemmed Effort expectancy in password manager adoption Effort expectancy in password manager adoption
title_short Effort expectancy in password manager adoption
title_sort effort expectancy in password manager adoption
title_txtP Effort expectancy in password manager adoption
topic password manager perceived ease of use technology adoption Cyber Security Kyberturvallisuus 601 salasanat passwords
topic_facet 601 Cyber Security Kyberturvallisuus password manager passwords perceived ease of use salasanat technology adoption
url https://jyx.jyu.fi/handle/123456789/94206 http://www.urn.fi/URN:NBN:fi:jyu-202404092773
work_keys_str_mv AT massailari effortexpectancyinpasswordmanageradoption