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[{"key": "dc.contributor.author", "value": "Udd, Vilma", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2024-03-21T06:27:05Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2024-03-21T06:27:05Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2024", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/93996", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Teko\u00e4ly on 1950-luvulla alkunsa saanut tietojenk\u00e4sittelytieteen osa-alue, jonka yksi keskeisimpi\u00e4 tavoitteita on ollut luoda koneita, jotka pystyisiv\u00e4t simuloimaan ihmisen \u00e4lykkyytt\u00e4 koneoppimisen avulla, johon suurin osa nykyp\u00e4iv\u00e4n teko\u00e4lypohjaisista j\u00e4rjestelmist\u00e4 jo perustuu. Chatbotit ovat koneoppimiseen ja luonnollisen kielen prosessointiin ja tuottamiseen perustuvia teko\u00e4lypohjaisia j\u00e4rjestelmi\u00e4, joiden vaikutusta k\u00e4ytt\u00e4j\u00e4kokemukseen on t\u00e4ss\u00e4 pro gradu -tutkielmassa tutkittu. Laadullisena tutkimuksena toteutetussa tutkimuksessa pyrittiin teemahaastatteluiden avulla selvitt\u00e4m\u00e4\u00e4n, millaiset teko\u00e4lypohjaisen chatbotin ominaisuudet voivat vaikuttaa k\u00e4ytt\u00e4j\u00e4kokemuksen muodostumiseen verkkosivuilla. Kirjallisuuskatsauksen pohjalta kootun teoreettisen viitekehyksen avulla koottiin runko tutkimuksen empiirisess\u00e4 osiossa toteutettuihin haastatteluihin, joihin osallistui yhteens\u00e4 20 ihmist\u00e4 nelj\u00e4st\u00e4 eri ik\u00e4ryhm\u00e4st\u00e4. Haastatteluihin osallistuvat henkil\u00f6t olivat auton ostamista harkitsevia ihmisi\u00e4, joista jokaisen kanssa toteutettiin Microsoft Teamsin kautta noin 30\u201360 minuuttia kest\u00e4v\u00e4 puolistrukturoitu teemahaastattelu. Haastatteluiden pohjalta muodostettiin teemoitettu taulukko, joka perustui kirjallisuuskatsauksessa luotuun viitekehykseen. L\u00f6yd\u00f6sten perusteella teko\u00e4lypohjaisen chatbotin ominaisuuksista positiivisen k\u00e4ytt\u00e4j\u00e4kokemuksen muodostumiseen vaikuttavat erityisesti chatbotin kyky ymm\u00e4rt\u00e4\u00e4 luonnollista kielt\u00e4, odotukset ja aiemmat kokemukset, chatbotin saatavuus sek\u00e4 odotus sen tehokkuudesta. V\u00e4hemm\u00e4n merkitt\u00e4vi\u00e4 tai jopa k\u00e4ytt\u00e4j\u00e4kokemukseen negatiivisesti vaikuttavia ominaisuuksia olivat tutkimuksen mukaan chatbotin antropomorfiset piirteet, tunne henkil\u00f6kohtaisuudesta, kommunikaatiotapa chatbotin kanssa, chatbotin kyky vastata k\u00e4ytt\u00e4j\u00e4n tarpeisiin sek\u00e4 kyky ratkaista k\u00e4ytt\u00e4j\u00e4n ongelma. Tutkimuksessa havaittiin, ett\u00e4 ihmisten suhtautuminen teko\u00e4lypohjaisia chatbotteja kohtaan on t\u00e4ll\u00e4 hetkell\u00e4 murroksessa, koska aiemmat kokemukset teko\u00e4lypohjaisista chatboteista olivat viel\u00e4 v\u00e4h\u00e4isi\u00e4, mutta jatkuvasti kehittyv\u00e4 teko\u00e4ly ja sit\u00e4 hy\u00f6dynt\u00e4v\u00e4t chatbotit nostavat kuitenkin my\u00f6s ihmisten viel\u00e4 t\u00e4ll\u00e4 hetkell\u00e4 melko alhaisia odotuksia chatbottien suoriutumiskyky\u00e4 kohtaan.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2024-03-21T06:27:05Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2024-03-21T06:27:05Z (GMT). No. of bitstreams: 0\n Previous issue date: 2024", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "101", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.title", "value": "Teko\u00e4lypohjaisen chatbotin vaikutus k\u00e4ytt\u00e4j\u00e4kokemukseen", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202403212539", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.collaborator", "value": "business", "language": "", "element": "contractresearch", "qualifier": "collaborator", "schema": "yvv"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "yvv.contractresearch.initiative", "value": "student", "language": "", "element": "contractresearch", "qualifier": "initiative", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.copyright", "value": "\u00a9 The Author(s)", "language": null, "element": "rights", "qualifier": "copyright", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": null, "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "teko\u00e4ly", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytt\u00e4j\u00e4kokemus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "chattibotit", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "koneoppiminen", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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