The role of internal processes in brand alignment

This thesis investigates the role of internal processes in brand alignment, through a case company, more specifically one of their product family brands. The research focuses on two Market Areas which cover the entire Americas: North, Central and South America. The study investigates the research pr...

Täydet tiedot

Bibliografiset tiedot
Päätekijä: Harjunpää, Jasmiina
Muut tekijät: Jyväskylä University School of Business and Economics, Jyväskylän yliopiston kauppakorkeakoulu, Business and Economics, Taloustieteet, University of Jyväskylä, Jyväskylän yliopisto
Aineistotyyppi: Pro gradu
Kieli:eng
Julkaistu: 2024
Aiheet:
Linkit: https://jyx.jyu.fi/handle/123456789/93350
_version_ 1828193028107403264
author Harjunpää, Jasmiina
author2 Jyväskylä University School of Business and Economics Jyväskylän yliopiston kauppakorkeakoulu Business and Economics Taloustieteet University of Jyväskylä Jyväskylän yliopisto
author_facet Harjunpää, Jasmiina Jyväskylä University School of Business and Economics Jyväskylän yliopiston kauppakorkeakoulu Business and Economics Taloustieteet University of Jyväskylä Jyväskylän yliopisto Harjunpää, Jasmiina Jyväskylä University School of Business and Economics Jyväskylän yliopiston kauppakorkeakoulu Business and Economics Taloustieteet University of Jyväskylä Jyväskylän yliopisto
author_sort Harjunpää, Jasmiina
datasource_str_mv jyx
description This thesis investigates the role of internal processes in brand alignment, through a case company, more specifically one of their product family brands. The research focuses on two Market Areas which cover the entire Americas: North, Central and South America. The study investigates the research problem with the help of three research questions, focusing on three areas: level of brand alignment between brand image and brand identity, company's recent name changes and finally, internal processes. To establish a foundation for the study, the theoretical framework walks through the main theoretical concepts: B2B branding, brand identity, brand image, internal brand management, brand alignment as well as the AC4ID Test Framework. This thesis utilizes qualitative research methodology because it is best suited for examining multi-layered topics. More specifically, the research was done by conducting semi-structured interviews with global organization representatives as well as sales personnel from both Market Areas being researched. The thesis concludes that there is brand alignment between brand identity and brand image to some extent. The misalignment stems from two factors: pricing and poor understanding of the portfolio. It can also be seen from the research data that the various company name changes have caused a lack of understanding of offering within the product family brand, its naming and value propositions. Lastly, there was a consensus from all interviewees that the internal communication has been much better recently but there is still room for improvement. The biggest need in internal communication stems from lack of references, which is causing a lack of understanding when it comes to value, benefits and pricing. Also, general brand awareness is lacking in South America. However, in North and Central America it can be stated that brand alignment, therefore brand awareness and understanding is at a good level.
first_indexed 2024-02-13T21:00:44Z
format Pro gradu
free_online_boolean 1
fullrecord [{"key": "dc.contributor.author", "value": "Harjunp\u00e4\u00e4, Jasmiina", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2024-02-13T06:56:32Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2024-02-13T06:56:32Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2024", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/93350", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "This thesis investigates the role of internal processes in brand alignment, through a case company, more specifically one of their product family brands. The research focuses on two Market Areas which cover the entire Americas: North, Central and South America. The study investigates the research problem with the help of three research questions, focusing on three areas: level of brand alignment between brand image and brand identity, company's recent name changes and finally, internal processes. To establish a foundation for the study, the theoretical framework walks through the main theoretical concepts: B2B branding, brand identity, brand image, internal brand management, brand alignment as well as the AC4ID Test Framework. This thesis utilizes qualitative research methodology because it is best suited for examining multi-layered topics. More specifically, the research was done by conducting semi-structured interviews with global organization representatives as well as sales personnel from both Market Areas being researched. The thesis concludes that there is brand alignment between brand identity and brand image to some extent. The misalignment stems from two factors: pricing and poor understanding of the portfolio. It can also be seen from the research data that the various company name changes have caused a lack of understanding of offering within the product family brand, its naming and value propositions. Lastly, there was a consensus from all interviewees that the internal communication has been much better recently but there is still room for improvement. The biggest need in internal communication stems from lack of references, which is causing a lack of understanding when it comes to value, benefits and pricing. Also, general brand awareness is lacking in South America. However, in North and Central America it can be stated that brand alignment, therefore brand awareness and understanding is at a good level.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2024-02-13T06:56:32Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2024-02-13T06:56:32Z (GMT). No. of bitstreams: 0\n Previous issue date: 2024", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "53", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "brand alignment", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "brand image", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "brand identity", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "internal processes", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "The role of internal processes in brand alignment", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202402131830", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Marketing", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Markkinointi", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.copyright", "value": "\u00a9 The Author(s)", "language": null, "element": "rights", "qualifier": "copyright", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "20423", "language": null, "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "br\u00e4nd\u00e4ys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "yritysmarkkinointi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "markkinointi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "branding", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "business-to-business marketing", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "marketing", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
id jyx.123456789_93350
language eng
last_indexed 2025-03-31T20:01:29Z
main_date 2024-01-01T00:00:00Z
main_date_str 2024
online_boolean 1
online_urls_str_mv {"url":"https:\/\/jyx.jyu.fi\/bitstreams\/c6bbe547-ea7f-43ce-b16b-2f782112bb0a\/download","text":"URN:NBN:fi:jyu-202402131830.pdf","source":"jyx","mediaType":"application\/pdf"}
publishDate 2024
record_format qdc
source_str_mv jyx
spellingShingle Harjunpää, Jasmiina The role of internal processes in brand alignment brand alignment brand image brand identity internal processes Marketing Markkinointi 20423 brändäys yritysmarkkinointi markkinointi branding business-to-business marketing marketing
title The role of internal processes in brand alignment
title_full The role of internal processes in brand alignment
title_fullStr The role of internal processes in brand alignment The role of internal processes in brand alignment
title_full_unstemmed The role of internal processes in brand alignment The role of internal processes in brand alignment
title_short The role of internal processes in brand alignment
title_sort role of internal processes in brand alignment
title_txtP The role of internal processes in brand alignment
topic brand alignment brand image brand identity internal processes Marketing Markkinointi 20423 brändäys yritysmarkkinointi markkinointi branding business-to-business marketing marketing
topic_facet 20423 Marketing Markkinointi brand alignment brand identity brand image branding brändäys business-to-business marketing internal processes marketing markkinointi yritysmarkkinointi
url https://jyx.jyu.fi/handle/123456789/93350 http://www.urn.fi/URN:NBN:fi:jyu-202402131830
work_keys_str_mv AT harjunpääjasmiina roleofinternalprocessesinbrandalignment AT harjunpääjasmiina theroleofinternalprocessesinbrandalignment