Exploring employee perspectives into technology-mediated communication in multinational organizations

Tässä maisterintutkielmassa tutkittiin laadullisella näkökulmalla nuorten ammattilaisten kokemuksia tietointensiivisissä ja teknologiasta riippuvaisissa monikansallisissa organisaatioissa ja selvitettiin TMC: n vaikutusta viestinnän dynamiikan ja ihmissuhteiden eri näkökohtiin. Erilaisia ammatillisi...

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Main Author: Christian, Esther Oluwatomisin
Other Authors: Humanistis-yhteiskuntatieteellinen tiedekunta, Faculty of Humanities and Social Sciences, Kieli- ja viestintätieteiden laitos, Department of Language and Communication Studies, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2023
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/92481
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author Christian, Esther Oluwatomisin
author2 Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä
author_facet Christian, Esther Oluwatomisin Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä Christian, Esther Oluwatomisin Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä
author_sort Christian, Esther Oluwatomisin
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description Tässä maisterintutkielmassa tutkittiin laadullisella näkökulmalla nuorten ammattilaisten kokemuksia tietointensiivisissä ja teknologiasta riippuvaisissa monikansallisissa organisaatioissa ja selvitettiin TMC: n vaikutusta viestinnän dynamiikan ja ihmissuhteiden eri näkökohtiin. Erilaisia ammatillisia taustoja edustavien henkilöiden syvähaastattelujen avulla tutkimuksessa pyrittiin tarkastelemaan nuorten ammattilaisten käsityksiä TMC: n vaikutuksesta työpaikkasuhteisiin ja tutkimaan kohdattuja kulttuurienvälisen viestinnän haasteita. Tulos paljastaa teknologian monitahoisen roolin tehokkaan viestinnän edistämisessä organisaatiorajojen sisällä ja niiden ulkopuolella. Tulokset korostavat teknologian ratkaisevaa roolia yhdistävänä voimana, joka mahdollistaa saumattoman vuorovaikutuksen esimerkiksi yhteistyön, tietojen jakamisen, tehtävien jakamisen ja verkkokaupan aloilla yli maantieteellisten rajojen. TMC: n on kuitenkin todettu olevan rajallinen väline ihmissuhteiden solmimisen helpottamisessa, koska fyysinen läsnäolo puuttuu ja koska se ei kykene välittämään sanattomia vihjeitä, kuten tunteita ja eleitä, mikä estää vahvojen ihmissuhteiden ja sitoutumisen tunteen kehittymisen. Kulttuuri-identiteetit kietoutuvat yhteen koko kertomuksen ajan, ja kohteliaisuus, kunnioitus ja kohteliaisuus nousevat esiin tehokkaan viestinnän keskeisinä tekijöinä. Käyttäjät käyttävät myös vaihtoehtoisia välineitä, kuten hymiöitä, jäljitelläkseen tunneilmaisuja ja edistääkseen selkeyttä tekstiviestinnässä, erityisesti samassa hierarkiassa olevien kollegojen kanssa. Työssä korostettiin kulttuurisen älykkyyden tarpeellisuutta, koska TMC: n rajoitukset kulttuurienvälisen viestinnän kriittisten elementtien välittämisessä ovat suuret. Yleisesti ottaen osallistujat ilmaisivat sekä myönteisiä että kielteisiä käsityksiä TMC: n vaikutuksesta viestintään ja ihmissuhteisiin. Tämä osoittaa, että tarvitaan dynaamista ja jatkuvasti kehittyvää lähestymistapaa, jossa yhdistetään eri foorumeiden edistysaskeleet, jotta voidaan vastata heidän tarpeisiinsa tehokkaan ihmissuhdevuorovaikutuksen osalta, mikä voi lisätä sitoutumista ja tuottavuutta työssä. This master’s thesis adopted a qualitative lens to research the experiences of young professionals in knowledge-intensive and technology-dependent multinational organizations, exploring the influence of TMC on various aspects of communication dynamics and interpersonal relationships. Through in-depth interviews with individuals from diverse professional backgrounds, the research aimed to examine the perceptions of young professionals regarding the influence of TMC on workplace relationships and explore the intercultural communication challenges encountered. The result reveals the multifaceted role of technology in facilitating effective communication within and beyond organizational boundaries. The findings emphasize the crucial role of technology as a connecting force, enabling seamless interactions in areas such as collaboration, data sharing, task allocation, and online transactions beyond geographical boundaries. However, TMC is reportedly limited in facilitating interpersonal bonds due to the absence of physical presence, and its inability to convey non-verbal cues like emotions and gestures thereby hindering the development of strong interpersonal relationships with a sense of commitment. Cultural identities are interwoven throughout the narrative, with politeness, respect, and courtesy emerging as crucial elements in effective communication. Users also adopt alternative tools like emojis to mimic emotional expressions and promote clarity when engaging in textual communication, especially with colleagues on similar hierarchy. The work emphasized necessity for cultural intelligence, due to the limitations of TMC in conveying critical elements of cross-cultural communication. Generally, the participants expressed both positive and negative perceptions on the influence of TMC on communication and interpersonal relationships. This indicates the necessity for a dynamic and continually evolving approach, integrating the advances in various platforms to meet their needs for effective interpersonal interaction which can boost commitment and productivity at work.
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spellingShingle Christian, Esther Oluwatomisin Exploring employee perspectives into technology-mediated communication in multinational organizations Intercultural Communication (maisteriohjelma) Master's Degree Programme in Intercultural Communication 3134 kulttuurienvälinen viestintä viestintä kulttuurienvälisyys yhteisöviestintä kulttuurierot kulttuurienvälinen vuorovaikutus intercultural communication communication interculturalism organisational communication and public relations cultural differences intercultural interaction
title Exploring employee perspectives into technology-mediated communication in multinational organizations
title_full Exploring employee perspectives into technology-mediated communication in multinational organizations
title_fullStr Exploring employee perspectives into technology-mediated communication in multinational organizations Exploring employee perspectives into technology-mediated communication in multinational organizations
title_full_unstemmed Exploring employee perspectives into technology-mediated communication in multinational organizations Exploring employee perspectives into technology-mediated communication in multinational organizations
title_short Exploring employee perspectives into technology-mediated communication in multinational organizations
title_sort exploring employee perspectives into technology mediated communication in multinational organizations
title_txtP Exploring employee perspectives into technology-mediated communication in multinational organizations
topic Intercultural Communication (maisteriohjelma) Master's Degree Programme in Intercultural Communication 3134 kulttuurienvälinen viestintä viestintä kulttuurienvälisyys yhteisöviestintä kulttuurierot kulttuurienvälinen vuorovaikutus intercultural communication communication interculturalism organisational communication and public relations cultural differences intercultural interaction
topic_facet 3134 Intercultural Communication (maisteriohjelma) Master's Degree Programme in Intercultural Communication communication cultural differences intercultural communication intercultural interaction interculturalism kulttuurienvälinen viestintä kulttuurienvälinen vuorovaikutus kulttuurienvälisyys kulttuurierot organisational communication and public relations viestintä yhteisöviestintä
url https://jyx.jyu.fi/handle/123456789/92481 http://www.urn.fi/URN:NBN:fi:jyu-202312278475
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