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[{"key": "dc.contributor.advisor", "value": "Clements, Kati", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Pasanen, Sara", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2023-12-20T07:29:28Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2023-12-20T07:29:28Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2023", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/92414", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Teko\u00e4ly on viimeisien vuosien aikana ollut yksi p\u00e4\u00e4llimm\u00e4isist\u00e4 puheenaiheista teknologia-alalla. Teko\u00e4ly on kehittynyt paljon vuosien saatossa, ja sit\u00e4 k\u00e4ytet\u00e4\u00e4n yh\u00e4 kasvavissa m\u00e4\u00e4rin erilaisissa liiketoimintaan liittyviss\u00e4 teht\u00e4viss\u00e4, kuten asiakaspalvelussa. Tutkielmassa k\u00e4sitell\u00e4\u00e4n teko\u00e4lyn hy\u00f6tyj\u00e4 sek\u00e4 mahdollisia haittoja asiakaspalvelun n\u00e4k\u00f6kulmasta. T\u00e4m\u00e4n kandidaatintutkielman tarkoituksena oli selvitt\u00e4\u00e4, mill\u00e4 tavoilla teko\u00e4ly\u00e4 hy\u00f6dynnet\u00e4\u00e4n asiakaspalvelussa, ja mitk\u00e4 haitat rajoittavat sen hy\u00f6dynt\u00e4mist\u00e4. T\u00e4m\u00e4n lis\u00e4ksi tutkielmassa tutustutaan miten teko\u00e4lyn hy\u00f6dynt\u00e4minen vaikuttaa asiakastyytyv\u00e4isyyteen. Tutkielma pyrki vastaamaan kysymyksen: \u201dMiten teko\u00e4ly\u00e4 voidaan hy\u00f6dynt\u00e4\u00e4 asiakaspalvelussa?\u201d. Tutkielma on toteutettu kirjallisuuskatsauksena. Tutkielman tulokset osoittivat, ett\u00e4 teko\u00e4ly asiakaspalvelussa tarjoaa uusia mahdollisuuksia ennen kaikkea asiakaspalvelun tehostamisessa, mutta sen k\u00e4ytt\u00f6 sis\u00e4lt\u00e4\u00e4 my\u00f6s rajoittavia tekij\u00f6it\u00e4 etenkin tietoturvaan ja asiakastyytyv\u00e4isyyteen liittyen. Tutkimuksen tuloksia voivat hy\u00f6dynt\u00e4\u00e4 erityisesti yritykset, jotka haluavat ottaa teko\u00e4lyn k\u00e4ytt\u00f6\u00f6n asiakaspalvelun tukemiseksi, tai yritykset, jotka haluavat parantaa teko\u00e4lypohjaista asiakaspalvelua.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Artificial intelligence has been one of the main topics of discussion in recent years in the technology sector. Artificial intelligence has developed a lot over the years, and it is used to an ever-increasing extent in various business-related tasks, such as customer service. The thesis discusses the benefits and possible disadvantages of artificial intelligence from a customer service point of view. The purpose of this bachelor's thesis was to find out in which ways artificial in- telligence is used in customer service, and what disadvantages limit its use. In addition to this, the thesis examines how the use of artificial intelligence affects customer satisfaction. The study sought to answer the question: \"How artificial intelligence can be utilized in customer service?\". The thesis has been conducted as a literature review. The results of the study revealed that artificial intelligence in customer service offers new opportunities above all in enhancing customer service, but its use also contains limiting factors, especially in relation to information security and customer satisfaction. The results of the research can be used especially by companies that want to use artificial intelligence to support customer service, or companies that want to improve artificial intelligence- based customer service.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Miia Hakanen (mihakane@jyu.fi) on 2023-12-20T07:29:28Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2023-12-20T07:29:28Z (GMT). No. of bitstreams: 0\n Previous issue date: 2023", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "34", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.title", "value": "Teko\u00e4lyn hy\u00f6dynt\u00e4minen asiakaspalvelussa", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202312208409", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatinty\u00f6", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "teko\u00e4ly", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakaspalvelu", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakastyytyv\u00e4isyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakaskokemus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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