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[{"key": "dc.contributor.advisor", "value": "Haapakoski, Kaisa", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Saarenp\u00e4\u00e4, Silja", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2023-12-15T11:19:18Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2023-12-15T11:19:18Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2023", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/92352", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4 tutkielma k\u00e4sittelee Arlie Hochschildin (1983) tunnety\u00f6teoriaa sosiaality\u00f6n\ntutkimuksissa. Tarkoituksena on selvitt\u00e4\u00e4, miten tunnety\u00f6teoria j\u00e4sentyy sosiaality\u00f6n\ntutkimuksissa.\nTutkielma on toteutettu kuvailevana kirjallisuuskatsauksena. Tarkastelen tutkielmassa\nviitt\u00e4 sosiaality\u00f6n tieteellist\u00e4 artikkelia, joiden teoreettisena pohjana toimii Hochschildin\n(1983) tunnety\u00f6teoria. Aineisto on analysoitu k\u00e4ytt\u00e4en aineistol\u00e4ht\u00f6ist\u00e4 analyysi\u00e4, mik\u00e4\nmahdollistaa ilmi\u00f6t\u00e4 kuvailevat tutkimustulokset. Tutkielman teoreettisena kehyksen\u00e4\ntoimii Arlie Hochschildin (1983) tunnety\u00f6teoria.\nTutkielman tulosten mukaan vuorovaikutteisessa palveluty\u00f6ss\u00e4 ty\u00f6ntekij\u00e4 tekee\np\u00e4ivitt\u00e4in tunnety\u00f6t\u00e4 ty\u00f6vaatimusten t\u00e4ytt\u00e4miseksi. Asiakaspalveluty\u00f6n luonteen takia\nty\u00f6ntekij\u00e4 k\u00e4ytt\u00e4\u00e4 asiakkaiden kanssa ensisijaisena ty\u00f6v\u00e4lineen\u00e4 tunteita. Ty\u00f6ntekij\u00e4t\nkokevat ty\u00f6ss\u00e4\u00e4n monenlaisia tunteita, joita ty\u00f6ntekij\u00e4n tulee osata s\u00e4\u00e4dell\u00e4 tilanteen\neduksi. Tunnety\u00f6t\u00e4 mahdollistetaan erilaisten strategioiden my\u00f6t\u00e4 ja asiakasty\u00f6ss\u00e4\nvoidaan saavuttaa toivottuja tuloksia. Tunnety\u00f6ll\u00e4 on my\u00f6s negatiivisia puolia, mitk\u00e4\nvaikuttavat ty\u00f6ntekij\u00e4n terveyteen. Ty\u00f6ntekij\u00e4t kamppailevat organisatoristen\nvaatimusten kanssa ja tarvitsevat nykyist\u00e4 enemm\u00e4n ty\u00f6nohjausta tunteiden hallintaan.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Miia Hakanen (mihakane@jyu.fi) on 2023-12-15T11:19:18Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2023-12-15T11:19:18Z (GMT). No. of bitstreams: 0\n Previous issue date: 2023", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "32", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "tunnety\u00f6", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "Arlie Hochschild", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Hochschildin tunnety\u00f6teoria sosiaality\u00f6n tutkimuksissa", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202312158345", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatinty\u00f6", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Humanistis-yhteiskuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Humanities and Social Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Yhteiskuntatieteiden ja filosofian laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Social Sciences and Philosophy", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Sosiaality\u00f6", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Social Work", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "210", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaality\u00f6", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "tunteet", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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