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[{"key": "dc.contributor.advisor", "value": "Luoma, Eetu", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.advisor", "value": "Kypp\u00f6, Jorma", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Rouhe, Oke", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2023-09-15T05:14:36Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2023-09-15T05:14:36Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2023", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/89116", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Tutkielmassa selvitet\u00e4\u00e4n kirjallisuuskatsauksen ja tapaustutkimuksen avulla mit\u00e4 on s\u00e4hk\u00f6inen asiointi ja miten sit\u00e4 sovelletaan terveydenhoidossa. Lis\u00e4ksi selvitet\u00e4\u00e4n miten s\u00e4hk\u00f6isen asioinnin kehitt\u00e4minen terveydenhoidossa liittyy organisaatiokulttuuriin. S\u00e4hk\u00f6ist\u00e4 asiointia, organisaatiokulttuuria ja toiminnan kehitt\u00e4misen ongelmakentt\u00e4\u00e4 valotetaan katsauksella alan tutkimukseen.\n\nS\u00e4hk\u00f6ist\u00e4 asiointia kehitt\u00e4m\u00e4ll\u00e4 kustannuksia voidaan alentaa ja palvelujen vaikuttavuutta lis\u00e4t\u00e4. Aihe liittyy olennaisena osana laajaan sosiaali ja terveydenhuollon palvelurakenneuudistukseen, jonka kautta saavutetut tulokset ovat sek\u00e4 julkisen sektorin talouden ett\u00e4 v\u00e4est\u00f6n hyvinvoinnin kannalta kriittisi\u00e4.\n\nS\u00e4hk\u00f6inen asiointi tarkoittaa julkisen hallinnon palvelujen k\u00e4ytt\u00e4mist\u00e4 tieto ja viestint\u00e4tekniikan avulla. T\u00e4m\u00e4 rajaa pois yksityisen s\u00e4hk\u00f6isen palvelutarjonnan. S\u00e4hk\u00f6inen asiointi terveydenhoidossa on englanniksi egovernment in health care. Se on eri k\u00e4site kuin ehealth, joka kattaa my\u00f6s yksityisen palvelutarjonnan ja viittaa laajempaan s\u00e4hk\u00f6isten terveyspalvelujen valikoimaan. L\u00e4hitulevaisuuden avainsana eri s\u00e4hk\u00f6isen asioinnin ratkaisujen v\u00e4lill\u00e4 on integraatio. Sen toteutumista hidastaa kulttuurinmuutoksen kankeus.\n\nTerveydenhoidolla tarkoitetaan terveydenhoidon ammattilaisten toimintaa, joka on tarpeellista terveyden edist\u00e4misen, sairauksien ehk\u00e4isyn ja hoidon kannalta, sek\u00e4 heid\u00e4n palvelujaan potilaiden terveydentilan arvioimiseksi, s\u00e4ilytt\u00e4miseksi tai palauttamiseksi. Terveydenhoito ja terveydenhuolto ovat t\u00e4m\u00e4n tutkielman n\u00e4k\u00f6kulmasta synonyymej\u00e4.\n\nOrganisaatiokulttuuri on yhteinen n\u00e4kemys organisaation toimintatavoista. Se on perustavanlaatuinen k\u00e4sitys siit\u00e4 miten liiketoimintaa johdetaan ja miten ty\u00f6ntekij\u00f6iden tulee k\u00e4ytt\u00e4yty\u00e4 ja miten heit\u00e4 tulee kohdella. Se n\u00e4hd\u00e4\u00e4n yhteisen\u00e4 oletusten ja k\u00e4sitysten syvemp\u00e4n\u00e4 tasona aina perusarvoja my\u00f6ten.\n\nToimintatapojen muutos on v\u00e4ltt\u00e4m\u00e4t\u00f6n, mutta mekanismien ymm\u00e4rt\u00e4misess\u00e4 on vakavia puutteita. Suurin ongelma ei ole tekninen, vaan kulttuurinen ja se on korjattavissa pitk\u00e4j\u00e4nteisell\u00e4 koulutuksella. Kouluttamisessa pyrit\u00e4\u00e4n ensin vastaamaan kysymykseen MIKSI (by education) ja vasta sitten kysymykseen MITEN (by training). T\u00e4t\u00e4 ei tietoj\u00e4rjestelm\u00e4tieteen tutkimuksessa ole riitt\u00e4v\u00e4sti huomioitu.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "This thesis explains the concept of e-government and how it is applied to health care. Also the links between the improvement of e-government in health care and organisational culture are clarified. The concepts of e-government, organisational culture and continuous improvement are highlighted by literature review and applied to a case study.\n\nIt is assumed that by developing e-government costs can be reduced and the effectiveness of health services can be increased. This topic is an integral part of the on-going social welfare and health care reform the results of which are crucial for both the public sector economy and the well-being of the general public.\n\nThe term e-government means the use of public sector services by means of information and communications technology. This definition rules out the private sector services. E-government in health care is not the same as e-health, which also covers the private service providers and in general refers to a wider range of electronic health services. In the near future integration will be the key concept encompassing the various technical solutions in this field. This progress is hindered by the slowness of cultural change.\n\nHealth care refers to the services provided by health care professionals that are necessary for promoting health, treatment and prevention of illness and diseases. This includes their services to diagnose patients and to maintain or restore their health. The terms health care and health services are considered synonymous within this study.\n\nOrganisational culture is a common view of the organisation's practices. It covers the fundamental understanding of how business is managed, how employees should behave and how they should be treated. It is a collection of assumptions and perceptions encompassing the core values of the organisation.\n\nCurrent practices have to change, but there are grave misconceptions about the mechanisms to make this happen. The main issue is not technical but cultural, and can only be fixed by persistent education and training. This requires first answering the question WHY (by education) and only then answering the question HOW (by training). This has not been sufficiently acknowledged in information systems research.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2023-09-15T05:14:36Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2023-09-15T05:14:36Z (GMT). No. of bitstreams: 0\n Previous issue date: 2023", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "80", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": null, "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "toiminnan kehitt\u00e4minen", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "continual improvement", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "continuous improvement", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "education and training", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "e-government", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "electronic government", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "health care", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "organisational culture", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "quality management", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "S\u00e4hk\u00f6inen asiointi terveydenhoidossa organisaatiokulttuurin n\u00e4k\u00f6kulmasta", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202309155137", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.copyright", "value": "\u00a9 The Author(s)", "language": null, "element": "rights", "qualifier": "copyright", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "laatujohtaminen", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "koulutus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "organisaatiokulttuuri", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "kehitt\u00e4minen", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "terveydenhuolto", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "terveyspalvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "s\u00e4hk\u00f6inen asiointi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "terveydenhoito", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "organisaatiot", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "potilaat", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "s\u00e4hk\u00f6iset palvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "arviointi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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