Acceptance of Remote Appointment and Virtual Doctor Services Reasons for Low Acceptance and Possible Incentives to Promote Use in Digital Health

Vanheneva väestö, vähenevä hoitohenkilökunta sekä Korona-pandemian kaltaiset kriisitilanteet tuovat valtavia paineita jo valmiiksi rasittuneille terveydenhuolto-organisaatioille sekä -järjestelmälle. Uusissa teknologioissa, kuten etävastaanotto ja virtuaalilääkäri -tyyppisissä digitaalisissa terveys...

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Bibliografiset tiedot
Päätekijä: Hiltunen, Lauri
Muut tekijät: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Aineistotyyppi: Pro gradu
Kieli:eng
Julkaistu: 2023
Aiheet:
Linkit: https://jyx.jyu.fi/handle/123456789/88300
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author Hiltunen, Lauri
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Hiltunen, Lauri Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Hiltunen, Lauri Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_sort Hiltunen, Lauri
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description Vanheneva väestö, vähenevä hoitohenkilökunta sekä Korona-pandemian kaltaiset kriisitilanteet tuovat valtavia paineita jo valmiiksi rasittuneille terveydenhuolto-organisaatioille sekä -järjestelmälle. Uusissa teknologioissa, kuten etävastaanotto ja virtuaalilääkäri -tyyppisissä digitaalisissa terveyspalveluissa voi piillä ratkaisu resurssiongelmiin, mutta niiden hyödyntäminen ei ole vielä täydessä potentiaalissaan. Tämän tutkielman tavoitteena on selvittää syitä ratkaisuiden käyttämättömyydelle ja toisaalta keinoja, joilla voitaisiin kannustaa palveluiden laajempaan hyödyntämiseen. Tutkimus suoritettiin määrällisenä tutkimuksena ja aineisto kerättiin suorittamalla kyselytutkimus kohdeorganisaatiolle hyödyntäen Webropol -verkkokyselyohjelmistoa. Kohdeorganisaationa toimi terveydenhuollon digitalisaation parissa työskentelevä organisaatio, joka toivoi pysyvänsä nimettömänä tutkimuksen yhteydessä. Tutkimuksen tuloksia ei voida pitää täysin uskottavina otoksen koon sekä analyysiteknisten tekijöiden vuoksi, mutta tulokset osoittavat, että suurimpia tekijöitä palveluiden käyttämättä jättämiselle ovat käytettävyystekijät ja toisaalta mahdollisia käytön kannustimia hintatekijät, alennukset, parempi käytön tuki sekä käyttöliittymien räätälöitävyys. An aging population, a dwindling healthcare workforce, and crisis situations such as the Corona pandemic bring on immense pressure to health care organizations and systems that are already at their limits. New technologies, such as remote appointment and virtual doctor type digital health services, could be part of the solution to the resource problem, but their utilization has not yet reached its full potential. The goal of this thesis is to find reasons for low levels of utilization, and also to find ways to potentially incentivize further use. The study was conducted as quantitative research and the material was gathered by conducting a survey research using the Webropol web survey application. The target organization was an organization working with healthcare digitalization yet wished to remain anonymous. The results of the study can be seen as inconclusive because of a small sample size some issues in the analysis, but the findings show that the biggest factors in non-utilization of these services are usability factors and on the other hand utilization can be incentivized via price factors, discounts, better support for use and enabling customization of user interfaces.
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spellingShingle Hiltunen, Lauri Acceptance of Remote Appointment and Virtual Doctor Services : Reasons for Low Acceptance and Possible Incentives to Promote Use in Digital Health digital health technology acceptance virtual doctor remote appointment use incentives Tietojärjestelmätiede Information Systems Science 601 terveyspalvelut etäpalvelut digitaalitekniikka health services remote services digital technology
title Acceptance of Remote Appointment and Virtual Doctor Services : Reasons for Low Acceptance and Possible Incentives to Promote Use in Digital Health
title_full Acceptance of Remote Appointment and Virtual Doctor Services : Reasons for Low Acceptance and Possible Incentives to Promote Use in Digital Health
title_fullStr Acceptance of Remote Appointment and Virtual Doctor Services : Reasons for Low Acceptance and Possible Incentives to Promote Use in Digital Health Acceptance of Remote Appointment and Virtual Doctor Services : Reasons for Low Acceptance and Possible Incentives to Promote Use in Digital Health
title_full_unstemmed Acceptance of Remote Appointment and Virtual Doctor Services : Reasons for Low Acceptance and Possible Incentives to Promote Use in Digital Health Acceptance of Remote Appointment and Virtual Doctor Services : Reasons for Low Acceptance and Possible Incentives to Promote Use in Digital Health
title_short Acceptance of Remote Appointment and Virtual Doctor Services
title_sort acceptance of remote appointment and virtual doctor services reasons for low acceptance and possible incentives to promote use in digital health
title_sub Reasons for Low Acceptance and Possible Incentives to Promote Use in Digital Health
title_txtP Acceptance of Remote Appointment and Virtual Doctor Services : Reasons for Low Acceptance and Possible Incentives to Promote Use in Digital Health
topic digital health technology acceptance virtual doctor remote appointment use incentives Tietojärjestelmätiede Information Systems Science 601 terveyspalvelut etäpalvelut digitaalitekniikka health services remote services digital technology
topic_facet 601 Information Systems Science Tietojärjestelmätiede digitaalitekniikka digital health digital technology etäpalvelut health services remote appointment remote services technology acceptance terveyspalvelut use incentives virtual doctor
url https://jyx.jyu.fi/handle/123456789/88300 http://www.urn.fi/URN:NBN:fi:jyu-202307074427
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