Creating data-driven culture in a Finnish B2B software company's marketing department

Generating insights and actions out of data has become one of the most important jobs for marketing departments. While companies are struggling with finding the right data to gather, some of the main problems to become a data-drive-driven company are cultural. The goal for this study is to underst...

Täydet tiedot

Bibliografiset tiedot
Päätekijä: Nummela, Pinja
Muut tekijät: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, Jyväskylän yliopisto, University of Jyväskylä
Aineistotyyppi: Pro gradu
Kieli:eng
Julkaistu: 2023
Aiheet:
Linkit: https://jyx.jyu.fi/handle/123456789/87747
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author Nummela, Pinja
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_facet Nummela, Pinja Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä Nummela, Pinja Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_sort Nummela, Pinja
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description Generating insights and actions out of data has become one of the most important jobs for marketing departments. While companies are struggling with finding the right data to gather, some of the main problems to become a data-drive-driven company are cultural. The goal for this study is to understand how a data-driven culture is instilled in employees and what the company culture should be like to make the adoption of the new mindset as easy as possible. The research also seeks to identify potential challenges and barriers to the adoption of a data-driven marketing culture. The research is conducted for the Finnish B2B software company where the researcher worked meanwhile. The framework of this study was based on earlier studies and theories of data-driven culture and change management. The empirical material of the study was collected interviewing marketing professionals across the organisation and from two marketing agencies. The qualitative study method is chosen to acquire a deep understanding of the subject under study. In the study the inductive approach was used, wherein the discovered findings were closely tied to the gathered data. Data-driven marketing has not previously been studied from a corporate culture perspective, so this study opens a whole new perspective on the adoption of data-driven marketing. The study provides practical recommendations to the case company on how to facilitate the implementation of the new working methods. The study found that a company needs both clear communication and a strong learning culture to succeed in adopting data-driven marketing. Possible challenges include difficulties in team communication, fragmented data across different systems, and managers' inability to effectively communicate and lead teams, resulting in decreased employee motivation
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spellingShingle Nummela, Pinja Creating data-driven culture in a Finnish B2B software company's marketing department Markkinointi Marketing 20423 markkinointi kulttuuri data organisaatiokulttuuri marketing culture organisational culture
title Creating data-driven culture in a Finnish B2B software company's marketing department
title_full Creating data-driven culture in a Finnish B2B software company's marketing department
title_fullStr Creating data-driven culture in a Finnish B2B software company's marketing department Creating data-driven culture in a Finnish B2B software company's marketing department
title_full_unstemmed Creating data-driven culture in a Finnish B2B software company's marketing department Creating data-driven culture in a Finnish B2B software company's marketing department
title_short Creating data-driven culture in a Finnish B2B software company's marketing department
title_sort creating data driven culture in a finnish b2b software company s marketing department
title_txtP Creating data-driven culture in a Finnish B2B software company's marketing department
topic Markkinointi Marketing 20423 markkinointi kulttuuri data organisaatiokulttuuri marketing culture organisational culture
topic_facet 20423 Marketing Markkinointi culture data kulttuuri marketing markkinointi organisaatiokulttuuri organisational culture
url https://jyx.jyu.fi/handle/123456789/87747 http://www.urn.fi/URN:NBN:fi:jyu-202306143815
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