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[{"key": "dc.contributor.advisor", "value": "Luoma-aho, Vilma", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Kallio, Viktoria", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Uotila, Hilla", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2023-05-29T05:44:38Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2023-05-29T05:44:38Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2023", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/87245", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Misinformaatio on merkitt\u00e4v\u00e4 haaste tehokkaalle julkisen sektorin viestinn\u00e4lle, sill\u00e4 se heikent\u00e4\u00e4 ihmisten luottamusta instituutioihin ja organisaatioihin ja voi n\u00e4in vaarantaa yhteiskunnan yleiset toiminnot (Lee, Moore, & Hancock, 2023). Misinformaatiolla tarkoitetaan tapauksia, joissa valheellista tietoa jaetaan, mutta tiedon jakajan tarkoitus ei ole vahingoittaa, vaan h\u00e4n tekee sen tiedostamattaan (Wardle, 2018, 3). Vaikka aiheesta on tehty aiempaa tutkimusta, t\u00e4ydent\u00e4v\u00e4\u00e4 tutkimusta tarvitaan, jotta viranomaiset pystyv\u00e4t paremmin torjumaan kohtaamaansa v\u00e4\u00e4r\u00e4\u00e4 tietoa. T\u00e4m\u00e4n tutkimuksen tavoitteena on selvitt\u00e4\u00e4, mink\u00e4lainen ilmi\u00f6 misinformaatio on julkisen sektorin viestinn\u00e4n kontekstissa, ja siin\u00e4 keskityt\u00e4\u00e4n erityisesti yhteiskunnan ja kansalaisten v\u00e4liseen viestint\u00e4\u00e4n. T\u00e4m\u00e4 laadullinen tapaustutkimus hy\u00f6dynt\u00e4\u00e4 kansalaisten lausuntoja, jotka koskevat uutta digitaalisen identiteetin lains\u00e4\u00e4d\u00e4nt\u00f6\u00e4 Suomessa. Tarkoituksena on (1) selvitt\u00e4\u00e4, ilmeneek\u00f6 kansalaisten lausunnoissa misinformaatiota ja (2) tunnistaa teemoja, joita kansalaiset liitt\u00e4v\u00e4t lausuntoihinsa. Tutkimus omaksuu tulkinnallisen l\u00e4hestymistavan ja hy\u00f6dynt\u00e4\u00e4 induktiivis-deduktiivista temaattista analyysi\u00e4.\n\nTutkimusaineisto koostui 491:st\u00e4 kev\u00e4\u00e4ll\u00e4 2022 ker\u00e4tyst\u00e4 kansalaislausunnosta. Ainutlaatuinen typologia, joka erottelee v\u00e4\u00e4r\u00e4n tiedon sen tyypin ja alkuper\u00e4n perusteella, rakennettiin jotta misinformaatiota voidaan ymm\u00e4rt\u00e4\u00e4 syvemmin julkisen sektorin kontekstissa. Tulokset osoittavat, ett\u00e4 merkitt\u00e4v\u00e4 osa (67 %, n=491) kansalaislausunnoista sis\u00e4lsi misinformaatiota. Misinformaatiotyypeist\u00e4 lausunnoissa havaittiin eniten ennenaikaisia johtop\u00e4\u00e4t\u00f6ksi\u00e4 (eng. premature conclusions) ja totuudellisuuden arviointia (eng. truth judgment), joista molemmat on jaoteltu ep\u00e4varman tiedon yl\u00e4kategoriaan (eng. uncertain factual basis). Lis\u00e4ksi havainnot paljastivat, ett\u00e4 kansalaiset liittiv\u00e4t lausuntoihinsa p\u00e4\u00e4asiassa negatiivisia ja kriittisi\u00e4 aiheita. Tutkimuksessa tunnistettiin seuraavat teemat: mikrotasolla (1) muutosvastaisuus, (2) kontrolli ja vapauden menett\u00e4minen, mesotasolla (3) data- ja teknologiariskit, (4) julkisorganisaatiot, ja makrotasolla (5) demokratian heikkeneminen, (6) COVID-19 ja (7) julkinen talous. Teemojen ja misinformaatiotyyppien ristiinanalysointi osoitti, ett\u00e4 COVID-19 ja julkisorganisaatioiden teemat sis\u00e4lsiv\u00e4t eniten misinformaatiota. \n\nTutkimuksen tulokset tukevat k\u00e4sityst\u00e4 siit\u00e4, ett\u00e4 misinformaatio on merkitt\u00e4v\u00e4 haaste julkisella sektorilla, sek\u00e4 korostavat viranomaisviestinn\u00e4n merkityst\u00e4 oikean tiedon v\u00e4litt\u00e4misess\u00e4 l\u00e4pin\u00e4kyv\u00e4sti kansalaisille. Samalla tulokset tuovat esiin misinformaation mahdollisia haittoja julkisen sektorin viestinn\u00e4n eri osa-alueille, etenkin luottamukselle ja demokratialle. Tuleva tutkimus voisi hy\u00f6dynt\u00e4\u00e4 t\u00e4ss\u00e4 tutkimuksessa rakennettua typologiaa ja tarkastella sit\u00e4, miten v\u00e4\u00e4r\u00e4 tieto ilmenee muissa julkisen sektorin konteksteissa. Lis\u00e4ksi jatkotutkimuksella voitaisiin selvitt\u00e4\u00e4 tarkemmin, miten misinformaatio vaikuttaa julkisen sektorin viestinn\u00e4n erityispiirteisiin ja tunnistaa keskeiset tekij\u00e4t, jotka rakentavat resilienssi\u00e4 misinformaatiota vastaan.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Misinformation is a crucial challenge to efficient public sector communication as it undermines people's trust in institutions and organizations, jeopardizing society's overall functioning (Lee, Moore, & Hancock, 2023). Misinformation refers to instances where false information is shared without the intent to harm (Wardle, 2018, 3). Although there are previously conducted studies on the matter, additional research is needed in the context of the public sector to equip government officials to combat misinformation they are facing. The objective of this study is to establish what kind of phenomenon misinformation is within the context of public sector communication, with a specific focus on the communication between society and citizens. This qualitative case study employs the citizens' statements regarding the proposed legislation on Digital Identity in Finland (1) to investigate the occurrence of potential misinformation within these statements and (2) to identify the specific topics that citizens associated with their statements concerning digital identity legislation to understand the context of potential misinformation. The study adopts an interpretivist approach and employs a hybrid thematic analysis, combining deductive and inductive reasoning. \n\nThe research data consists of 491 citizen statements gathered in the spring of 2022. A distinctive typology, that divides the misinformation based on its type and origin, was created to allow a deeper understanding of the phenomenon within the context of public sector communication. The findings indicate a significant presence of misinformation within citizens' statements, with 67% (n=491) of the statements containing misinformation. Among the various types of misinformation identified, premature conclusions and truth judgments were the most prevalent, both falling under the category of uncertain factual basis. Furthermore, the findings reveal that citizens predominantly associated negative and critical topics with their statements. The study identified the following themes: at the micro level (1) Resistance to Change and (2) Control & Lack of Freedom, at the meso level (3) Data & Technology Risks and (4) Public organizations and at the macro level (5) Democracy at Stake, (6) COVID-19 and (7) Public Finance. The co-occurrence analysis of misinformation and the themes demonstrates that the themes of COVID-19 and Public Organizations were most associated with misinformation. \n\nThe results of the study support the notion that misinformation poses a substantial challenge for the public sector, highlighting the significance of public sector organizations in delivering accurate information transparently to citizens. Simultaneously, the findings underscore the potential harm that misinformation can cause to various features of public sector communication, particularly democracy and trust. Future research could investigate how misinformation manifests in other public sector contexts and cases, building on the typology of misinformation created in this study. Moreover, further research could aim to examine in greater detail how misinformation impacts the specific characteristics of public sector communication and identify the key factors that contribute to misinformation resilience.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2023-05-29T05:44:38Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2023-05-29T05:44:38Z (GMT). No. of bitstreams: 0\n Previous issue date: 2023", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "106", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": null, "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "digital identity", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "information disorder", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "misinformation", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Countering misinformation in the public sector", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202305293305", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Viestinn\u00e4n johtaminen", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Corporate Communication", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.copyright", "value": "\u00a9 The Author(s)", "language": null, "element": "rights", "qualifier": "copyright", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "2043", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "viestint\u00e4", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "julkinen hallinto", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "julkinen sektori", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "communication", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "public administration", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "public sector", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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