Online tool characteristics in value co-creation

During the year 2020, the way to work changed dramatically as the COVID-19 pandemic shook the world. Because drastic measures were needed to prevent the virus from spreading, more personnel were recommended to work from home offices. On the other hand, this remote work development meant more personn...

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Main Author: Möttönen, Juha
Other Authors: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2023
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/85994
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author Möttönen, Juha
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Möttönen, Juha Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Möttönen, Juha Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
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description During the year 2020, the way to work changed dramatically as the COVID-19 pandemic shook the world. Because drastic measures were needed to prevent the virus from spreading, more personnel were recommended to work from home offices. On the other hand, this remote work development meant more personnel working with ICT-enabled collaborative tools across the single case study organisation. This thesis approaches the research problem introduced with a systematic literature review, a theme-based interview data collection and a thematic analysis. Within the systematic literature review, the aim is to find out what is already known about the research problem through systematic methods of finding and analysing data. Empirical studies, in turn, are reflected in systematic literature review findings, and the data is collected through theme-based interviews. Finally, from these two approaches, the details of the findings are done and shown. According to the results, characteristics can be found that promote value co-creation. These characteristics allow a dyad exchange of services. Implications, however, are based on a single case context. Within the study context, it was identified that the tools should have characteristics that promote real-time information sharing, structure, and methods to promote trust between the stakeholders within value co-creation.
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spellingShingle Möttönen, Juha Online tool characteristics in value co-creation value co-creation characteristics Tietojärjestelmätiede Information Systems Science 601 työvälineet arvonluonti tools value creation
title Online tool characteristics in value co-creation
title_full Online tool characteristics in value co-creation
title_fullStr Online tool characteristics in value co-creation Online tool characteristics in value co-creation
title_full_unstemmed Online tool characteristics in value co-creation Online tool characteristics in value co-creation
title_short Online tool characteristics in value co-creation
title_sort online tool characteristics in value co creation
title_txtP Online tool characteristics in value co-creation
topic value co-creation characteristics Tietojärjestelmätiede Information Systems Science 601 työvälineet arvonluonti tools value creation
topic_facet 601 Information Systems Science Tietojärjestelmätiede arvonluonti characteristics co-creation tools työvälineet value value creation
url https://jyx.jyu.fi/handle/123456789/85994 http://www.urn.fi/URN:NBN:fi:jyu-202303142148
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