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[{"key": "dc.contributor.advisor", "value": "Honkanen, Risto T", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "M\u00e4\u00e4tt\u00e4, Hanna", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2023-02-23T07:09:24Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2023-02-23T07:09:24Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2023", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/85593", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Kuntien teht\u00e4vi\u00e4 s\u00e4\u00e4telev\u00e4t erilaiset lait ja asetukset. Asianhallinnalla\non t\u00e4rke\u00e4 rooli kuntien toiminnoissa ja p\u00e4\u00e4t\u00f6ksenteossa. Keuruun kaupungin asianhallintaprosessi on jo pitk\u00e4lle digitalisoitu, mutta edelleen on ty\u00f6vaiheita, jotka tehd\u00e4\u00e4n manuaalisesti. T\u00e4ss\u00e4 tutkimuksessa pyrittiin selvitt\u00e4m\u00e4\u00e4n, millaisilla toimenpiteill\u00e4 asianhallintaprosessia saataisiin sujuvoitettua. Asianhallintaprosessin digitalisointi vaatii tietohallinnon ty\u00f6panosta, joten olennaista oli my\u00f6s selvitt\u00e4\u00e4, miten asianhallintaprosessin digitalisointi on mahdollista toteuttaa tietohallinnon n\u00e4k\u00f6kulmasta. Tutkimuksessa pyrittiin selvitt\u00e4m\u00e4\u00e4n my\u00f6s, millaisia parannuksia digitalisointi toisi asiakaspalveluun sek\u00e4 sis\u00e4isiin ett\u00e4 ulkoisiin prosesseihin.\nTutkimuksen aineisto ker\u00e4ttiin haastatteluilla ja s\u00e4hk\u00f6isen kyselylomakkeen avulla. Kaupungin ty\u00f6ntekij\u00f6it\u00e4 haastateltiin kasvotusten ja ohjelmistoasiantuntijoita puhelinhaastatteluilla sek\u00e4 s\u00e4hk\u00f6postikyselyill\u00e4. Kyselylomake l\u00e4hetettiin kaikille asianhallintaa k\u00e4ytt\u00e4ville kaupungin ty\u00f6ntekij\u00f6ille. Ker\u00e4tty\u00e4 aineistoa tarkasteltiin niin m\u00e4\u00e4r\u00e4llisesti kuin laadullisesti. M\u00e4\u00e4r\u00e4llist\u00e4 tarkastelua tehtiin s\u00e4hk\u00f6isen kyselylomakkeen vaihtoehtoisista vastauksista, kun taas laadullisesti tarkasteltiin haastatteluja ja s\u00e4hk\u00f6isen kyselylomakkeen avoimia vastauksia.\nTutkimustulokset osoittivat, ett\u00e4 asianhallintaprosessia sujuvoittaisi aktiivinen\nja monipuolinen Suomi.fi-viestit palvelun k\u00e4ytt\u00f6 integroituna asianhallintaan. Lis\u00e4ksi s\u00e4hk\u00f6isten lomakkeiden integrointi asianhallinnan yhteyteen, p\u00f6yt\u00e4kirjojen\ns\u00e4hk\u00f6inen allekirjoitus ja s\u00e4hk\u00f6isen arkistoinnin k\u00e4ytt\u00f6\u00f6notto sujuvoittaisivat niin\nsis\u00e4isi\u00e4 kuin ulkoisia prosesseja. Asiakaspalvelu my\u00f6s paranisi. Tietohallinnolla on\nperiaatteessa valmiudet koko asianhallintaprosessin digitalisointiin, mutta haasteita tuovat jo valmiiksi tiukka ty\u00f6tahti ja integraatioista aiheutuvat kustannukset.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The tasks of municipalities are regulated by various laws and regulations.\nCase management plays an important role in municipal activities and decision- making. The case management process of the City of Keuruu is already largely digitised, but there are still manual work phases in the process. The aim of this study was to find out how the case management process of the City of Keuruu could be facilitated. The digitisation of the case management process requires the work of the IT department, so it was also essential to find out how the digitisation of the case management process could be implemented from an IT department\u2019s perspective. The study also sought to identify the improvements that digitisation would bring to customer service and internal and external processes.\nThe data for the study was collected through interviews and an electronic questionnaire. City employees were interviewed in person, while software specialists were interviewed through telephone interviews and an e-mail questionnaire. The questionnaire was sent to all city employees who use case management. The data collected were analysed both quantitatively and qualitatively. The quantitative analysis was used for the alternative responses to the e-questionnaire, while interviews and open-ended responses to the e-questionnaire were analysed qualitatively.\nThe results of the study showed that the case management process would be\nfacilitated by the active and versatile use of Suomi.fi- messaging service integrated\ninto case management. In addition, the integration of electronic forms into case management, the electronic signature of documents, and the introduction of electronic archiving would facilitate both internal and external processes. Customer service would also be improved. In principle, the IT department of the City of Keuruu has the capacity to digitise the entire case management process, but the already heavy workload and integration costs pose challenges.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2023-02-23T07:09:23Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2023-02-23T07:09:24Z (GMT). No. of bitstreams: 0\n Previous issue date: 2023", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "74", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": null, "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "asianhallintaprosessi", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "digitaaliset prosessit", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Julkisen sektorin asianhallintaprosessin digitalisointi", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202302231860", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietotekniikka", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Mathematical Information Technology", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.collaborator", "value": "public", "language": "", "element": "contractresearch", "qualifier": "collaborator", "schema": "yvv"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "yvv.contractresearch.initiative", "value": "student", "language": "", "element": "contractresearch", "qualifier": "initiative", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.copyright", "value": "\u00a9 The Author(s)", "language": null, "element": "rights", "qualifier": "copyright", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "602", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "s\u00e4hk\u00f6iset palvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "digitalisaatio", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "tietoj\u00e4rjestelm\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "integraatio", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "julkinen hallinto", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakirjat", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakaspalvelu", "language": 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