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[{"key": "dc.contributor.advisor", "value": "M\u00e4tt\u00f6, Toni", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Rautala, Rina", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2023-02-07T06:30:14Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2023-02-07T06:30:14Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2023", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/85368", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Ty\u00f6ntekij\u00f6iden motivaatio-ongelmat ja henkil\u00f6st\u00f6n vaihtuvuus ovat jaetuissa palvelukeskuksissa kohdattuja haasteita, koska tehokkuutta ja kustannuss\u00e4\u00e4st\u00f6j\u00e4 on haettu standardisoimalla prosesseja, joka osaltaan on johtanut ty\u00f6teht\u00e4vien yksinkertaistumiseen palvelukeskuksissa (Xiwen, Xu & Shiyu, 2021). T\u00e4ss\u00e4 tutkimuksessa pyrittiin selvitt\u00e4m\u00e4\u00e4n, mit\u00e4 vaikutuksia johdon ohjausj\u00e4rjestelmill\u00e4 on ty\u00f6ntekij\u00f6iden motivaatioon jaetussa talouspalvelukeskuksessa. Teoreettiseksi viitekehykseksi valikoitui Merchantin ja Van der Steden (2017) luokittelu johdon ohjausj\u00e4rjestelmist\u00e4, koska yksi heid\u00e4n tunnistamistaan johtamisongelmasta, joihin johdon ohjausj\u00e4rjestelmill\u00e4 pyrit\u00e4\u00e4n vaikuttamaan, on ty\u00f6ntekij\u00f6iden motivaatio-ongelmat.\nTutkimus toteutettiin laadullisena case-tutkimuksena, jonka empiirinen aineisto ker\u00e4ttiin haastattelemalla puolistrukturoiduilla teemahaastatteluilla case-yrityksen jaetun talouspalvelukeskuksen johtajaa sek\u00e4 nelj\u00e4\u00e4 talouspalvelukeskuksen ty\u00f6ntekij\u00e4\u00e4. Aineisto litteroitiin, ja siit\u00e4 etsittiin yht\u00e4l\u00e4isyyksi\u00e4, eroavaisuuksia ja merkitt\u00e4vyyksi\u00e4 tutkimuskysymyksen kannalta teemoittelun avulla.\nAineistosta ilmeni, ett\u00e4 toiminnanohjausmekanismeilla oli negatiivinen vaikutus motivaatioon, johtuen suurimmaksi osaksi siit\u00e4, ett\u00e4 toimintaohjeet ja s\u00e4\u00e4nn\u00f6t olivat pilkkoneet teht\u00e4vi\u00e4 ja rajanneet vastuualueita. Henkil\u00f6st\u00f6n ohjausj\u00e4rjestelm\u00e4ll\u00e4 oli positiivinen vaikutus motivaatioon, joka ilmeni, kun kyvykkyyden ja itsen\u00e4isyyden tunteita luotiin ty\u00f6ntekij\u00f6ille hyv\u00e4ll\u00e4 ty\u00f6n suunnittelulla, resurssoinnilla ja palautteenannolla. Kulttuurin ohjausj\u00e4rjestelm\u00e4st\u00e4 on vaikeampi vet\u00e4\u00e4 yhteen kokonaisvaikutusta, koska esimerkiksi arvoilla ja toimistojen ulkoasuilla ei ollut vaikutusta motivaatioon, palaverit ja ep\u00e4viralliset tapahtumat vaikuttivat motivaatioon positiivisesti, ja negatiivisesti motivaatioon vaikutti et\u00e4ty\u00f6skentelyn rajoittaminen. Tulosohjaus tutkitussa jaetussa palvelukeskuksessa oli heikoin johdon ohjausj\u00e4rjestelm\u00e4n osa-alue, ja sen vaikutus motivaatioon oli l\u00e4hes olematon.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2023-02-07T06:30:14Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2023-02-07T06:30:14Z (GMT). No. of bitstreams: 0\n Previous issue date: 2023", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "46", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": null, "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.title", "value": "Johdon ohjausj\u00e4rjestelmien vaikutus ty\u00f6ntekij\u00f6iden motivaatioon jaetussa talouspalvelukeskuksessa", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202302071648", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Laskentatoimi", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Accounting", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.copyright", "value": "\u00a9 The Author(s)", "language": null, "element": "rights", "qualifier": "copyright", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "restrictedAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "20421", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ohjausj\u00e4rjestelm\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "motivaatio", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ty\u00f6motivaatio", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "palvelukeskukset", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "The author has not given permission to make the work publicly available electronically. Therefore the material can be read only at the archival workstation at Jyv\u00e4skyl\u00e4 University Library (https://kirjasto.jyu.fi/collections/archival-workstation).", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "Tekij\u00e4 ei ole antanut lupaa avoimeen julkaisuun, joten aineisto on luettavissa vain Jyv\u00e4skyl\u00e4n yliopiston kirjaston arkistoty\u00f6semalta. Ks. https://kirjasto.jyu.fi/kokoelmat/arkistotyoasema..", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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