Well-being in a multinational service ecosystem in education at covid-19 crisis

Tämä tapaustutkimus pyrki ymmärtämään, kuinka hyvinvointi rakentui sellaisessa monikansallisessa palveluekosysteemissä, joka pyrki kehittämään palvelua paikalliseen koulutusekosysteemiin covid-19-kriisin aikana. Palveluekosysteemin hyvinvoinnista ei näyttäisi olevan tutkimusta muilla aloilla kuin...

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Main Author: Kiilavuori, Tuulia
Other Authors: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2022
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/85224
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author Kiilavuori, Tuulia
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_facet Kiilavuori, Tuulia Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä Kiilavuori, Tuulia Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_sort Kiilavuori, Tuulia
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description Tämä tapaustutkimus pyrki ymmärtämään, kuinka hyvinvointi rakentui sellaisessa monikansallisessa palveluekosysteemissä, joka pyrki kehittämään palvelua paikalliseen koulutusekosysteemiin covid-19-kriisin aikana. Palveluekosysteemin hyvinvoinnista ei näyttäisi olevan tutkimusta muilla aloilla kuin terveydenhuollossa. Tämä tutkimus vastaa tarpeeseen tutkia hyvinvointia muillakin tietovaltaisilla aloilla. Se tarkastelee tapausta, joka sijoittuu koulutuksen alan monikansalliseen palveluekosysteemiin ja kriisiaikaan. Tämä tutkimus pyrki lisäksi antamaan koulutusorganisaatioille näkökulmia lähestymistapoihin tehdä yhteistyötä monikasallisissa palveluekosysteemeissä epävarmuuden aikoina. Aihe on ajankohtainen, koska suomalaisia koulutusorganisaatioita on vaadittu liittymään monikansallisiin palveluekosysteemeihin ja antamaan osaamistaan muille maille globaalin oppimiskriisin ratkaisemiseksi. Covid-19-kriisi on lisäksi paljastanut tarpeen luoda uusia strategioita monikansallisten ekosysteemien selviytymiseen kriisiaikoina. Tutkimuksessa tarkasteltava monikansallinen palveluekosysteemi muodostui monikansallisen rakenteellisen hankkeen ympärille. Hankkeeseen kuului pohjoisia ja eteläisiä korkeakouluja ja eteläinen hallinnollinen toimija. Tämä palveluekosysteemi pyrki selviytymään covid-19-kriisissä, joka keskeytti toimijoille yhteisen ja heidän yhteistyötään ja resurssien (tieto ja asiantuntemus) yhdistämistään ohjaavan instituution. Aineisto kerättiin haastattelemalla 11 asiantuntijaa pohjoisista ja eteläisistä korkeakouluista. Tulosten mukaan tutkitussa tapauksessa ilmenisi aiemmin terveydenhuollon alalla havaittuja palveluekosysteemin hyvinvoinnin piirteitä. Tulokset korostavat pitkäaikaisen toiminnan, toimijoille yhteisen uuden instituution muotoutumisen ja hyödynsaajan vahvistetun aseman tärkeyttä tutkitun monikansallisen palveluekosysteemin hyvinvoinnille. Tutkimuksen mukaan johtajien tulisi sekä ymmärtää palveluekosysteemien itsestään mukautuva luonne että aktiivisesti tukea palveluekosysteemin hyvinvointia hoitamalla kumppanuuksia ja suhteita ekosysteemin eri tasoilla, tukemalla toimijoille yhteisen instituution muotoutuista, ja rohkaisemalla pohjoisia ja eteläisiä toimijoita molemminpuoliseen yhteistyöhön. This case study attempted to understand how the well-being of a multinational service ecosystem that aimed to develop a service for a local education ecosystem was con structed at the time of the Covid-19 crisis. There is a lack of studies investigating service ecosystem well-being in other fields than healthcare. This study responds to the need to explore well-being in other knowledge intensive fields by exploring a case in the context of education, in a multinational service ecosystem and at a time of a crisis. This study also aimed to provide education organisations with insights into their approaches to collaboration in multinational service ecosystems at a time of uncertainty. This theme is topical because of the recent demands for Finnish education organisations to join multinational service ecosystems and share their expertise with other countries to jointly solve the global learning crisis. The Covid-19 crisis has also revealed a need to de vise new strategies for coping with crises in multinational ecosystems. The multinational service ecosystem explored in this case study forms around a multinational structural project, which involves Northern and Southern higher educa tion organisations and a Southern governmental actor. The service ecosystem attempted to cope with the Covid-19 crisis, which disrupted a shared institution that guided the collaboration and resource (knowledge and expertise) integration among the actors. The data is obtained by interviewing 11 experts from the Northern and Southern higher edu cation organisations. The results suggest that the case under investigation shows characteristics of ser vice ecosystem well-being previously identified in health care. They underly the im portance of a long-term orientation, the emergence of a new shared institution and the beneficiary actor’s enforced position for the well-being of the multinational service eco system investigated. This case study implies that managers should both understand the self-adjusting nature of service ecosystems and actively facilitate well-being by nurtur ing partnerships and relationships at different levels of the ecosystem, supporting the development of a shared institution and encouraging two-way collaboration among Northern and Southern actors.
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spellingShingle Kiilavuori, Tuulia Well-being in a multinational service ecosystem in education at covid-19 crisis service ecosystem well-being multinational service ecosystem Covid-19 crisis structural project in education Markkinointi Marketing 20423 hyvinvointi COVID-19 tapaustutkimus ekosysteemipalvelut pandemiat yhteistyö well-being case study ecosystem services pandemics cooperation (general)
title Well-being in a multinational service ecosystem in education at covid-19 crisis
title_full Well-being in a multinational service ecosystem in education at covid-19 crisis
title_fullStr Well-being in a multinational service ecosystem in education at covid-19 crisis Well-being in a multinational service ecosystem in education at covid-19 crisis
title_full_unstemmed Well-being in a multinational service ecosystem in education at covid-19 crisis Well-being in a multinational service ecosystem in education at covid-19 crisis
title_short Well-being in a multinational service ecosystem in education at covid-19 crisis
title_sort well being in a multinational service ecosystem in education at covid 19 crisis
title_txtP Well-being in a multinational service ecosystem in education at covid-19 crisis
topic service ecosystem well-being multinational service ecosystem Covid-19 crisis structural project in education Markkinointi Marketing 20423 hyvinvointi COVID-19 tapaustutkimus ekosysteemipalvelut pandemiat yhteistyö well-being case study ecosystem services pandemics cooperation (general)
topic_facet 20423 COVID-19 Covid-19 crisis Marketing Markkinointi case study cooperation (general) ecosystem services ekosysteemipalvelut hyvinvointi multinational service ecosystem pandemiat pandemics service ecosystem well-being structural project in education tapaustutkimus well-being yhteistyö
url https://jyx.jyu.fi/handle/123456789/85224 http://www.urn.fi/URN:NBN:fi:jyu-202301271513
work_keys_str_mv AT kiilavuorituulia wellbeinginamultinationalserviceecosystemineducationatcovid19crisis