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[{"key": "dc.contributor.advisor", "value": "Tiitinen, Laura", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Radmer, Jasmin", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2023-01-18T10:03:20Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2023-01-18T10:03:20Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2022", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/85071", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n kirjallisuuskatsauksen tarkoituksena on tutkia tunne\u00e4lyn eri ulottuvuuksia sosiaality\u00f6n asiakasty\u00f6n tutkimuksissa. Tutkimuskysymyst\u00e4 tarkastellaan Golemanin, Boyatziksen ja McKeen (2002) tunne\u00e4lymallin kautta. Tavoitteena on selvitt\u00e4\u00e4, mitk\u00e4 ovat sosiaality\u00f6ntekij\u00e4n t\u00e4rkeimm\u00e4t tunne\u00e4lytaidot asiakasty\u00f6ss\u00e4 ja miten niit\u00e4 k\u00e4sitteellistet\u00e4\u00e4n sosiaality\u00f6n asiakasty\u00f6n tutkimuksissa. Tutkielman tarkoituksena on tuoda esille tunne\u00e4lyn merkityst\u00e4 laadukkaalle ja vastuulliselle asiakasty\u00f6lle.\n\nTutkielma on toteutettu integroivana kirjallisuuskatsauksena, jonka aineisto koostuu kahdestatoista (12) sosiaality\u00f6n asiakasty\u00f6t\u00e4 k\u00e4sittelev\u00e4st\u00e4 artikkelista, raportista ja tieteellisest\u00e4 kirjasta. Tutkielman teoreettis-k\u00e4sitteellinen viitekehys muodostuu tunteista, tunteiden s\u00e4\u00e4telyst\u00e4 ja vuorovaikutuksesta sosiaality\u00f6n asiakasty\u00f6ss\u00e4. Kirjallisuuskatsauksessa aineisto analysoidaan teoriaohjaavaa sis\u00e4ll\u00f6nanalyysi\u00e4 k\u00e4ytt\u00e4en. L\u00f6ydetyt tunne\u00e4lytaidot ryhmitell\u00e4\u00e4n tunne\u00e4lymallin mukaisiin kategorioihin. Yhteenvedossa esitell\u00e4\u00e4n, miten tunne\u00e4lyn ulottuvuuksia k\u00e4sitteellistettiin sosiaality\u00f6n asiakasty\u00f6n tutkimuksissa. \n\nTutkielman perusteella sosiaality\u00f6n asiakasty\u00f6ss\u00e4 tarvitaan tunne\u00e4lytaitoja jokaiselta tunne\u00e4lymallin ulottuvuudelta ja monet tunne\u00e4lytaidoista linkittyv\u00e4t toisiinsa. T\u00e4rkeimm\u00e4t tunne\u00e4lytaidot ovat aineiston mukaan emotionaalinen itsetietoisuus, itsekontrolli, luotettavuus, empaattisuus, kyky kehitt\u00e4\u00e4 muita ja kannustavuus. N\u00e4it\u00e4 k\u00e4sitteellistet\u00e4\u00e4n aineistossa muun muassa l\u00e4sn\u00e4olona, aitona v\u00e4litt\u00e4misen\u00e4, rauhallisuutena, arvostamisena, sensitiivisyyten\u00e4, voimaannuttamisena ja osallistamisena. Tulosten perusteella tunne\u00e4lyn voidaan n\u00e4hd\u00e4 olevan onnistuneen asiakasty\u00f6n edellytys. Sosiaality\u00f6ntekij\u00f6iden tunne\u00e4lytaitoja on t\u00e4rke\u00e4\u00e4 kehitt\u00e4\u00e4, jotta he pystyv\u00e4t k\u00e4sittelem\u00e4\u00e4n ty\u00f6ns\u00e4 aiheuttamia haastavia tunteita ja s\u00e4\u00e4telem\u00e4\u00e4n t\u00e4m\u00e4n my\u00f6t\u00e4 my\u00f6s asiakkaan tunteita. T\u00e4m\u00e4 mahdollistaa asiakkaan arvostavan kohtaamisen, jolle sosiaality\u00f6 perustuu. Tutkielmani perusteella voidaan todeta, ett\u00e4 tunne\u00e4ly\u00e4 on tutkittu v\u00e4h\u00e4isesti sosiaality\u00f6n asiakasty\u00f6ss\u00e4, joten lis\u00e4tutkimukselle on tulevaisuudessa tarvetta.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Miia Hakanen (mihakane@jyu.fi) on 2023-01-18T10:03:20Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2023-01-18T10:03:20Z (GMT). No. of bitstreams: 0\n Previous issue date: 2022", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "34", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.title", "value": "Tunne\u00e4lyn ulottuvuudet sosiaality\u00f6n asiakasty\u00f6ss\u00e4", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202301181373", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatinty\u00f6", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Humanistis-yhteiskuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Humanities and Social Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Yhteiskuntatieteiden ja filosofian laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Social Sciences and Philosophy", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Sosiaality\u00f6", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Social Work", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "210", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "tunne\u00e4ly", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaality\u00f6", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "tunteet", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakasty\u00f6", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "vuorovaikutus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaality\u00f6ntekij\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakkaat", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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