Organisational love external stakeholder perspective on organisation showing affection in B2B relationship

The aim of this study is to investigate love in organisation-stakeholder relationships (OSR). While brand love research typically examines stakeholders’ love for brands and organisations, this study examines organisations’ love for stakeholders - an outside-in perspective which is under-explored in...

Full description

Bibliographic Details
Main Author: Mattinen, Jenni
Other Authors: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2022
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/83332
_version_ 1826225728133267456
author Mattinen, Jenni
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_facet Mattinen, Jenni Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä Mattinen, Jenni Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_sort Mattinen, Jenni
datasource_str_mv jyx
description The aim of this study is to investigate love in organisation-stakeholder relationships (OSR). While brand love research typically examines stakeholders’ love for brands and organisations, this study examines organisations’ love for stakeholders - an outside-in perspective which is under-explored in public relations and marketing research. Building on Badham’s (2020) organisation-stakeholder love framework (OSL), the aim is to explore whether stakeholders perceive an organisation’s love for them, particularly the elements of passion, intimacy, and commitment. This study consists of quantitative and qualitative research methods. The case organisation is Valo Solutions, a Finnish software company that sells B2B software solutions through a global partner network. First, responses to an online questionnaire of 63 stakeholders were analysed to discover whether love was perceived in stakeholder-organisation relationships. Second, but more important-ly, 12 semi-structured interviews were conducted to more deeply investigate how OSL was applied by the case organisation. Using mainly thematic analysis, interviews were analysed to explore how love was applied by the organisation. The study offers rare empirical insight into affection in organisation-stakeholder relationships, espe-cially an organisation’s affection (i.e. love) for stakeholders. This thesis acknowledges its limita-tions and offers suggestions for future research pathways that may be explored to shed further light on this novel concept.
first_indexed 2022-09-28T20:04:29Z
format Pro gradu
free_online_boolean 1
fullrecord [{"key": "dc.contributor.advisor", "value": "Badham, Mark", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Mattinen, Jenni", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2022-09-28T05:36:27Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2022-09-28T05:36:27Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2022", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/83332", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The aim of this study is to investigate love in organisation-stakeholder relationships (OSR). While brand love research typically examines stakeholders\u2019 love for brands and organisations, this study examines organisations\u2019 love for stakeholders - an outside-in perspective which is under-explored in public relations and marketing research. Building on Badham\u2019s (2020) organisation-stakeholder love framework (OSL), the aim is to explore whether stakeholders perceive an organisation\u2019s love for them, particularly the elements of passion, intimacy, and commitment.\n\nThis study consists of quantitative and qualitative research methods. The case organisation is Valo Solutions, a Finnish software company that sells B2B software solutions through a global partner network. First, responses to an online questionnaire of 63 stakeholders were analysed to discover whether love was perceived in stakeholder-organisation relationships. Second, but more important-ly, 12 semi-structured interviews were conducted to more deeply investigate how OSL was applied by the case organisation. Using mainly thematic analysis, interviews were analysed to explore how love was applied by the organisation.\n\nThe study offers rare empirical insight into affection in organisation-stakeholder relationships, espe-cially an organisation\u2019s affection (i.e. love) for stakeholders. This thesis acknowledges its limita-tions and offers suggestions for future research pathways that may be explored to shed further light on this novel concept.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2022-09-28T05:36:27Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2022-09-28T05:36:27Z (GMT). No. of bitstreams: 0\n Previous issue date: 2022", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "68", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "brand love", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "organisation stakeholder love (OSL)", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "organisation-stakeholder relationships (OSRs)", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "relationship management", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Organisational love : external stakeholder perspective on organisation showing affection in B2B relationship", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202209284687", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Viestinn\u00e4n johtaminen", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Corporate Communication", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.collaborator", "value": "business", "language": "", "element": "contractresearch", "qualifier": "collaborator", "schema": "yvv"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "yvv.contractresearch.initiative", "value": "student", "language": "", "element": "contractresearch", "qualifier": "initiative", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "2043", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "kiintymys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "br\u00e4ndit", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "rakkaus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "organisaatiot", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "yhteis\u00f6viestint\u00e4", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sidosryhm\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "affection (attachment)", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "brands", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "love", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "organisations (systems)", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "organisational communication and public relations", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "stakeholder groups", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
id jyx.123456789_83332
language eng
last_indexed 2025-02-18T10:55:35Z
main_date 2022-01-01T00:00:00Z
main_date_str 2022
online_boolean 1
online_urls_str_mv {"url":"https:\/\/jyx.jyu.fi\/bitstreams\/c0641b1c-4e36-42fc-9de4-515eeb0029b9\/download","text":"URN:NBN:fi:jyu-202209284687.pdf","source":"jyx","mediaType":"application\/pdf"}
publishDate 2022
record_format qdc
source_str_mv jyx
spellingShingle Mattinen, Jenni Organisational love : external stakeholder perspective on organisation showing affection in B2B relationship brand love organisation stakeholder love (OSL) organisation-stakeholder relationships (OSRs) relationship management Viestinnän johtaminen Corporate Communication 2043 kiintymys brändit rakkaus organisaatiot yhteisöviestintä sidosryhmät affection (attachment) brands love organisations (systems) organisational communication and public relations stakeholder groups
title Organisational love : external stakeholder perspective on organisation showing affection in B2B relationship
title_full Organisational love : external stakeholder perspective on organisation showing affection in B2B relationship
title_fullStr Organisational love : external stakeholder perspective on organisation showing affection in B2B relationship Organisational love : external stakeholder perspective on organisation showing affection in B2B relationship
title_full_unstemmed Organisational love : external stakeholder perspective on organisation showing affection in B2B relationship Organisational love : external stakeholder perspective on organisation showing affection in B2B relationship
title_short Organisational love
title_sort organisational love external stakeholder perspective on organisation showing affection in b2b relationship
title_sub external stakeholder perspective on organisation showing affection in B2B relationship
title_txtP Organisational love : external stakeholder perspective on organisation showing affection in B2B relationship
topic brand love organisation stakeholder love (OSL) organisation-stakeholder relationships (OSRs) relationship management Viestinnän johtaminen Corporate Communication 2043 kiintymys brändit rakkaus organisaatiot yhteisöviestintä sidosryhmät affection (attachment) brands love organisations (systems) organisational communication and public relations stakeholder groups
topic_facet 2043 Corporate Communication Viestinnän johtaminen affection (attachment) brand love brands brändit kiintymys love organisaatiot organisation stakeholder love (OSL) organisation-stakeholder relationships (OSRs) organisational communication and public relations organisations (systems) rakkaus relationship management sidosryhmät stakeholder groups yhteisöviestintä
url https://jyx.jyu.fi/handle/123456789/83332 http://www.urn.fi/URN:NBN:fi:jyu-202209284687
work_keys_str_mv AT mattinenjenni organisationalloveexternalstakeholderperspectiveonorganisationshowingaffectioninb2