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[{"key": "dc.contributor.advisor", "value": "Suoranta, Mari", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Kaleton, Tuomas", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2022-07-29T05:23:32Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2022-07-29T05:23:32Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2022", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/82413", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Digitaalisten Palvelujen asema liiketoiminnan mahdollistajana ja liiketoimintaprosessien\ntehokkuuden lis\u00e4\u00e4j\u00e4n\u00e4 on laajasti tutkittu ilmi\u00f6 niin kauppatieteiden kuin tietoj\u00e4rjestelm\u00e4tieteidenkin\ntutkimuksessa. Digitaalisia palveluita on tutkittu paljon kehitt\u00e4misen ja\nniiden suomien mahdollisuuksien n\u00e4k\u00f6kulmasta, mutta niiden yll\u00e4pit\u00e4minen ja k\u00e4yt\u00f6nhallinta\nj\u00e4\u00e4 usein v\u00e4hemm\u00e4ll\u00e4 huomiolle.\nT\u00e4m\u00e4n tutkimuksen tavoite on tutkia yksityisen terveydenhuollon yrityksen sis\u00e4ist\u00e4 IT\nhallintoa. Tutkimuksessa luodaan ymm\u00e4rryst\u00e4 tietohallinnon rooliin organisaatiossa ja\nkuinka tunnettuja tietohallintomalleja hy\u00f6dynnet\u00e4\u00e4n. Tutkimuksessa paneudutaan tietohallinnon\nty\u00f6ntekij\u00f6iden kokemiin haasteisiin ty\u00f6ns\u00e4 suorittamisessa. Tutkimuksen toteutustapa\noli kvalitatiivinen eli laadullinen tutkimus. Aineistonkeruu suoritettiin teemahaastattelemalla\nkahdeksan Organisaatio X:n henkil\u00f6\u00e4. Heid\u00e4t valittiin ty\u00f6teht\u00e4v\u00e4ns\u00e4 ja\nkokemuksiensa perusteella, jotta saataisiin laaja kuva erilaisten tietohallinnon osa-alueiden\ntoteutumisesta ja haasteista. Aineiston analysointi tehtiin sis\u00e4ll\u00f6nanalyysill\u00e4.\nTutkimustuloksissa l\u00f6ydettiin kaksi p\u00e4\u00e4teemaa: Tietohallinnon nykytila ja tietohallinnon\nkokemat haasteet.\nTutkimustulokset osoittivat, ett\u00e4 kasvu niin henkil\u00f6st\u00f6m\u00e4\u00e4r\u00e4llisesti kuin teknologioiden\nm\u00e4\u00e4r\u00e4ss\u00e4 laskee ty\u00f6n j\u00e4sennelt\u00e4vyytt\u00e4. Hyvin suunnitellut ty\u00f6prosessit, joita yritys voi\nhy\u00f6dynt\u00e4\u00e4 toistuvan laadukkaan palvelun luomiseksi, eiv\u00e4t ilmesty tyhj\u00e4st\u00e4. Arvokkaan\nsis\u00e4isen tiedon jakamiseen on kanavoitava resursseja. Organisaatiot hy\u00f6dynt\u00e4v\u00e4t paljolti\nyleisesti tunnettuja tietohallinnon malleja, kuten ITIL:i\u00e4 ja DevOpsia, johtuen n\u00e4iden mallien\nlaajasta opetustarjonnasta koulutuskent\u00e4ss\u00e4 ja alan koulutusmateriaaleissa. Tietohallinnossa\nvoidaan kokea haasteita ty\u00f6n siirt\u00e4misess\u00e4 eteenp\u00e4in organisaation sis\u00e4ll\u00e4, jos\ntoimintamallit eiv\u00e4t ole selkeit\u00e4. T\u00e4m\u00e4 voi hidastaa ty\u00f6n tekemist\u00e4 ja aiheuttaa negatiivisia\nkokemuksia henkil\u00f6st\u00f6ss\u00e4.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Role of IT Services has been recognized as enabler of business and enhancer of business\nprocesses. It has been widely studied from perspectives of Business studies and Information\nSystems Sciences. A lot of research is from the perspective of developing new services\nand applications for conducting business but maintaining them and operating them\nis more overlooked field of research.\nThe purpose of this research is to study a privatized healthcare organizations internal IT\nOperations. This research generates understanding on IT Operations role within and organization\nand how common IT Operational models are utilized. This research delves into\nthe experiences of staff of IT Operations, the challenges they experience in their everyday\nlife and how IT Operations are conducted. The research method for this research project\nwas qualitative content analysis. Data collection was done by conducting semi-structured\ntheme interviews to eight employees of Organization X. They were selected based on their\nrole within IT Operations of Organization X, and for their experiences. Findings of the\nstudy were of two main themes.\nResults indicated that growth, both in number of staff and in number of technologies being\nutilized by Organization X had decreased structure of work. Robust processes that\nenable continuous and high-class service delivery don\u2019t emerge from nothing. Allowing\nfor quiet knowledge within organisation to spread is a key focus point for increasing quality\nof digital services. Organizations seem to utilize common IT Operational Models such\nas ITIL and DevOps, as these practices are commonly taught in academia and in the industry\u2019s\nseminars and other materials. Personnel of IT Operations may experience challenges\nin delegating work to other divisions and teams within organization, if processes\nfor this are not adamant. This may decrease efficacy of IT Operations and cause negative\nexperiences to staff.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2022-07-29T05:23:32Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2022-07-29T05:23:32Z (GMT). No. of bitstreams: 0\n Previous issue date: 2022", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "57", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "IT operations", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "digital service operation", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ITIL", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "DevOps", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "digital services", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "service management", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "IT operational models in private health care", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202207293971", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Yritt\u00e4jyys", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Entrepreneurship", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.collaborator", "value": "business", "language": "", "element": "contractresearch", "qualifier": "collaborator", "schema": "yvv"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "yvv.contractresearch.initiative", "value": "business", "language": "", "element": "contractresearch", "qualifier": "initiative", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "restrictedAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "20422", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "digitalisaatio", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "organisaatiot", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "yritykset", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "terveydenhuolto", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "digitalisation", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "organisations (systems)", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "enterprises", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "public health service", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "The author has not given permission to make the work publicly available electronically. Therefore the material can be read only at the archival workstation at Jyv\u00e4skyl\u00e4 University Library (https://kirjasto.jyu.fi/collections/archival-workstation).", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "Tekij\u00e4 ei ole antanut lupaa avoimeen julkaisuun, joten aineisto on luettavissa vain Jyv\u00e4skyl\u00e4n yliopiston kirjaston arkistoty\u00f6semalta. Ks. https://kirjasto.jyu.fi/kokoelmat/arkistotyoasema..", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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