Ketteryyden omaksumisen arviointi julkishallinnollisessa organisaatiossa

Moni organisaatio käyttää ohjelmistokehityksessä ketteriä menetelmiä tuottaakseen asiakkaalleen asiakasarvoa mahdollisimman usein. Ketterien menetelmien taustalla toimii ketterät arvot ja periaatteet, jotka ohjaavat erilaisia ketterien menetelmien viitekehyksiä, mutta viitekehysten käyttöönotossa on...

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Main Author: Kallonen, Lotta
Other Authors: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:fin
Published: 2022
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/82069
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author Kallonen, Lotta
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Kallonen, Lotta Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Kallonen, Lotta Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_sort Kallonen, Lotta
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description Moni organisaatio käyttää ohjelmistokehityksessä ketteriä menetelmiä tuottaakseen asiakkaalleen asiakasarvoa mahdollisimman usein. Ketterien menetelmien taustalla toimii ketterät arvot ja periaatteet, jotka ohjaavat erilaisia ketterien menetelmien viitekehyksiä, mutta viitekehysten käyttöönotossa on omat haasteensa ja organisaatio päätyykin omaksumaan viitekehyksen eikä ketteryyden ideologiaa. Tässä pro gradu -tutkielmassa arvioidaan kuinka hyvin julkishallinnollinen organisaatio, Kela, on onnistunut omaksumaan ketteryyden arvot ja periaatteet. Tutkielman tavoitteena oli tunnistaa myös osa-alueet, jotka vaativat kehittämistä ja myös kolmantena tutkittavana asiana oli tunnistaa, sopiiko kypsyystasomalli julkishallinnolliseen organisaation ketteryyden kypsyystason arvioimiseen. Tutkimuksessa hyödynnettiin laadullista tutkimusmenetelmää, jossa tutkimusstrategiana käytettiin tapaustutkimusta. Empiirinen aineisto kerättiin teemahaastatteluilla. Tutkimusaineisto koostuu 8 haastattelusta ja haastateltaviksi valittiin henkilöitä, joiden katsottiin ymmärtävän, minkälaisia onnistumisia ja haasteita Kelalla on ketteryyden suhteen. Tutkimuksen tulokset osoittavat, että Kela on onnistunut omaksumaan joitakin ketteriä arvoja ja periaatteita. Kypsyystasomallin mukaisesti Kela on tasolla 1 tai 2 asteikon ollessa 1-5. Organisaation osa-alueista eniten kehittämistä vaativat asiakkaan tunnistaminen, asiakkaan ymmärtäminen sekä asiakasarvon luominen mahdollisimman usein. Myös yksilöiden ja tiimien valmentaminen kohti ketteryyttä tunnistettiin tärkeänä kehittämiskohteena. Tutkielman puitteissa tunnistettiin myös ketteryyden omaksumista estäviä kulttuurillisia tekijöitä, joita ovat Kelassa johtaminen, asenteet toisia työntekijöitä kohtaan sekä työympäristössä vallitsevat arvot. Tutkielman perusteella tunnistettiin myös kypsyystasomallin sopivuus ketteryyden kypsyystason arviointiin, vaikka mallissa tunnistettiin muutamia epäkohtia. Many organizations use agile methods in software development to create customer value for their customers as often as possible. Agile methods are based on agile values and principles that guide the different frameworks of agile methods, but the implementation of frameworks has its own challenges, and the organization ends up adopting the ideology of the framework rather than agility. This master's thesis assesses how well a public administration organization, Kela, has succeeded in embracing the values and principles of agility. The aim of the study was also to identify the areas that need to be developed, and the third issue to be examined was to determine whether the maturity level model is suitable for assessing the maturity level of a public organization. The study follows qualitative research method and case study was utilized as its primary research method. Empirical material was collected through thematic interviews. The research material consists of 8 interviews. People who were selected to be interviewed were considered to understand the successes and challenges that Kela has in terms of agile. The results of the study show that Kela has succeeded in adopting some agile values and principles. According to the maturity level model, Kela is at level 1 or 2 with a scale of 1-5. Of the areas of the organization that require the most development is identifying the customer, understanding the customer and creating customer value as often as possible require development. Coaching individuals and teams towards agility was also identified as an important area for development. The study also identified cultural factors that prevent the adoption of agility, such as leadership, attitudes towards other employees and basic underlying assumptions. Based on the study, the suitability of the maturity level model for assessing the maturity level of agility was also identified, although a few drawbacks were identified in the model.
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spellingShingle Kallonen, Lotta Ketteryyden omaksumisen arviointi julkishallinnollisessa organisaatiossa ketteryys SAFe Tietojärjestelmätiede Information Systems Science 601 ketterät menetelmät organisaatiokulttuuri
title Ketteryyden omaksumisen arviointi julkishallinnollisessa organisaatiossa
title_full Ketteryyden omaksumisen arviointi julkishallinnollisessa organisaatiossa
title_fullStr Ketteryyden omaksumisen arviointi julkishallinnollisessa organisaatiossa Ketteryyden omaksumisen arviointi julkishallinnollisessa organisaatiossa
title_full_unstemmed Ketteryyden omaksumisen arviointi julkishallinnollisessa organisaatiossa Ketteryyden omaksumisen arviointi julkishallinnollisessa organisaatiossa
title_short Ketteryyden omaksumisen arviointi julkishallinnollisessa organisaatiossa
title_sort ketteryyden omaksumisen arviointi julkishallinnollisessa organisaatiossa
title_txtP Ketteryyden omaksumisen arviointi julkishallinnollisessa organisaatiossa
topic ketteryys SAFe Tietojärjestelmätiede Information Systems Science 601 ketterät menetelmät organisaatiokulttuuri
topic_facet 601 Information Systems Science SAFe Tietojärjestelmätiede ketteryys ketterät menetelmät organisaatiokulttuuri
url https://jyx.jyu.fi/handle/123456789/82069 http://www.urn.fi/URN:NBN:fi:jyu-202206293672
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