Cross Cultural Issues in Business Communication An Analysis of Finland Based Business Professionals’ Cultural Intelligence in the Indian Environment

Businesses across the world are continuously expanding their boundaries in different countries. These businesses require talents who are skilled at cross-cultural communications. Cultural intelligence allows professionals to adapt, learn and be creative in a foreign environment. To assess the indivi...

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Main Author: Kumar, Manoj
Other Authors: Humanistis-yhteiskuntatieteellinen tiedekunta, Faculty of Humanities and Social Sciences, Kieli- ja viestintätieteiden laitos, Department of Language and Communication Studies, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2021
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/79792
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author Kumar, Manoj
author2 Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä
author_facet Kumar, Manoj Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä Kumar, Manoj Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä
author_sort Kumar, Manoj
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description Businesses across the world are continuously expanding their boundaries in different countries. These businesses require talents who are skilled at cross-cultural communications. Cultural intelligence allows professionals to adapt, learn and be creative in a foreign environment. To assess the individuals’ cultural intelligence capabilities various theories are available. One of the most popular theories to measure cultural intelligence capabilities is the CQ theory. CQ theory provides a four-factor model including Motivational CQ, Cognitive CQ, Metacognitive CQ, and Behavioral CQ. These dimensions facilitate an individual to utilize their cultural intelligence in multicultural settings. This research focuses on the understanding of cross-cultural business interactions of Finland-based professionals in the Indian business environment. Hofstede’s cultural dimensions provided insight into cultural differences between Finland and India. To make the study business professional centric and identify individuals’ cultural knowledge, the study used 20 item scale interview questions. Also, 15 participants were interviewed who are based in Finland but interact with their counterparts in India. It is evident from the study that cultural differences between Finland and India are huge but cultural intelligence can play an important role in mitigating cultural differences. Cultural intelligence can be improved through training and experience. Referring to the research, CQ theory has its limitations. It is not entirely possible to assess an individual’s cultural intelligence using a four-factor model of CQ theory. This research proposes alternative ways of measuring individuals' cultural intelligence and comparing it with CQ theory. Also, CQ theory has a scope of expansion if used on a larger scale.
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spellingShingle Kumar, Manoj Cross Cultural Issues in Business Communication : An Analysis of Finland Based Business Professionals’ Cultural Intelligence in the Indian Environment Cultural intelligence international business business culture India Finland cross-cultural interaction Intercultural Communication Master's Degree Programme in Intercultural Communication 3134 kulttuurierot kulttuurienvälinen viestintä viestintä kulttuurienvälinen vuorovaikutus yrityskulttuuri cultural differences intercultural communication communication intercultural interaction corporate culture
title Cross Cultural Issues in Business Communication : An Analysis of Finland Based Business Professionals’ Cultural Intelligence in the Indian Environment
title_full Cross Cultural Issues in Business Communication : An Analysis of Finland Based Business Professionals’ Cultural Intelligence in the Indian Environment
title_fullStr Cross Cultural Issues in Business Communication : An Analysis of Finland Based Business Professionals’ Cultural Intelligence in the Indian Environment Cross Cultural Issues in Business Communication : An Analysis of Finland Based Business Professionals’ Cultural Intelligence in the Indian Environment
title_full_unstemmed Cross Cultural Issues in Business Communication : An Analysis of Finland Based Business Professionals’ Cultural Intelligence in the Indian Environment Cross Cultural Issues in Business Communication : An Analysis of Finland Based Business Professionals’ Cultural Intelligence in the Indian Environment
title_short Cross Cultural Issues in Business Communication
title_sort cross cultural issues in business communication an analysis of finland based business professionals cultural intelligence in the indian environment
title_sub An Analysis of Finland Based Business Professionals’ Cultural Intelligence in the Indian Environment
title_txtP Cross Cultural Issues in Business Communication : An Analysis of Finland Based Business Professionals’ Cultural Intelligence in the Indian Environment
topic Cultural intelligence international business business culture India Finland cross-cultural interaction Intercultural Communication Master's Degree Programme in Intercultural Communication 3134 kulttuurierot kulttuurienvälinen viestintä viestintä kulttuurienvälinen vuorovaikutus yrityskulttuuri cultural differences intercultural communication communication intercultural interaction corporate culture
topic_facet 3134 Cultural intelligence Finland India Intercultural Communication Master's Degree Programme in Intercultural Communication business culture communication corporate culture cross-cultural interaction cultural differences intercultural communication intercultural interaction international business kulttuurienvälinen viestintä kulttuurienvälinen vuorovaikutus kulttuurierot viestintä yrityskulttuuri
url https://jyx.jyu.fi/handle/123456789/79792 http://www.urn.fi/URN:NBN:fi:jyu-202202161520
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