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[{"key": "dc.contributor.advisor", "value": "Taipale, Sakari", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "L\u00e4hdeniemi, Miika", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2022-02-08T06:49:04Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2022-02-08T06:49:04Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2022", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/79673", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "V\u00e4est\u00f6 ik\u00e4\u00e4ntyy ja digitalisaatio jatkuu vauhdilla. N\u00e4it\u00e4 megatrendej\u00e4 tarkastellaan t\u00e4ss\u00e4 tutkielmassa, jossa selvitet\u00e4\u00e4n yli 65-vuotiaiden kokemuksia digitalisoituneista pankkipalveluista. Aineistona k\u00e4ytet\u00e4\u00e4n Vanhus- ja l\u00e4himm\u00e4ispalvelun liitto Valli ry:n vuonna 2020 ker\u00e4\u00e4m\u00e4\u00e4 kyselyaineistoa, johon vastasi 2040 ik\u00e4ihmist\u00e4. Tutkimusteht\u00e4v\u00e4n\u00e4 on selvitt\u00e4\u00e4, millaisia resursseja pankkipalveluiden k\u00e4ytt\u00f6 ik\u00e4ihmisilt\u00e4 edellytt\u00e4\u00e4 sek\u00e4 millaisina asenteet, taidot ja saatavuus n\u00e4ytt\u00e4ytyv\u00e4t kyselyyn vastanneille. Vapaamuotoisia kommentteja k\u00e4yd\u00e4\u00e4n l\u00e4pi teoriaohjaavalla sis\u00e4ll\u00f6nanalyysill\u00e4, jossa k\u00e4ytet\u00e4\u00e4n Ellen Johanna Helsperin mallia digitaalisen ja sosiaalisen inkluusion yhteyksist\u00e4. \n\nResursseista keskeisimm\u00e4t ovat pankkipalveluiden hinnoittelu, ik\u00e4ihmisten erityistarpeet, l\u00e4heisten merkitys avustajina sek\u00e4 rutiineihin perustuva asiointi. Saatavuudessa korostuvat konttoriverkoston harveneminen ja aukioloaikojen supistuminen sek\u00e4 verkko- ja mobiiliasioinnin yksinkertaisuus. Valtaosalla vastaajista on mielest\u00e4\u00e4n riitt\u00e4v\u00e4t perustaidot asiointiin, mutta i\u00e4n tuomat toimintakyvyn muutokset arveluttavat. Asenteissa keskeisint\u00e4 on ik\u00e4ihmisten huomioiminen erityisryhm\u00e4n\u00e4 ja suhtautuminen oppimiseen, jota teknologiset muutokset edellytt\u00e4v\u00e4t.\n\nAnalyysin perusteella valtaosalla pankkiasiointi sujuu ongelmitta. Monella on kuitenkin kokemus siit\u00e4, ett\u00e4 t\u00e4ll\u00e4 hetkell\u00e4 ei ole ongelmia, mutta tulevaisuus saattaa aiheuttaa huolta. Lis\u00e4ksi yleinen huomio on se, ett\u00e4 ik\u00e4ihmisten erityistarpeet tulisi ottaa paremmin huomioon pankkipalveluita ja muutenkin teknologiaa kehitett\u00e4ess\u00e4. Monen vastaajan mielest\u00e4 tarvitaan ik\u00e4\u00e4ntyneiden omat pankkipalvelut.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Miia Hakanen (mihakane@jyu.fi) on 2022-02-08T06:49:04Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2022-02-08T06:49:04Z (GMT). No. of bitstreams: 0\n Previous issue date: 2022", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "64", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "digiosallisuus", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ekskluusio", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "\"Niin kauan on hyvin asiat, kun itse pystyy hoitamaan\" : yli 65-vuotiaat digitaalisten pankkipalveluiden k\u00e4ytt\u00e4jin\u00e4", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202202081427", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Humanistis-yhteiskuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Humanities and Social Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Yhteiskuntatieteiden ja filosofian laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Social Sciences and Philosophy", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Yhteiskuntapolitiikka", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Social Policy", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "209", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "inkluusio", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ik\u00e4\u00e4ntyneet", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "digitalisaatio", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "pankkipalvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "verkkopalvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "teknologia", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ik\u00e4\u00e4ntyminen", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", 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