My coworker the AI investigating the impact of artificial intelligence on organizational culture on the example of a chatbot case study

There is a surging trend among organizations to introduce artificial intelligence-based assistants to workplaces. Usually, such assistants’ function is to perform a part of the employees’ work. Most of the research on AI revolves around the topics of technologically induced unemployment, and labor m...

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Main Author: Dorofeeva, Victoria
Other Authors: Humanistis-yhteiskuntatieteellinen tiedekunta, Faculty of Humanities and Social Sciences, Kieli- ja viestintätieteiden laitos, Department of Language and Communication Studies, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2021
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/78801
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author Dorofeeva, Victoria
author2 Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä
author_facet Dorofeeva, Victoria Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä Dorofeeva, Victoria Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä
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description There is a surging trend among organizations to introduce artificial intelligence-based assistants to workplaces. Usually, such assistants’ function is to perform a part of the employees’ work. Most of the research on AI revolves around the topics of technologically induced unemployment, and labor market restructuration, but little light is shed on the ways the introduction of AI to workplace impacts employees’ wellbeing, social dynamics at the workplace, and organizational culture of the company overall. To find out these impacts the case study of a Finnish enterprise was conducted. The case study helped to answer the research question and find out the way employees view the impact of AI on their organizational culture. The findings demonstrate that deployed internal Slack chatbots help create and reinforce the organizational culture of the enterprise. The chatbots’ cultural value was found to be not only in liberating employees from menial repetitive tasks, but also in the improvement of manager-subordinate relationships, in serving a community building function, in flattening of the organizational hierarchy and in eliminating unproductive work-related communicative exchange. This study bridges and makes a contribution to the fields of AI and organizational studies.
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spellingShingle Dorofeeva, Victoria My coworker the AI : investigating the impact of artificial intelligence on organizational culture on the example of a chatbot case study smart technologies Schein ANT Intercultural Communication (maisteriohjelma) Master's Degree Programme in Intercultural Communication 3134 tapaustutkimus tekoäly organisaatiokulttuuri työelämä organisaatiot yrityskulttuuri työpaikkakulttuuri chattibotit case study artificial intelligence organisational culture working life organisations (systems) corporate culture workplace culture chatbots
title My coworker the AI : investigating the impact of artificial intelligence on organizational culture on the example of a chatbot case study
title_full My coworker the AI : investigating the impact of artificial intelligence on organizational culture on the example of a chatbot case study
title_fullStr My coworker the AI : investigating the impact of artificial intelligence on organizational culture on the example of a chatbot case study My coworker the AI : investigating the impact of artificial intelligence on organizational culture on the example of a chatbot case study
title_full_unstemmed My coworker the AI : investigating the impact of artificial intelligence on organizational culture on the example of a chatbot case study My coworker the AI : investigating the impact of artificial intelligence on organizational culture on the example of a chatbot case study
title_short My coworker the AI
title_sort my coworker the ai investigating the impact of artificial intelligence on organizational culture on the example of a chatbot case study
title_sub investigating the impact of artificial intelligence on organizational culture on the example of a chatbot case study
title_txtP My coworker the AI : investigating the impact of artificial intelligence on organizational culture on the example of a chatbot case study
topic smart technologies Schein ANT Intercultural Communication (maisteriohjelma) Master's Degree Programme in Intercultural Communication 3134 tapaustutkimus tekoäly organisaatiokulttuuri työelämä organisaatiot yrityskulttuuri työpaikkakulttuuri chattibotit case study artificial intelligence organisational culture working life organisations (systems) corporate culture workplace culture chatbots
topic_facet 3134 ANT Intercultural Communication (maisteriohjelma) Master's Degree Programme in Intercultural Communication Schein artificial intelligence case study chatbots chattibotit corporate culture organisaatiokulttuuri organisaatiot organisational culture organisations (systems) smart technologies tapaustutkimus tekoäly työelämä työpaikkakulttuuri working life workplace culture yrityskulttuuri
url https://jyx.jyu.fi/handle/123456789/78801 http://www.urn.fi/URN:NBN:fi:jyu-202111265808
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