RPA implementation in invoice factoring

Robotic Process Automation (RPA) is an automation technology, which allows organizations to automate their high volume, simple and repetitive tasks. By implementing RPA, the organizations can refocus human resources into other value creating tasks and increase efficiency while limiting human error....

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Päätekijä: Plyhm, Max
Muut tekijät: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Aineistotyyppi: Pro gradu
Kieli:eng
Julkaistu: 2021
Aiheet:
Linkit: https://jyx.jyu.fi/handle/123456789/78768
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author Plyhm, Max
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Plyhm, Max Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Plyhm, Max Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_sort Plyhm, Max
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description Robotic Process Automation (RPA) is an automation technology, which allows organizations to automate their high volume, simple and repetitive tasks. By implementing RPA, the organizations can refocus human resources into other value creating tasks and increase efficiency while limiting human error. The aim of this master’s thesis was to study the suitability of RPA in an invoice factoring process. The focus of this study was on the positive and negative aspects of a possible RPA implementation would bring to the organization, what a successful RPA project would look like and if RPA is the correct automation technology for the process. The case company in question is a medium sized financial services organization in Finland. In the literature review portion of this study the case for RPA implementation is built based on previous research on the subject. The literature review is divided into two parts. The first part looks at RPA in general and then expands to the strengths and weaknesses of RPA, the suitability of RPA and then finally what a possible implementation could look like. The second part focuses on how to conduct a successful RPA project. Based on the findings of this study, RPA is a suitable automation tool for part of the process. The part where simple data searches are being made to determine eligibility to finance are more than suited to be automated for RPA. The study also finds that RPA is best seen as a temporary solution to solve the simplest and most pressing automation issues organizations have, while developing more cognitive and capable technologies on the side. The organizational changes that a RPA implementation can be broad but were mainly seen as positive. This includes the change of job description, completely new positions and the change of organizational culture as a whole. The study revealed the success factors for a successful RPA project to being a robust communication, a well developed plan, organizational preparedness and proper documentations. The findings of this study partially confirm the findings of previous studies but the lack of specific studies into invoice factoring leaves room for further studies. This study can be used as a guide in the planning phase of a RPA implementation project.
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By\nimplementing RPA, the organizations can refocus human resources into other\nvalue creating tasks and increase efficiency while limiting human error. The\naim of this master\u2019s thesis was to study the suitability of RPA in an invoice factoring\nprocess. The focus of this study was on the positive and negative aspects\nof a possible RPA implementation would bring to the organization, what a successful\nRPA project would look like and if RPA is the correct automation technology\nfor the process. The case company in question is a medium sized financial\nservices organization in Finland. In the literature review portion of this\nstudy the case for RPA implementation is built based on previous research on\nthe subject. The literature review is divided into two parts. The first part looks\nat RPA in general and then expands to the strengths and weaknesses of RPA,\nthe suitability of RPA and then finally what a possible implementation could\nlook like. The second part focuses on how to conduct a successful RPA project.\nBased on the findings of this study, RPA is a suitable automation tool for part of\nthe process. The part where simple data searches are being made to determine\neligibility to finance are more than suited to be automated for RPA. The study\nalso finds that RPA is best seen as a temporary solution to solve the simplest\nand most pressing automation issues organizations have, while developing\nmore cognitive and capable technologies on the side. The organizational changes\nthat a RPA implementation can be broad but were mainly seen as positive.\nThis includes the change of job description, completely new positions and the\nchange of organizational culture as a whole. The study revealed the success factors\nfor a successful RPA project to being a robust communication, a well developed\nplan, organizational preparedness and proper documentations. 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spellingShingle Plyhm, Max RPA implementation in invoice factoring Tietojärjestelmätiede Information Systems Science 601 laskutus automaatio tietotekniikka automaatiojärjestelmät invoicing automation information technology automation systems
title RPA implementation in invoice factoring
title_full RPA implementation in invoice factoring
title_fullStr RPA implementation in invoice factoring RPA implementation in invoice factoring
title_full_unstemmed RPA implementation in invoice factoring RPA implementation in invoice factoring
title_short RPA implementation in invoice factoring
title_sort rpa implementation in invoice factoring
title_txtP RPA implementation in invoice factoring
topic Tietojärjestelmätiede Information Systems Science 601 laskutus automaatio tietotekniikka automaatiojärjestelmät invoicing automation information technology automation systems
topic_facet 601 Information Systems Science Tietojärjestelmätiede automaatio automaatiojärjestelmät automation automation systems information technology invoicing laskutus tietotekniikka
url https://jyx.jyu.fi/handle/123456789/78768 http://www.urn.fi/URN:NBN:fi:jyu-202111235776
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