Merging internal divisions into one entity leadership communication in change management

The purpose of this thesis is to elaborate the impact of leaders’ (un-)transparent communication on employees’ perception of organizational change in regard to their occupational identities. To do so, a case study was conducted in a German company that underwent organizational change concerning two...

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Main Author: Lienen, Vanessa zur
Other Authors: Humanistis-yhteiskuntatieteellinen tiedekunta, Faculty of Humanities and Social Sciences, Kieli- ja viestintätieteiden laitos, Department of Language and Communication Studies, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2021
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/77362
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author Lienen, Vanessa zur
author2 Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä
author_facet Lienen, Vanessa zur Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä Lienen, Vanessa zur Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä
author_sort Lienen, Vanessa zur
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description The purpose of this thesis is to elaborate the impact of leaders’ (un-)transparent communication on employees’ perception of organizational change in regard to their occupational identities. To do so, a case study was conducted in a German company that underwent organizational change concerning two departments that were decided to be merged into one with a new, mutual team leader in order to improve organizational performance and efficiency. The main method of data collection was interviewing employees of the affected departments, as well as the new team leader. To analyze the interview-data, Interpretative Phenomenological Analysis (IPA) was used to illustrate the individual groups’ lived experience of change and especially of the announcement of change and based on their collective work identities. As a specific focus, I am elaborating the groups’ perceptions of “the others” and their intergroup relationships. As a result, this study demonstrates not only the impact of communication on employees’ perception prior to change, but also how perceptions develop and can be modified with adjusting leadership and communication style. The findings of this case study imply that untransparent top-down communication leads to fear, uncertainty and resistance regarding change, that could be avoided through more transparent and responsive communication from the management. In this particular case, the actual change has been perceived as less impactful and crucial than previously imagined by the employees. An important factor, however, was not only the factual execution of change that was perceived as less apparent than expected, but also the altered and revised communication style that the new team management implemented towards her subordinates.
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To do so, a case study was conducted in a German company that underwent organizational change concerning two departments that were decided to be merged into one with a new, mutual team leader in order to improve organizational performance and efficiency.\nThe main method of data collection was interviewing employees of the affected departments, as well as the new team leader. To analyze the interview-data, Interpretative Phenomenological Analysis (IPA) was used to illustrate the individual groups\u2019 lived experience of change and especially of the announcement of change and based on their collective work identities. As a specific focus, I am elaborating the groups\u2019 perceptions of \u201cthe others\u201d and their intergroup relationships.\nAs a result, this study demonstrates not only the impact of communication on employees\u2019 perception prior to change, but also how perceptions develop and can be modified with adjusting leadership and communication style. 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spellingShingle Lienen, Vanessa zur Merging internal divisions into one entity : leadership communication in change management occupational identity othering Intercultural Communication (maisteriohjelma) Master's Degree Programme in Intercultural Communication 3134 yhteisöviestintä muutosjohtaminen kulttuurienvälinen viestintä muutosviestintä organisational communication and public relations change management (leadership) intercultural communication change management communication
title Merging internal divisions into one entity : leadership communication in change management
title_full Merging internal divisions into one entity : leadership communication in change management
title_fullStr Merging internal divisions into one entity : leadership communication in change management Merging internal divisions into one entity : leadership communication in change management
title_full_unstemmed Merging internal divisions into one entity : leadership communication in change management Merging internal divisions into one entity : leadership communication in change management
title_short Merging internal divisions into one entity
title_sort merging internal divisions into one entity leadership communication in change management
title_sub leadership communication in change management
title_txtP Merging internal divisions into one entity : leadership communication in change management
topic occupational identity othering Intercultural Communication (maisteriohjelma) Master's Degree Programme in Intercultural Communication 3134 yhteisöviestintä muutosjohtaminen kulttuurienvälinen viestintä muutosviestintä organisational communication and public relations change management (leadership) intercultural communication change management communication
topic_facet 3134 Intercultural Communication (maisteriohjelma) Master's Degree Programme in Intercultural Communication change management (leadership) change management communication intercultural communication kulttuurienvälinen viestintä muutosjohtaminen muutosviestintä occupational identity organisational communication and public relations othering yhteisöviestintä
url https://jyx.jyu.fi/handle/123456789/77362 http://www.urn.fi/URN:NBN:fi:jyu-202108124528
work_keys_str_mv AT lienenvanessazur merginginternaldivisionsintooneentityleadershipcommunicationinchangemanagement