Consumer acceptance and usage of digital signature technologies

Digital signatures have grown in popularity as a method of signing and collecting signatures on documents. After the movement and contact restrictions posed by the coronavirus pandemic in 2020, the popularity of the technology exploded. Technically speaking, digital signatures are created using asym...

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Bibliographic Details
Main Author: Lääveri, Lassi
Other Authors: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2021
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/76881
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author Lääveri, Lassi
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_facet Lääveri, Lassi Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä Lääveri, Lassi Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_sort Lääveri, Lassi
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description Digital signatures have grown in popularity as a method of signing and collecting signatures on documents. After the movement and contact restrictions posed by the coronavirus pandemic in 2020, the popularity of the technology exploded. Technically speaking, digital signatures are created using asymmetric cryptography. Asymmetric cryptography enables the verification of authentication, integrity of the document and signatory nonrepudiation. Digital signatures hold a similar legal status to that of a traditional signature within the European union. Most of the studies focusing on digital signatures have been focusing on the technical aspects of the phenomenon, while the users’ perspective is often neglected. This study is bases on the presumptions provided by technology acceptance studies, in the field of information technology to study the factors affecting user acceptance of digital signature technologies. The unified theory of acceptance and use of technology (UTAUT) is a model that is used to study use behaviour of technologies and information systems. In the model performance expectancy and effort expectancy are two of the constructs that affect behavioural intention. Therefore, it is valuable to study what performance and effort actually mean in the context of digital signatures from the users’ point of view. While this study bases on the technology acceptance studies and especially the UTAUT model, it is important to note that the study does not attempt to be an extension to UTAUT or use UTAUT to predict behaviour. This study identified six different main categories of parameters that the users judge the performance of digital signatures: efficiency, information security, convenience, comparative performance, scalability functions and other factors. The effort and ease is judged basing on service-specific user experience, information availability, comparative ease and contextual factors. The implications of the study for theory and practice as well as limitations and future research suggestions are provided in the discussion chapter.
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spellingShingle Lääveri, Lassi Consumer acceptance and usage of digital signature technologies digital signatures user acceptance UTAUT consumer acceptance Markkinointi Marketing 20423 sähköinen allekirjoitus electronic signature
title Consumer acceptance and usage of digital signature technologies
title_full Consumer acceptance and usage of digital signature technologies
title_fullStr Consumer acceptance and usage of digital signature technologies Consumer acceptance and usage of digital signature technologies
title_full_unstemmed Consumer acceptance and usage of digital signature technologies Consumer acceptance and usage of digital signature technologies
title_short Consumer acceptance and usage of digital signature technologies
title_sort consumer acceptance and usage of digital signature technologies
title_txtP Consumer acceptance and usage of digital signature technologies
topic digital signatures user acceptance UTAUT consumer acceptance Markkinointi Marketing 20423 sähköinen allekirjoitus electronic signature
topic_facet 20423 Marketing Markkinointi UTAUT consumer acceptance digital signatures electronic signature sähköinen allekirjoitus user acceptance
url https://jyx.jyu.fi/handle/123456789/76881 http://www.urn.fi/URN:NBN:fi:jyu-202106284071
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