Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland

Measuring customer experience using Net Promoter Score (NPS) Case public healthcare organizations in Finland

Bibliographic Details
Main Author: Viitanen, Lauri
Other Authors: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, Jyväskylän yliopisto, University of Jyväskylä, Markkinointi, Marketing, 20423
Format: Master's thesis
Language:eng
Published: 2021
Subjects:
healthcare organization
Net Promoter Score (NPS)
quality of service
terveyspalvelut
asiakastyytyväisyys
asiakaskokemus
laatu
health services
customer satisfaction
customer experience
quality
Online Access: https://jyx.jyu.fi/handle/123456789/76762
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author Viitanen, Lauri
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä Markkinointi Marketing 20423
author_facet Viitanen, Lauri Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä Markkinointi Marketing 20423 Viitanen, Lauri
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spellingShingle Viitanen, Lauri Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland healthcare organization Net Promoter Score (NPS) quality of service terveyspalvelut asiakastyytyväisyys asiakaskokemus laatu health services customer satisfaction customer experience quality
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title Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland
title_full Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland
title_fullStr Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland
title_full_unstemmed Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland
title_short Measuring customer experience using Net Promoter Score (NPS)
title_sort measuring customer experience using net promoter score nps case public healthcare organizations in finland
title_sub Case public healthcare organizations in Finland
title_txtP Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland
topic healthcare organization Net Promoter Score (NPS) quality of service terveyspalvelut asiakastyytyväisyys asiakaskokemus laatu health services customer satisfaction customer experience quality
topic_facet Net Promoter Score (NPS) asiakaskokemus asiakastyytyväisyys customer experience customer satisfaction health services healthcare organization laatu quality quality of service terveyspalvelut
url https://jyx.jyu.fi/handle/123456789/76762 http://www.urn.fi/URN:NBN:fi:jyu-202106213955
work_keys_str_mv AT viitanenlauri measuringcustomerexperienceusingnetpromoterscorenpscasepublichealthcareorganizatio

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