APA (7th ed.) Citation

Viitanen, L., Kauppakorkeakoulu, Economics, S. o. B. a., Taloustieteet, Economics, B. a., yliopisto, J., & Jyväskylä, U. o. (2021). Measuring customer experience using Net Promoter Score (NPS): Case public healthcare organizations in Finland.

Chicago Style (17th ed.) Citation

Viitanen, Lauri, Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, Jyväskylän yliopisto, and University of Jyväskylä. Measuring Customer Experience Using Net Promoter Score (NPS): Case Public Healthcare Organizations in Finland. 2021.

MLA (9th ed.) Citation

Viitanen, Lauri, et al. Measuring Customer Experience Using Net Promoter Score (NPS): Case Public Healthcare Organizations in Finland. 2021.