Transition from products to cybernized services

Valmistavat yritykset pyrkivät enemmissä määrin erilaistua ja saavuttaa kestävää kilpailuetua palveluiden avulla. Teknologioiden rooli palveluissa kasvaa ja viimeaikaiset teknologiset kehitysaskeleet ovat mahdollistaneet kyberfyysisten järjestelmien yleistymisen. Uusi tutkimusaihe kybernisoidut palv...

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Main Author: Jussinoja, Esko
Other Authors: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2021
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/76616
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author Jussinoja, Esko
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Jussinoja, Esko Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Jussinoja, Esko Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_sort Jussinoja, Esko
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description Valmistavat yritykset pyrkivät enemmissä määrin erilaistua ja saavuttaa kestävää kilpailuetua palveluiden avulla. Teknologioiden rooli palveluissa kasvaa ja viimeaikaiset teknologiset kehitysaskeleet ovat mahdollistaneet kyberfyysisten järjestelmien yleistymisen. Uusi tutkimusaihe kybernisoidut palvelut, eli tuot-teiden, palveluiden ja kyberfyysisten järjestelmien (kehittyneet järjestelmät, jotka pystyvät aistimaan ja vaikuttamaan ympäristöönsä laskennallisten ja yhteydenpito kyvykkyyksien kautta) integroitu ratkaisu on enemmissä määrin tärkeä. Tämän tutkimuksen tavoitteena oli saavuttaa parempi ymmärrys siihen, että miten yritykset voivat edetä kohti kybernisoituja palveluja ja mitä ne voivat saavuttaa näiden avulla. Tämä tutkimus tarkasteli palvelullistumisen (muutos tuotteesta tuotepalvelu järjestelmäksi) ja kyberfyysisten järjestelmien kirjallisuutta ja yhdisti nämä tapaustutkimukseen, jonka tavoitteena oli kerätä syvällistä tietoa kybernisoiduista palveluista. Tämä tutkimus suoritettiin kvalitatiivisena yksittäistapaustutkimuksena ja empiirinen tieto kerättiin puolistrukturoitujen kvalitatiivisten haastatteluiden avulla. Tuloksina tapaustutkimus toi esiin erilaisia syitä muutokselle, erilaisia muutoksen aktiviteetteja ja erilaisia muutoksen tuloksia. Kirjallisuus tukee suurinta osaa näistä kybernisoitujen palveluiden erilaisista tekijöistä. Tämän tutkimuksen laajuus oli melko kattava. Siitä johtuen tämä tutkimus tarjosi yleisemmän katsauksen kybernisoiduista palveluista. Tämä tutkimus tuotti tietoa uudelle kybernisoitujen palveluiden kirjallisuudelle kuvaten muutosta tarkemmin ja tarjoten arvokkaita asiakasnäkökulmia erilaisiin kybernisoitujen palveluiden näkökohtiin. Manufacturing companies are increasingly trying to differentiate and gain sustainable competitive advantage through services. The role of technologies in services are growing and recent technological advancements have enabled cyber-physical systems to become more widespread. Novel research topic of cybernized services, the integrated solutions of products, services, and cyber-physical systems (advanced systems that are able to sense and actuate in their environment through computational and communicational capabilities), is increasingly gaining importance. The objective of this study was to gain better understanding how companies can advance towards cybernized services and what they can achieve by doing this. This study investigated servitization (transition from products to product-service systems) and cyber-physical sys-tems literature, and connected these to the case study that aimed to obtain in-depth knowledge on cybernized services. This research was conducted as a qualitative single case study and empirical data was collected through semi-structured qualitative interviews. As a results, the case study revealed different drivers for the transition, different activities required for the transition, and various outcomes of the transition. Most of these different factors related to the cybernized services were supported by the existing literature. The scope of this study was quite extensive. Therefore, this study provided an overview of cybernized services. This research contributed to the emerging literature of cybernized services by describing the transition in more detail and provided valuable customer viewpoints to different aspects of cybernized services.
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spellingShingle Jussinoja, Esko Transition from products to cybernized services cybernized services smart service systems cyber-physical systems servitization product-service systems case study Tietojärjestelmätiede Information Systems Science 601
title Transition from products to cybernized services
title_full Transition from products to cybernized services
title_fullStr Transition from products to cybernized services Transition from products to cybernized services
title_full_unstemmed Transition from products to cybernized services Transition from products to cybernized services
title_short Transition from products to cybernized services
title_sort transition from products to cybernized services
title_txtP Transition from products to cybernized services
topic cybernized services smart service systems cyber-physical systems servitization product-service systems case study Tietojärjestelmätiede Information Systems Science 601
topic_facet 601 Information Systems Science Tietojärjestelmätiede case study cyber-physical systems cybernized services product-service systems servitization smart service systems
url https://jyx.jyu.fi/handle/123456789/76616 http://www.urn.fi/URN:NBN:fi:jyu-202106173814
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