Identifying behavioral drivers and motivations for consumer engagement in LINE application a thematic analysis

Tämän tutkimuksen tarkoituksena on tunnistaa Japanilaisen Z-sukupolven motivaatioita käyttää LINE applikaatiota yritystilien seuraamiseen ja interaktiivisuuteen niiden kanssa. Tämän lisäksi tutkittiin syitä miksi LINEä käytetään yritysten seurantaan enemmän kuin muita vastaavia alustoja. Lisäksi tut...

Full description

Bibliographic Details
Main Author: Aalto, Aleksi
Other Authors: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2021
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/76482
_version_ 1826225764180164608
author Aalto, Aleksi
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_facet Aalto, Aleksi Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä Aalto, Aleksi Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_sort Aalto, Aleksi
datasource_str_mv jyx
description Tämän tutkimuksen tarkoituksena on tunnistaa Japanilaisen Z-sukupolven motivaatioita käyttää LINE applikaatiota yritystilien seuraamiseen ja interaktiivisuuteen niiden kanssa. Tämän lisäksi tutkittiin syitä miksi LINEä käytetään yritysten seurantaan enemmän kuin muita vastaavia alustoja. Lisäksi tutkittiin syitä LINE markkinoinnin positiiviseen sekä negatiiviseen vastaanottamiseen. Olemassa olevaa kirjallisuutta kuluttajakäyttäytymiseen liittyen käytettiin erilaisten hyväksyttyjen motivaatiomallien kehittämiseksi. Aikaisemmassa kirjallisuudessa tutkimusta kohdennetusta kontekstista, teknologiasta ja väestötaustasta kannustettiin. Tässä tutkimuksessa korostuu asiakasarvon käyttäminen ja tulosten analysoiminen hierarkkisessa muodossa. Lisäksi sekä syitä positiivisen, että negatiivisen kuvan luominen markkinoinnissa esitettiin. Tässä tutkimuksessa käytetään näytteenottotekniikkaa. Se tarkoittaa, että haastateltavat päätetään tutkijan arvostelun perusteella. Tarkemmin tässä tutkimuksessa käytetty näytteenotto-tekniikka on ositettu otanta. Tärkein syy käyttää tätä tekniikkaa keskittymään väestön ominaisuuksiin, tässä tapauksessa Japanin Z-sukupolveen. Tutkija haastatteli suomalaisia Japanin markkinoinnin asiantuntijoita ja suomalaisia yrityksiä, joilla on toimintaa Japanissa tärkeiden markkinointiteemojen löytämiseksi. Näiden haastattelujen perusteella tutkija pystyi saamaan relevanttiutta tutkimuksen aiheisiin. Yhdeksän japanilaista kohderyhmän edustajaa haastateltiin puolistrukturoiduissa haastatteluissa etänä Zoom ohjelmaa käyttäen. Tutkija ensin nauhoitti kaikki haastattelut ja tämän jälkeen kirjoitti kaiken puhtaaksi analysointia varten. Tutkimusmenetelmänä käytettiin temaattista analyysiä ja tutkija käytti NVivo ohjelmaa teemojen muodostamiseen. Tulokset osoittivat indikaattoreita kuluttajan käyttäytymiseen utilitaristiselta sekä hedonistiselta kannalta. Etenkin LINEn hyödyissä korostuivat enemmän funktionaaliset arvot, ja nämä toimivat myös motivaationa käyttää LINEä enemmän kuin muita applikaatioita. Näiden päätelmien lisäksi luotiin myös preferenssejä minkälaisesta digimarkkinoinnista Japanilainen Z-sukupolvi pitää ja täten pystytään luomaan positiivinen kuva yrityksestä. Tutkimus kysymyksiin onnistuttiin vastaamaan ja saatiin tärkeitä käytännön havaintoja sekä avattiin mahdollisuuksia uusille tutkimuksille. The purpose of this master thesis is to identify the behavior drivers and motivations in adopting and using LINE messaging application (hereinafter: LINE) by the Japanese Z-generation. Within the rich ambit of services offered by LINE, the focus of this thesis includes the LINE marketing messages/offers send to registered members of the application. Why Gen-Z prefers using LINE over other similar mobile applications were identified and included in the discussion. Indicators for positive and negative consumer attitudes in LINE marketing were also identified in this study. In this research, non-probability sampling technique is used. It means that the interviewees are decided based on the researcher’s subjective judgement. In more detail, the sampling technique used in this research is purposive sampling. The main reason to use this technique to focus on characteristics of a population, in this case, Japanese Generation Z. To develop important themes for this research, the researcher interviewed Finnish marketing experts in Japanese markets and Finnish companies operating in Japanese markets. From these findings the researcher found validation and relevancy for certain marketing topis for what the study can focus on. The aim is to propose implications for both academics and practitioners. Nine representatives of the Japanese target group were approached, and semi-structured interviews were conducted remotely using Zoom application. The researcher first recorded the interviews and then transcribed the answers for the analysis. Thematic analysis was used as the research method to identify findings from the interview transcribes, and the researcher used the NVivo application to find and create themes. The results showed important indicators of consumer behavior from a utilitarian as well as a hedonistic point of view. In particular, the benefits of LINE emphasized more functional values, and these also served as a motivation to use LINE more than other applications. In addition to these conclusions, preferences were also created about what kind of digital marketing the Japanese Z generation likes. Thus, the researcher was able to create positive and negative image indicators for digital marketing. The research questions were answered in satisfactory, and important practical findings were obtained, as well as opening more opportunities for future research.
first_indexed 2021-06-14T20:00:51Z
format Pro gradu
free_online_boolean 1
fullrecord [{"key": "dc.contributor.advisor", "value": "Shaikh, Aijaz A.", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Aalto, Aleksi", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2021-06-14T05:54:28Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2021-06-14T05:54:28Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2021", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/76482", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n tutkimuksen tarkoituksena on tunnistaa Japanilaisen Z-sukupolven motivaatioita k\u00e4ytt\u00e4\u00e4 LINE applikaatiota yritystilien seuraamiseen ja interaktiivisuuteen niiden kanssa. T\u00e4m\u00e4n lis\u00e4ksi tutkittiin syit\u00e4 miksi LINE\u00e4 k\u00e4ytet\u00e4\u00e4n yritysten seurantaan enemm\u00e4n kuin muita vastaavia alustoja. Lis\u00e4ksi tutkittiin syit\u00e4 LINE markkinoinnin positiiviseen sek\u00e4 negatiiviseen vastaanottamiseen. Olemassa olevaa kirjallisuutta kuluttajak\u00e4ytt\u00e4ytymiseen liittyen k\u00e4ytettiin erilaisten hyv\u00e4ksyttyjen motivaatiomallien kehitt\u00e4miseksi. Aikaisemmassa kirjallisuudessa tutkimusta kohdennetusta kontekstista, teknologiasta ja v\u00e4est\u00f6taustasta kannustettiin. T\u00e4ss\u00e4 tutkimuksessa korostuu asiakasarvon k\u00e4ytt\u00e4minen ja tulosten analysoiminen hierarkkisessa muodossa. Lis\u00e4ksi sek\u00e4 syit\u00e4 positiivisen, ett\u00e4 negatiivisen kuvan luominen markkinoinnissa esitettiin. T\u00e4ss\u00e4 tutkimuksessa k\u00e4ytet\u00e4\u00e4n n\u00e4ytteenottotekniikkaa. Se tarkoittaa, ett\u00e4 haastateltavat p\u00e4\u00e4tet\u00e4\u00e4n tutkijan arvostelun perusteella. Tarkemmin t\u00e4ss\u00e4 tutkimuksessa k\u00e4ytetty n\u00e4ytteenotto-tekniikka on ositettu otanta. T\u00e4rkein syy k\u00e4ytt\u00e4\u00e4 t\u00e4t\u00e4 tekniikkaa keskittym\u00e4\u00e4n v\u00e4est\u00f6n ominaisuuksiin, t\u00e4ss\u00e4 tapauksessa Japanin Z-sukupolveen. Tutkija haastatteli suomalaisia Japanin markkinoinnin asiantuntijoita ja suomalaisia yrityksi\u00e4, joilla on toimintaa Japanissa t\u00e4rkeiden markkinointiteemojen l\u00f6yt\u00e4miseksi. N\u00e4iden haastattelujen perusteella tutkija pystyi saamaan relevanttiutta tutkimuksen aiheisiin. Yhdeks\u00e4n japanilaista kohderyhm\u00e4n edustajaa haastateltiin puolistrukturoiduissa haastatteluissa et\u00e4n\u00e4 Zoom ohjelmaa k\u00e4ytt\u00e4en. Tutkija ensin nauhoitti kaikki haastattelut ja t\u00e4m\u00e4n j\u00e4lkeen kirjoitti kaiken puhtaaksi analysointia varten. Tutkimusmenetelm\u00e4n\u00e4 k\u00e4ytettiin temaattista analyysi\u00e4 ja tutkija k\u00e4ytti NVivo ohjelmaa teemojen muodostamiseen. Tulokset osoittivat indikaattoreita kuluttajan k\u00e4ytt\u00e4ytymiseen utilitaristiselta sek\u00e4 hedonistiselta kannalta. Etenkin LINEn hy\u00f6dyiss\u00e4 korostuivat enemm\u00e4n funktionaaliset arvot, ja n\u00e4m\u00e4 toimivat my\u00f6s motivaationa k\u00e4ytt\u00e4\u00e4 LINE\u00e4 enemm\u00e4n kuin muita applikaatioita. N\u00e4iden p\u00e4\u00e4telmien lis\u00e4ksi luotiin my\u00f6s preferenssej\u00e4 mink\u00e4laisesta digimarkkinoinnista Japanilainen Z-sukupolvi pit\u00e4\u00e4 ja t\u00e4ten pystyt\u00e4\u00e4n luomaan positiivinen kuva yrityksest\u00e4. Tutkimus kysymyksiin onnistuttiin vastaamaan ja saatiin t\u00e4rkeit\u00e4 k\u00e4yt\u00e4nn\u00f6n havaintoja sek\u00e4 avattiin mahdollisuuksia uusille tutkimuksille.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The purpose of this master thesis is to identify the behavior drivers and motivations in adopting and using LINE messaging application (hereinafter: LINE) by the Japanese Z-generation. Within the rich ambit of services offered by LINE, the focus of this thesis includes the LINE marketing messages/offers send to registered members of the application. Why Gen-Z prefers using LINE over other similar mobile applications were identified and included in the discussion. Indicators for positive and negative consumer attitudes in LINE marketing were also identified in this study. In this research, non-probability sampling technique is used. It means that the interviewees are decided based on the researcher\u2019s subjective judgement. In more detail, the sampling technique used in this research is purposive sampling. The main reason to use this technique to focus on characteristics of a population, in this case, Japanese Generation Z. To develop important themes for this research, the researcher interviewed Finnish marketing experts in Japanese markets and Finnish companies operating in Japanese markets. From these findings the researcher found validation and relevancy for certain marketing topis for what the study can focus on. The aim is to propose implications for both academics and practitioners.\nNine representatives of the Japanese target group were approached, and semi-structured interviews were conducted remotely using Zoom application. The researcher first recorded the interviews and then transcribed the answers for the analysis. Thematic analysis was used as the research method to identify findings from the interview transcribes, and the researcher used the NVivo application to find and create themes. The results showed important indicators of consumer behavior from a utilitarian as well as a hedonistic point of view. In particular, the benefits of LINE emphasized more functional values, and these also served as a motivation to use LINE more than other applications. In addition to these conclusions, preferences were also created about what kind of digital marketing the Japanese Z generation likes. Thus, the researcher was able to create positive and negative image indicators for digital marketing. The research questions were answered in satisfactory, and important practical findings were obtained, as well as opening more opportunities for future research.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2021-06-14T05:54:28Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2021-06-14T05:54:28Z (GMT). No. of bitstreams: 0\n Previous issue date: 2021", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "64", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "perceived value", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "consumer engagement", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Identifying behavioral drivers and motivations for consumer engagement in LINE application : a thematic analysis", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202106143687", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Markkinointi", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Marketing", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.collaborator", "value": "business", "language": "", "element": "contractresearch", "qualifier": "collaborator", "schema": "yvv"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "yvv.contractresearch.initiative", "value": "student", "language": "", "element": "contractresearch", "qualifier": "initiative", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "20423", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "kuluttajat", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "br\u00e4ndit", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "kuluttajak\u00e4ytt\u00e4ytyminen", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "mobiilisovellukset", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "markkinointi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "mobiilimarkkinointi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "digitaalinen markkinointi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaalinen media", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakkaat", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "consumers", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "brands", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "consumer behaviour", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "mobile apps", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "marketing", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "mobile marketing", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "digital marketing", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "social media", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "customers", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
id jyx.123456789_76482
language eng
last_indexed 2025-02-18T10:54:05Z
main_date 2021-01-01T00:00:00Z
main_date_str 2021
online_boolean 1
online_urls_str_mv {"url":"https:\/\/jyx.jyu.fi\/bitstreams\/6318d7bf-3641-458f-9aff-d9d33282150a\/download","text":"URN:NBN:fi:jyu-202106143687.pdf","source":"jyx","mediaType":"application\/pdf"}
publishDate 2021
record_format qdc
source_str_mv jyx
spellingShingle Aalto, Aleksi Identifying behavioral drivers and motivations for consumer engagement in LINE application : a thematic analysis perceived value consumer engagement Markkinointi Marketing 20423 kuluttajat brändit kuluttajakäyttäytyminen mobiilisovellukset markkinointi mobiilimarkkinointi digitaalinen markkinointi sosiaalinen media asiakkaat consumers brands consumer behaviour mobile apps marketing mobile marketing digital marketing social media customers
title Identifying behavioral drivers and motivations for consumer engagement in LINE application : a thematic analysis
title_full Identifying behavioral drivers and motivations for consumer engagement in LINE application : a thematic analysis
title_fullStr Identifying behavioral drivers and motivations for consumer engagement in LINE application : a thematic analysis Identifying behavioral drivers and motivations for consumer engagement in LINE application : a thematic analysis
title_full_unstemmed Identifying behavioral drivers and motivations for consumer engagement in LINE application : a thematic analysis Identifying behavioral drivers and motivations for consumer engagement in LINE application : a thematic analysis
title_short Identifying behavioral drivers and motivations for consumer engagement in LINE application
title_sort identifying behavioral drivers and motivations for consumer engagement in line application a thematic analysis
title_sub a thematic analysis
title_txtP Identifying behavioral drivers and motivations for consumer engagement in LINE application : a thematic analysis
topic perceived value consumer engagement Markkinointi Marketing 20423 kuluttajat brändit kuluttajakäyttäytyminen mobiilisovellukset markkinointi mobiilimarkkinointi digitaalinen markkinointi sosiaalinen media asiakkaat consumers brands consumer behaviour mobile apps marketing mobile marketing digital marketing social media customers
topic_facet 20423 Marketing Markkinointi asiakkaat brands brändit consumer behaviour consumer engagement consumers customers digitaalinen markkinointi digital marketing kuluttajakäyttäytyminen kuluttajat marketing markkinointi mobiilimarkkinointi mobiilisovellukset mobile apps mobile marketing perceived value social media sosiaalinen media
url https://jyx.jyu.fi/handle/123456789/76482 http://www.urn.fi/URN:NBN:fi:jyu-202106143687
work_keys_str_mv AT aaltoaleksi identifyingbehavioraldriversandmotivationsforconsumerengagementinlineapplicationathe