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[{"key": "dc.contributor.advisor", "value": "Kati, Clements", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Torkki, Otto", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2021-06-04T05:50:02Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2021-06-04T05:50:02Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2021", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/76208", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Tutkielmassa k\u00e4sitell\u00e4\u00e4n SaaS-j\u00e4rjestelmien vaatimuksia asiakastyytyv\u00e4isyyden n\u00e4k\u00f6kulmasta. Tutkimus toteutetaan kirjallisuuskatsauksena. Tutkimuksessa k\u00e4sitell\u00e4\u00e4n SaaS-j\u00e4rjestelmi\u00e4 ja niiden vaatimusm\u00e4\u00e4rittely\u00e4. Tutkimuksessa selvitet\u00e4\u00e4n mink\u00e4laisia vaatimuksia SaaS-j\u00e4rjestelmill\u00e4, on asiakkaiden n\u00e4k\u00f6kulmasta. SaaS-j\u00e4rjestelm\u00e4t ovat pilvipohjaisia palveluita, jotka toimitetaan asiakkaalle suoraan omaan p\u00e4\u00e4telaitteeseen ja ne ovat usein selainpohjaisia. SaaS-pohjaisien j\u00e4rjestelmien k\u00e4ytt\u00f6 on lis\u00e4\u00e4ntynyt 2000-luvulla, ja niist\u00e4 on muodostunut pysyv\u00e4 ratkaisu On-demand sovelluksien rinnalle. SaaS-j\u00e4rjestelm\u00e4t ovat ketteri\u00e4 ja niiden avulla pystyt\u00e4\u00e4n tarjoamaan palvelut suoraan asiakkaalle k\u00e4ytt\u00e4j\u00e4n n\u00e4k\u00f6kulmasta helposti. J\u00e4rjestelmien vaatimukset vaihtelevat riippuen k\u00e4ytt\u00e4jien tarpeista, mutta tutkimuksessa etsit\u00e4\u00e4n yhtenev\u00e4isyyksi\u00e4 asiakastyytyv\u00e4isyyden saavuttaville SaaS-j\u00e4rjestelmille. SaaS-j\u00e4rjestelmi\u00e4 katsotaan palveluiden n\u00e4k\u00f6kulmasta ja tutkitaan niiden ominaisuuksia sek\u00e4 asiakkaiden vaatimuksia. Tutkimuksen tuloksissa k\u00e4y ilmi, ett\u00e4 asiakastyytyv\u00e4isyyteen vaikuttavat j\u00e4rjestelm\u00e4n ominaisuudet ja sen tuomat hy\u00f6dyt asiakkaalle. SaaS-j\u00e4rjestelmien ominaisuuksista j\u00e4rjestelm\u00e4n luotettavuus, turvallisuus ja k\u00e4ytett\u00e4vyys ovat ominaisuuksia, jotka parantavat asiakastyytyv\u00e4isyytt\u00e4. Tutkimuksessa k\u00e4sitell\u00e4\u00e4n kattavasti n\u00e4iden lis\u00e4ksi muut ominaisuudet asiakastyytyv\u00e4isyyden n\u00e4k\u00f6kulmasta.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2021-06-04T05:50:02Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2021-06-04T05:50:02Z (GMT). No. of bitstreams: 0\n Previous issue date: 2021", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "28", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "SaaS-palvelut", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "SaaS-j\u00e4rjestelmien vaatimukset asiakastyytyv\u00e4isyyden n\u00e4k\u00f6kulmasta", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202106043435", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatinty\u00f6", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "pilvipalvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "vaatimusm\u00e4\u00e4rittelyt", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakastyytyv\u00e4isyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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