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[{"key": "dc.contributor.advisor", "value": "Marttiin, Pentti", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Ahonen, Ilari", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2021-05-31T17:58:38Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2021-05-31T17:58:38Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2021", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/76115", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "IT-palveluita tulee jatkuvasti pysty\u00e4 parantamaan, jotta ne vastaavat alati muuttuvia sis\u00e4isi\u00e4 ja globaaleja liiketoimintavaatimuksia. Jatkuva parantaminen kuuluu osaksi suurinta osaa IT-palvelunhallinnan viitekehyksist\u00e4, ja usein se toimii niiss\u00e4 omana osa-alueena tai prosessina. IT-palvelunhallintaan k\u00e4ytet\u00e4\u00e4n yleisimmin ITIL-viitekehyst\u00e4; joko yksin\u00e4\u00e4n tai toisen viitekehyksen rinnalla. Vaikka teknologia onkin korvannut osan ihmisten tekemist\u00e4 ty\u00f6teht\u00e4vist\u00e4, on henkil\u00f6st\u00f6 silti IT-organisaatioiden t\u00e4rkein yksitt\u00e4inen voimavara. Asiantuntijoilla n\u00e4hd\u00e4\u00e4n usein iso rooli toimintamallien kehityksess\u00e4.\nT\u00e4m\u00e4n laadullisen tapaustutkimuksen tavoitteena oli selvitt\u00e4\u00e4, miten asiantuntijuus m\u00e4\u00e4ritell\u00e4\u00e4n IT-organisaatiossa. Tutkimuksessa tarkasteltiin my\u00f6s IT-asiantuntijoiden erilaisia rooleja liittyen jatkuvaan palvelun parantamiseen. \nTutkimuksen aineisto ker\u00e4ttiin haastattelemalla IT-palvelupisteill\u00e4 ja BI-ratkaisujen parissa ty\u00f6skentelevi\u00e4 IT-asiantuntijoita. Tulosten analysoinnin pohjalta todettiin asiantuntijuuden olevan aina ty\u00f6teht\u00e4v\u00e4- ja ty\u00f6ymp\u00e4rist\u00f6kohtaista, joten yksiselitteist\u00e4 m\u00e4\u00e4ritelm\u00e4\u00e4 ei pystytty antamaan. Ty\u00f6teht\u00e4vien ja ty\u00f6ymp\u00e4rist\u00f6n lis\u00e4ksi IT-asiantuntijan ainutlaatuisen asiantuntijuuden muodostaa henkil\u00f6n osaaminen, j\u00e4rjestelm\u00e4ymm\u00e4rrys, kokonaisuuksien hahmottaminen sek\u00e4 kyky omaksua nopeasti uutta tietoa. \nTutkimuksessa l\u00f6ydettiin kuusi erilaista IT-asiantuntijan roolia liittyen jatkuvaan palvelun parantamiseen: palveluiden ja prosessien k\u00e4ytt\u00f6\u00f6nottaja, palveluiden ja prosessien kehitt\u00e4j\u00e4, tekninen erikoisosaaja, liiketoiminnallinen osaaja, vuorovaikutusosaaja sek\u00e4 osaamisen kehitt\u00e4j\u00e4. T\u00e4rkeimpi\u00e4 rooleja olivat tekninen osaaja, liiketoiminnallinen osaaja sek\u00e4 vuorovaikutusosaaja. Kohdeorganisaatiolla ei ollut k\u00e4yt\u00f6ss\u00e4 erillist\u00e4 jatkuvaan palvelun parantamiseen tarkoitettua toimintamallia tai ty\u00f6kalua. Tulosten perusteella voidaan todeta, ett\u00e4 IT-asiantuntijoilla oli kokonaisvaltaisesti merkitt\u00e4v\u00e4 rooli jatkuvassa palvelun parantamisessa.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2021-05-31T17:58:38Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2021-05-31T17:58:38Z (GMT). No. of bitstreams: 0\n Previous issue date: 2021", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "68", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "IT-asiantuntijuus", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "IT-organisaatio", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "IT-palvelunhallinta", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ITIL", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "jatkuva palvelun parantaminen", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "IT-asiantuntijoiden roolit ITIL-viitekehyksen mukaisessa palveluiden ja prosessien parantamisessa", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202105313357", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiantuntijuus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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