Implications of master data management on knowledge management case study in a large-scale technology enterprise

Tämä pro-gradu -tutkielma selvittää, kuinka master datan hallinnan ja siihen kuuluvien käytäntöjen käyttöönotto organisaatiossa vaikuttaa tietämyksenhallintaan ja sen eri prosesseihin organisaatiossa. Tutkimus rakentaa teoreettisen perustan tietämyksenhallinnan ja master datan hallinnan käsitteisiin...

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Main Author: Hänninen, Jesse
Other Authors: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2021
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/76010
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author Hänninen, Jesse
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Hänninen, Jesse Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Hänninen, Jesse Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_sort Hänninen, Jesse
datasource_str_mv jyx
description Tämä pro-gradu -tutkielma selvittää, kuinka master datan hallinnan ja siihen kuuluvien käytäntöjen käyttöönotto organisaatiossa vaikuttaa tietämyksenhallintaan ja sen eri prosesseihin organisaatiossa. Tutkimus rakentaa teoreettisen perustan tietämyksenhallinnan ja master datan hallinnan käsitteisiin, jotka perustuvat olemassa olevaan tutkimuskirjallisuuteen. Teoreettista perustaa tarkastellaan case-tutkimuksen yhteydessä globaalissa suuressa teknologiayhtiössä, jossa tutkimus havainnoi, minkälaisia vaikutuksia master datan hallinnan käyttöönotolla on tietämyksenhallintaan. Case-tutkimuksen tärkeimmät havainnot ovat, että master datan hallinnan käyttöönotto mahdollistaa muodollisen ja henkilökohtaisista kanavista riippumattoman tavan siirtää lähinnä eksplisiittistä tietämystä eri yksiköiden välillä. Lisäksi master data domain tarjoaa metamuistin hiljaisen tiedon saatavuudesta ja sijainnista. Molemmat havainnot viittaavat siihen, että master datan hallinta voi vähentää merkittävästi tiedon välittämisen kustannuksia organisaatiossa siirtämällä taakkaa yksilöiltä master data domainiin, mikä osaltaan parantaa organisaation tehokkuutta. This master’s thesis studies how the introduction of master data management and MDM policies affect knowledge management and its various processes in an organization. It builds a theoretical foundation on the notions of knowledge management and master data management based on existing research literature. The theoretical basis is then examined in the context of a case study in a global large-scale technology enterprise where the research observes and discovers what implications the introduction of master data management has in terms of knowledge management. The major findings of the case study are that the introduction of master data management enables a formal and impersonal channel for mostly explicit knowledge flows between different knowledge units. Moreover, a master data domain provides a meta-memory for the avail-ability and location of further tacit knowledge. Both of the findings suggest that master data management can significantly reduce the cost of communicating knowledge in an organization by shifting burden from individuals to a master data domain, which contributes to an organization’s efficiency.
first_indexed 2021-05-27T20:01:17Z
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spellingShingle Hänninen, Jesse Implications of master data management on knowledge management : case study in a large-scale technology enterprise master data management data quality management knowledge management systems Tietojärjestelmätiede Information Systems Science 601 tietämyksenhallinta tiedonhallinta knowledge management information management
title Implications of master data management on knowledge management : case study in a large-scale technology enterprise
title_full Implications of master data management on knowledge management : case study in a large-scale technology enterprise
title_fullStr Implications of master data management on knowledge management : case study in a large-scale technology enterprise Implications of master data management on knowledge management : case study in a large-scale technology enterprise
title_full_unstemmed Implications of master data management on knowledge management : case study in a large-scale technology enterprise Implications of master data management on knowledge management : case study in a large-scale technology enterprise
title_short Implications of master data management on knowledge management
title_sort implications of master data management on knowledge management case study in a large scale technology enterprise
title_sub case study in a large-scale technology enterprise
title_txtP Implications of master data management on knowledge management : case study in a large-scale technology enterprise
topic master data management data quality management knowledge management systems Tietojärjestelmätiede Information Systems Science 601 tietämyksenhallinta tiedonhallinta knowledge management information management
topic_facet 601 Information Systems Science Tietojärjestelmätiede data quality management information management knowledge management knowledge management systems master data management tiedonhallinta tietämyksenhallinta
url https://jyx.jyu.fi/handle/123456789/76010 http://www.urn.fi/URN:NBN:fi:jyu-202105273257
work_keys_str_mv AT hänninenjesse implicationsofmasterdatamanagementonknowledgemanagementcasestudyinalargescaletechn